Blake Thommason

Steve Enriquez, has always been so helpful when my car has needed service. He always goes above and beyond. He is great at his job and always is so helpful. Recently my car was in his care and he had H has needed service. He always goes above and beyond. He is great at his job and always is so helpful. Recently my car was in his care and he had Hyundai replace my whole engine at no cost to me. He is very good at explaining what is going on with the service. Not only that Steve always supplies a loner car or a rent a car for my use. And again no cost to me. I would recommend anyone to purchase a Hyundai from Temecula Hyundai, Hands down they have been GREAT with sales and service (I purchased my car from them in 2017 from Leo their sales man. He was great too.) Thank you very much for being so great at your job. More

by LCR40924 Verified Customer Verified Customer

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I experienced great customer service today at the dealership in Temecula California. Very encouraging. Thank you dealership in Temecula California. Very encouraging. Thank you More

by AVISLEGAL Verified Customer Verified Customer

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My service went great and on time and very precise. thank you for making it so nice and easy thank you for making it so nice and easy More

by juls4hair Verified Customer Verified Customer

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Blake was great, even though we scheduled the tire purchases and alignment through the corporate Hyundai site, and it seemed we weren't in the system. Also, they were able to apply the Dealership coup purchases and alignment through the corporate Hyundai site, and it seemed we weren't in the system. Also, they were able to apply the Dealership coupon for the alignment, which was nice. Lou in Sales was also great. The only salesperson to ask us if we'd been helped. They helped us to locate an Ioniq 9 to look over. We asked about being added to a list for the new 2027 Tucson Hybrid coming out so we can decide whether it will be our next purchase. All in all, a great experience. More

by CIREELAASE Verified Customer Verified Customer

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This is the second time I’ve gone to the dealership for the same simple warranty issue. One of my USB ports stopped working (the one for wired CarPlay). The first visit I needed to wait at the dealership f the same simple warranty issue. One of my USB ports stopped working (the one for wired CarPlay). The first visit I needed to wait at the dealership for four hours for evaluation, then needed to make a second appointment for when the part came in. So I made a second appointment and waited four hours again trying to get some work done but their WiFi is terrible and disconnects constantly. FOUR HOURS later, they told me that the part they ordered didn’t fix the issue and they need to order another part! I’ve already wasted 8 hours at the dealership and now I need to do it all again? Why did they not order all the parts that might be needed at once, so that they could actually fix the issue? It’s a good thing it’s under warranty, because they charge $275 an hour and have wasted so many hours and haven’t fixed the issue yet. I am very disappointed and upset by this entire experience and would not recommend their service department to anyone. More

by rhoddurre Verified Customer Verified Customer

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Ben has been a great help so has all the staff at Hyundai Temecula. There was a question about a part but it was too expensive. Temecula. There was a question about a part but it was too expensive. More

by eve.heyman93 Verified Customer Verified Customer

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The work completed was efficiently performed and resolved. Very happy with the service the car received. I am unhappy with the process in which to contact the dealership. The automated system frustr resolved. Very happy with the service the car received. I am unhappy with the process in which to contact the dealership. The automated system frustrated me several times and even hung up on me. Another time I was on hold for 30 minutes after being transferred to the service department and eventually gave up. I drove to the dealership whereas I found out I was transferred to a line that is not assigned to anyone. Where is a live person to answer the phone? Companies have cutback at the expense of their customers and customer service. More

by MIKENMAL Verified Customer Verified Customer

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Excellent and professional service from beginning to end. The entire process was made simple and efficient. The entire process was made simple and efficient. More

by KIM_T92129 Verified Customer Verified Customer

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I’ve had multiple bad experiences here, but this time customer service was the worst. The advisor, Blake T., was careless and lacked empathy and accountability. He never followed up as promised and I had customer service was the worst. The advisor, Blake T., was careless and lacked empathy and accountability. He never followed up as promised and I had to reach out multiple times. Originally he said I would hear back same day around 4pm or following day before 1pm letting me know if I would be able to get a loaner. This dealership has a horrible process of providing a courtesy vehicle. They would rather have me stranded without a car until they find the issue and verify it’s under warranty even if it’s more than a day. My car has 11k miles and multiple issues during this visit, yet I couldn’t even get a loaner when I dropped off at 8:30am and didn’t hear anything until I called multiple times the following day at 5pm! This advisor shouldn’t be working in this field if he can’t do his job, like providing customer service, especially the minimal effort. To top it off, only a one way shuttle is provided within 14 miles, and I have to stop my schedule and have a family member accommodate a ride to get back to the dealer, when Hyundai should be handing it. Left without a car, only for the dealer to not find any to find anything wrong, yet as soon as I picked up it said it was due for an oil change. More

by AC Verified Customer Verified Customer

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From the time I dropped off my vehicle, talked to one of the service personnel I felt pleased. Each person was kind, professional, and answered all my questions. the service personnel I felt pleased. Each person was kind, professional, and answered all my questions. More

by LKREMPIN Verified Customer Verified Customer

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