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Tenvoorde Ford - Service Center

St. Cloud, MN

4.4
1,253 Reviews
Call Service Center (320) 348-7985

1,253 Reviews of Tenvoorde Ford - Service Center

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August 26, 2021

Everyone was very nice helpful and made me feel that I was important I also was brought back home and picked up over all very good experiences More

by bob.rhoades
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
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Aug 31, 2021 -

Tenvoorde Ford responded

Dear Bob, Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your patronage and we look forward to serving you again in the future.

August 17, 2021

Always do a great job on all my vehicles friendly and fast! I have used them for several years and will continue to use them More

by eugene.wangerin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
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Aug 17, 2021 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

August 14, 2021

Always a very friendly service experience which is why I am always happy to go to St Cloud Ford Dealership when it comes to maintenance and check ups. More

by cory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
Report | Print
Aug 17, 2021 -

Tenvoorde Ford responded

Thank you, Cory, for taking the time to leave us a positive review today! We continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

August 14, 2021

Considerate and kept me updated on my vehicle. Got me a loaner car sooner than planned. My vehicle got done sooner due to parts coming in sooner than planned. More

by denisekaren26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2021 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

August 13, 2021

Great service but their answering service doesn't seem to forward messages that I leave. I have to keep calling to reach a person. Once I've reached a person then everything is great. More

by RYANSCOTTPRIDGEON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
Report | Print
Aug 13, 2021 -

Tenvoorde Ford responded

Thank you so much, Ryan, for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Tenvoorde Ford, if there is anything else we can do, do not hesitate to contact us!

August 12, 2021

Had my car for 3 days couldn’t find out what was wrong. Took it to a different shop and they figured it out in under an hour. It was a loos battery cable! More

by popo9807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana
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Aug 17, 2021 -

Tenvoorde Ford responded

Hello, we are sorry to hear about your disappointment with our service department. We would like the opportunity to discuss your service experience and hear more about your concerns. Please reach out to Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com.

August 08, 2021

Ashon ,Jackson and Tim did a phenomenal job today with my 2011 Ford fusion. I would not know where to take my vehicle if I didn't find this place More

by louisveavea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashon
Report | Print
Aug 13, 2021 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience, Louis. Please let us know what we can do for you in the future. Have a great day!

August 07, 2021

Above and beyond service Mike A is awesome the service at Tenvorde Ford is always catching things that I sometimes miss. I have been trusting Ford for over 30 years. More

by TMATTHEW.2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2021 -

Tenvoorde Ford responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you for choosing Tenvoorde Ford and we hope to see you again.

August 06, 2021

Had vehicle in for multiple concerns. Only routine service was done. Vehicle still shakes in rear. Was told vehicle was driven and found out that wasn't thru GPS tracking. Expressed concern of exces More

by KENNETH.HOWE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure of first service advisor.
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Aug 10, 2021 -

Tenvoorde Ford responded

Dear Kenneth, thank you for your feedback. Your comments are concerning, and your feedback has been taken into serious consideration. Your business is very important to us, and we would like to regain your trust. If you are open to discussing these issues in further detail, please contact Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon.

August 04, 2021

Still not able to fix car. Has been there 2 weeks.have asked them to bring on higher service person. Been going on over year More

by RICK.LOUANNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2021 -

Tenvoorde Ford responded

Dear Rick, we sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com. We look forward to hearing from you.

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