Tenvoorde Ford - Service Center

No problem with the service, but cost is high! I have no problem with the service or the personnel working there. I just do not feel that getting a semi synthetic oil change should cost $56.23. I have no problem with the service or the personnel working there. I just do not feel that getting a semi synthetic oil change should cost $56.23. More

Will never be back We brought our f150 in for the shifting recall, and they did the recall but we were told we needed a new water pump. We were told it was leaking and We brought our f150 in for the shifting recall, and they did the recall but we were told we needed a new water pump. We were told it was leaking and the tank was empty. We brought it to our mechanic and he said that is a bunch of crap. There is nothing wrong with it and it isn't leaking. I think your service department tries to find things wrong when you do a recall just to make some money off of the recall More

Zierden recall on Ford Edge The vehicle was brought in for a recall. I declined further service when setting up the appointment. I learned a check of the vehicle was performed a The vehicle was brought in for a recall. I declined further service when setting up the appointment. I learned a check of the vehicle was performed and was advised I had issues with my brakes and battery. I also found a scratch on my interior dashboard where the airbag was replaced. I feel that the facility looks for further work to be performed on the vehicles. More

Recall/Service Work Great experience. Jim was friendly and professional. Work was done as quickly, with no surprises. Jim Schall ,who helped us purchase the car initially Great experience. Jim was friendly and professional. Work was done as quickly, with no surprises. Jim Schall ,who helped us purchase the car initially, stopped in to check and see how everything was going. More

The service was very good and done in a timely manner. I had my brakes replaced and the job was done very well, in a timely manner and at a good price. The staff I dealt with we're very helpful. They got m I had my brakes replaced and the job was done very well, in a timely manner and at a good price. The staff I dealt with we're very helpful. They got my vehicle in and out quickly and also set up shuttle service for me. More

Quick lane service is always excellent I always call ahead to see how busy they are and when I arrive Quick Lane is very fast to get my vehicle in and out. I always call ahead to see how busy they are and when I arrive Quick Lane is very fast to get my vehicle in and out. More

Great service employee Couldn’t have asked for a better service person. Had the same one about a year ago and thought he was great. Very helpful, kept me informed about my Couldn’t have asked for a better service person. Had the same one about a year ago and thought he was great. Very helpful, kept me informed about my truck and the things that need to be fixed. If my truck needs service again I’ll be back. Your prices are a bit high but I’ve never had to come back twice. Always done right the first time😀 More

My F150 was in for a service recall and I also had the works Was in for a recall and the works device . The work was completed in a very timely fashion . Every one was very friendly and courteous. I live in Elk Was in for a recall and the works device . The work was completed in a very timely fashion . Every one was very friendly and courteous. I live in Elk River and not really convenient for me but I will keep coming back. More

Ford Fusion Awful experience, asked them to fix my wife’s 2011 Fusion heaters blower issue due to bad connection from pigtail. Paid $200 and issue was not fixed p Awful experience, asked them to fix my wife’s 2011 Fusion heaters blower issue due to bad connection from pigtail. Paid $200 and issue was not fixed properly. Proceeded to try and sell me more new parts for another $500. I ended up fixing it myself at home for $130 and 20 minutes of labor. Also when they reinstalled the old resistor it was put in incorrectly. When I went to pick up the car the gal working the desk handed me the key and told me there was a map attached on where the car was out back. I asked if they could have it brought up front so I wouldn’t have to go search through their large lot, apparently that is not included in the customer service package, because she grumbled about it. She finally found someone to get the car and he went out there and started it and cleaned the snow off and proceeded to bring me the key back up to the lobby but not the car to the front! Had to ask again! Was planning on buying our next new F150 through Tenvoorde but will most likely be looking elsewhere now due to the poor customer service experience. Unfortunate as I would prefer to purchase a Ford through the local Ford dealership. More

Great service, friendly personnel We have always had great service. Our appointments are scheduled by friendly personnel in the service department. If there is something that needs t We have always had great service. Our appointments are scheduled by friendly personnel in the service department. If there is something that needs to be looked at, they let you know and make suggestions. It is entirely up to the individual whether or not you want the service department to make those repairs. I have always had good luck with Tenvoorde service department. More