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Team Volkswagen & Audi Northwest Indiana

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.8
138 Reviews
At Team Volkswagen & Audi Northwest Indiana, we are proud to be the premier destination for luxury automotive sales and service in Merrillville and the surrounding Northwest Indiana region. As a dealership that values integrity, professionalism, and a passion for performance, our mission is to deliver an outstanding experience from the moment you step through our doors. Whether you're searching for a new vehicle, scheduling service, or exploring financing options, our team is committed to exceeding your expectations at every turn.
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3990 E Lincoln Hwy

Merrillville, IN

46410

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Showing 138 reviews

June 13, 2026

Poor service this time . I asked for 2 specific things to be done. Not done. I,m a 20 year client. Don't know if I win return More

by MDHKEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Janda
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 13, 2026

Amazing and professional. Wonderful people to work with. Bobby Sosa is a rock star! Etiquette, compassion, ethics, all the qualities in life were experienced with Bobby and th More

by mlincoln3
Recommend Dealer
Yes
Employees Worked With
Bobby Sosa.
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Jun 13, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

What a pleasure to hear how our team’s professionalism and compassion made your used Audi A5 purchase stand out. We’re delighted you felt respected and supported throughout the process. Enjoy every moment behind the wheel, and reach out if we can help in the future.

June 13, 2026

It is a friendly atmosphere. Scheduling was easy with Josh. I got a quote for the maintenance before I came in. More

by NATALIELODEN55
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for sharing your experience. It’s great to hear you enjoyed the friendly atmosphere and that Josh made scheduling simple. We’re glad the quote helped you prepare for your Volkswagen Tiguan maintenance before arriving. Let us know whenever we can assist again.

June 12, 2026

Everyone is very nice and helpful. They always explain everything so that I understand what's going on. Love the professionalism. More

by yvelazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

We’re glad to hear our team made your Volkswagen Atlas Cross Sport service visit clear and professional. Thank you for noting how helpful everyone was in explaining each step. We look forward to caring for your Atlas Cross Sport again.

June 12, 2026

I am completely satisfied with VW Team Audi NWI. They are very customer oriented and recognize how important our vehicles are to us. Communication is great. More

by 1ROCKSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for letting us know how well communication and attention to your needs went during your Volkswagen Passat service. Josh and our service team appreciate hearing that you felt valued throughout the process. We’re grateful you chose us for your Passat care.

June 11, 2026

Josh is always knowledgeable and helpful when I bring my car in for maintenance. He makes it so easy. More

by ang.kubacki
Recommend Dealer
Yes
Employees Worked With
Josh
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Jun 11, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

It’s great to know our service team makes maintaining your Volkswagen Tiguan straightforward. We’re pleased that our knowledgeable and helpful approach keeps your visits running smoothly. Thank you for trusting us with your maintenance needs.

June 11, 2026

Josh is always so kind and pleasant to work with. My car needed a longer service and he was able to quickly get me a rental for the day. I always appreciate the way he takes time to explain things to More

by beccazaremba
Recommend Dealer
Yes
Employees Worked With
Josh Janda
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Jun 11, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thanks for the 5-star review. We’re glad our team arranged a rental quickly and took the time to explain every detail. Your continued trust in Volkswagen means a lot, and we look forward to serving you again.

June 11, 2026

I won't take my Audi anywhere else. I've been a customer for almost 20 years and the dealership is wonderful. The service consultants are always very helpful (Joe was my recent one). My More

by JESLCOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Sternberg
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Jun 11, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Your loyalty over the past nearly 20 years means a lot to us. We are grateful for your trust in Joe’s guidance and our technicians’ efficient work to keep your Audi running smoothly with reliable repairs on the first try. Thank you for recommending us for Audi service.

June 10, 2026

Blake was very professional and kind he let me know what was going on and gave me advice On next steps More

by MDILLON102
Recommend Dealer
Yes
Employees Worked With
Blake
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Jun 10, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

We’re pleased our team provided professional and kind service, keeping you informed about your Audi SQ5 and offering advice on next steps. Thank you for the 5-star rating and for trusting us with your vehicle’s care. We look forward to supporting your future needs.

June 09, 2026

I was told that the damage on the rear bumper would be addressed. To my knowledge it has not. we have heard nothing since we drove away from the dealership. More

by sraybrn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave Wszolek
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

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