Temecula Hyundai

The customer service at Temecula Hyundai is always excellent. I have owned 2 Hyundai vehicles and have used them for all services. On my last visit for an oil change my service rep Steve Emriquez in excellent. I have owned 2 Hyundai vehicles and have used them for all services. On my last visit for an oil change my service rep Steve Emriquez informed me that the oil was extremely low that indicated a problem. He suggested I bring the vehicle back after a thousand miles to check the oil consumption. He told me that if there is a problem that Hyundai of Temecula would contact the manufacturer for help in resolving the issue. More

Everything was great. Only issue I had was truck had window sticker if $57,000 and when I went to buy it they said it was actually $60,000+ extras . Outside of feeling a l Only issue I had was truck had window sticker if $57,000 and when I went to buy it they said it was actually $60,000+ extras . Outside of feeling a little taken advantage of on the price , everything else was easy. More

The work completed was efficiently performed and resolved. Very happy with the service the car received. I am unhappy with the process in which to contact the dealership. The automated system frustr resolved. Very happy with the service the car received. I am unhappy with the process in which to contact the dealership. The automated system frustrated me several times and even hung up on me. Another time I was on hold for 30 minutes after being transferred to the service department and eventually gave up. I drove to the dealership whereas I found out I was transferred to a line that is not assigned to anyone. Where is a live person to answer the phone? Companies have cutback at the expense of their customers and customer service. More

I was replacing my previous Tucson, which had been totalled. I only had it 6 months, but loved it. I found this one at Temecula Hyundai and called Lou. He set it up for the next day and we closed th totalled. I only had it 6 months, but loved it. I found this one at Temecula Hyundai and called Lou. He set it up for the next day and we closed the deal painlessly. His personality and humor took any anxiety away. Also, Joanne in Finance was terrific and it was obvious that she knew her business. Thanks to all concerned! More

Excellent and professional service from beginning to end. The entire process was made simple and efficient. The entire process was made simple and efficient. More

He cares about the his customers. He goes above and beyond for me every time I am there. I really appreciate him. He goes above and beyond for me every time I am there. I really appreciate him. More

I’ve had multiple bad experiences here, but this time customer service was the worst. The advisor, Blake T., was careless and lacked empathy and accountability. He never followed up as promised and I had customer service was the worst. The advisor, Blake T., was careless and lacked empathy and accountability. He never followed up as promised and I had to reach out multiple times. Originally he said I would hear back same day around 4pm or following day before 1pm letting me know if I would be able to get a loaner. This dealership has a horrible process of providing a courtesy vehicle. They would rather have me stranded without a car until they find the issue and verify it’s under warranty even if it’s more than a day. My car has 11k miles and multiple issues during this visit, yet I couldn’t even get a loaner when I dropped off at 8:30am and didn’t hear anything until I called multiple times the following day at 5pm! This advisor shouldn’t be working in this field if he can’t do his job, like providing customer service, especially the minimal effort. To top it off, only a one way shuttle is provided within 14 miles, and I have to stop my schedule and have a family member accommodate a ride to get back to the dealer, when Hyundai should be handing it. Left without a car, only for the dealer to not find any to find anything wrong, yet as soon as I picked up it said it was due for an oil change. More

Great team to work with. They were really friendly, offered water during the purchase process, and answered all my questions. The digital format for signing the paperwork i They were really friendly, offered water during the purchase process, and answered all my questions. The digital format for signing the paperwork is great! Would highly recommend Temecula Hyundai. More

The dealership and sales people were all amazing. I had an excellent experience and got a great deal! I had an excellent experience and got a great deal! More

The dealer in general is good, however, they could do better with follow ups specially on recalls. better with follow ups specially on recalls. More