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Tenvoorde Ford

St. Cloud, MN

4.4
2,052 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
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185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 2,052 reviews

September 29, 2020

The technician that worked with me was very good. What I did not like was my truck was in the shop about an hour and a half and I was changed $30 for shop supplies. This is an extremely out rages charge More

by SARGROCK077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Hoeschen
Oct 05, 2020 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We want all of our customers to leave with feeling like they've received the utmost in customer service. Please contact our service manager, Craig at cschaefer@tenvoordeford.com so we can look into this for you. Thank you.

September 27, 2020

All I can say is that I get the service I expect and a little more. Makes for a good reason to own a Ford Vehicle. More

by richefixits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

September 26, 2020

Russ is always a pleasure to work with. He’s very friendly and knowledgeable about the job that’s taking place. He always makes the experience easier. More

by esage1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Sep 26, 2020 -

Tenvoorde Ford responded

Thank you so much for your business and your honest feedback! We're glad that Russ helped make your experience with us a positive one! If there is anything else we could have done to have made this a five-star experience please don't hesitate to contact us. Have a great day!

September 26, 2020

I was not impressed at all was expecting something totally different from a big name dealership...honestly its my first newer vehicle buying from a dealership where I didn't buy the vehicle with cash( More

by Pti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Stumpf
Sep 29, 2020 -

Tenvoorde Ford responded

It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers leave feeling like they received the utmost in customer service. Please do not hesitate to contact me at drodriguez@tenvoordeford.com at your earliest convenience. Respectfully, David

September 25, 2020

Too much of a hard sell on unnecessary repairs. Felt that it was not necessary to have a $950 brake job when my brake pads were only half worn More

by AWMSOONER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justinne Matthees
Oct 05, 2020 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Tenvoorde Ford. Please contact our service manager, Craig at cschaefer@tenvoordeford.com so we can look into this for you. Thank you.

September 24, 2020

Great service. Friendly people. A little spendy. Will continue to go here because of the good workmanship and attention to the needs of my vehicles. More

by DNF601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
Sep 26, 2020 -

Tenvoorde Ford responded

We can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future. Have a great day!

September 21, 2020

I would not recommend the service center, warranty work was preformed in a timely manner but the car needs to have a new oil leak repaired. The customer service is great but the technician needs to have mo More

by JPR72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aulwes, Jamie A.
Sep 26, 2020 -

Tenvoorde Ford responded

Thank you for taking the time to bring this negative experience to our attention. it is discouraging to hear that you had anything less than a stellar experience here at Tenvoorde Ford. Our service manager, Craig would love the chance to talk to you about this situation and discuss it in further detail. At our earliest convenience, please contact him at cschaefer@tenvoordeford.com. Thank you.

September 20, 2020

This my 5th brand new Escape at Tenvoorde. My experience had been great. This time no one showed me how to use my car. I was given a 2019 car while mine was getting ready, that was nice. Jorge Torres was a More

by LMSICKLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Torres-sales (poor)
Oct 05, 2020 -

Tenvoorde Ford responded

On behalf of Tenvoorde Ford, I wanted you to know that all feedback we receive is taken into serious consideration. Your business is very important to us and we like to do what we can to make every experience a positive one. If you are open to discuss any issues you may have had in further detail, please contact me via email at drodriguez@tenvoordeford.com at your earliest convenience. Thank you for alerting me and I look forward to speaking with you soon. Thank you, David

September 20, 2020

Everyone is very friendly, and professional .friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly is this 26 More

by taapiggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Welch
Sep 21, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

September 18, 2020

I love Tenvoorde mostly because of my wonderful sales I love Tenvoorde mostly because of my wonderful sales guy Zach S. My last service started out a little rough but ended up as usual very positive. T More

by alotofbergs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zachary Stumpf, Jesse Clifton
Sep 21, 2020 -

Tenvoorde Ford responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service and we are glad to hear that our efforts are paying off! Thank you for your review and recommendation and we hope to see you again soon! Have a great day!

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