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Team Volkswagen & Audi Northwest Indiana

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.9
242 Reviews
At Team Volkswagen & Audi Northwest Indiana, we are proud to be the premier destination for luxury automotive sales and service in Merrillville and the surrounding Northwest Indiana region. As a dealership that values integrity, professionalism, and a passion for performance, our mission is to deliver an outstanding experience from the moment you step through our doors. Whether you're searching for a new vehicle, scheduling service, or exploring financing options, our team is committed to exceeding your expectations at every turn.
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3990 E Lincoln Hwy

Merrillville, IN

46410

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Showing 242 reviews

May 30, 2026

Have been very happy with the excellent service I have received over the last 20+years could not imagine going anywhere else with my vehicles. Joe is always available, knowledgeable and helpful. Tha More

by CLAUDIAK736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Knowing you’ve relied on us for service on your Audi RS 5 and other vehicles for more than two decades is truly rewarding. Joe is always ready to assist, and we’re glad you find his expertise helpful. Thank you for your continued trust.

May 30, 2026

I am always taken care of and request Joe! I was stranded with a flat tire and he took great care of me and us always very Efficent! Makes me want to get another Audi. I had a Mercedes I More

by carrieginterhomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for trusting Joe and our team when you were stranded with a flat on your Audi A5 Sportback. It’s rewarding to know our efficient service made you consider another Audi after switching from Mercedes.

May 29, 2026

Joe and the team were just wonderful. Besides doing great work on the car, they were so kind to help explain my questions about optimization of battery charging. They are all an asset More

by gfloraday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby
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May 29, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Hearing that Joe and our team provided clear guidance on battery charging optimization and delivered reliable service on your Audi Q5 is fantastic. We’re proud that our approach helped you understand and care for your vehicle’s battery system. Thank you for recognizing the team's dedication and kindness.

May 28, 2026

Joe is a great service manager. He always is welcoming and takes care of us. More

by svegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for recognizing Joe’s welcoming approach as service manager. We’re pleased he took care of your Audi A7 needs. We appreciate your feedback and look forward to assisting you next time.

May 28, 2026

Friendly, clean and the Service crew took good care of my car! Dave Brown is a good leader! More

by LORIASIMOLA923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

How wonderful to hear that our service team provided a friendly and clean environment while working on your Volkswagen Jetta. Thanks for recognizing Dave and the crew’s dedication to caring for your car. We look forward to helping you again soon.

May 27, 2026

Very good experience. From looking at the car and buying it, everything went stress free and very professional! More

by michael.muehlfellner
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

It’s wonderful to hear that exploring and purchasing your Audi A7 was stress free and professional. Thank you for choosing us, and we look forward to assisting you again.

May 24, 2026

Everything was quick and clean Friendly and professional Best service in the area over all More

by niki.kuech
Recommend Dealer
Yes
Employees Worked With
Josh Janda
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May 24, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

We’re thrilled to hear that your Volkswagen Taos service was fast, clean, and professional. It’s fantastic to know you consider our team the best in the area. We look forward to caring for your vehicle again.

May 22, 2026

I am always satisfied with the service that I get at team imports. Dave, Josh and the staff are always pleasant and efficient. More

by DONNADOESCAKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

It’s great to hear that Dave, Josh and our team continue to provide pleasant, efficient service for your Volkswagen Jetta SportWagen. We appreciate your loyalty and look forward to welcoming you back.

May 22, 2026

I have no issues with the dealership, I just feel like Josh needs more training on CUSTOMER SERVICES! He needs to listen very carefully to the customer More

by blvdr2569
Recommend Dealer
No
Employees Worked With
Josh, I had issues with him in the past but for some reason he didn't go over any additional issues or things on the vehicle that may need some future work, I felt like he was just trying to get me out of the shop!
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May 27, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 21, 2026

Came in for an oil change and program update. When the update proved troublesome I was provided with a courtesy car. The car made all the difference breaking up a long wait. More

by TCORN19
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Blake McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Great to know Blake could provide a courtesy car when the update ran into issues. We’re glad it helped break up the wait and appreciate you trusting us with your Audi. Thanks for sharing your experience!

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