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Tenvoorde Ford - Service Center

St. Cloud, MN

4.4
1,245 Reviews

1,245 Reviews of Tenvoorde Ford - Service Center

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August 06, 2021

Had vehicle in for multiple concerns. Only routine service was done. Vehicle still shakes in rear. Was told vehicle was driven and found out that wasn't thru GPS tracking. Expressed concern of exces More

by KENNETH.HOWE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure of first service advisor.
Aug 10, 2021 -

Tenvoorde Ford responded

Dear Kenneth, thank you for your feedback. Your comments are concerning, and your feedback has been taken into serious consideration. Your business is very important to us, and we would like to regain your trust. If you are open to discussing these issues in further detail, please contact Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon.

August 04, 2021

Still not able to fix car. Has been there 2 weeks.have asked them to bring on higher service person. Been going on over year More

by RICK.LOUANNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Tenvoorde Ford responded

Dear Rick, we sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com. We look forward to hearing from you.

August 01, 2021

A little problem developed after tire rotation. Went back, Russ seen me pull in and came out and asked what was wrong. Talked about it and because of a time constraint I had rotated the tires back. Wil More

by paulf5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Aug 02, 2021 -

Tenvoorde Ford responded

Hello Paul, we cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were able to take care of you! Thank you again and we look forward to working with you in the future.

July 31, 2021

Excellent service! Heard my story of our first & new RV with the engine light on. . Diagnosed and repaired within the time we needed to keep our trip schedule. Thanks to the technician that got it in and m More

by Ande82Dream
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our technician worked on Mike’s day off to check it out snd get the part in. Had us ready to go early Monday morning!
Aug 02, 2021 -

Tenvoorde Ford responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde Ford.

July 24, 2021

Great service and easy to get in , have the work done am be on the road at a reasonable price! Always look forward to a visit More

by panama8984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
Jul 26, 2021 -

Tenvoorde Ford responded

We are happy to hear that you are pleased with the service you received here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 17, 2021

Overall, I had a great experience with this dealership. My service advisor, Mike, was extremely friendly and was very easy to work with! I highly recommend Tenvoorde for your vehicle needs. More

by dhahn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

July 17, 2021

Will never purchase from this dealer again and definitely would not bring there for service work. Don't buy the rust protection package from them unless you like your paint being spackled with rhino lining. More

by C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to contact you to discuss this matter further. At Tenvoorde Ford, we take customer reviews very seriously. Please contact Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com. We look forward to working together with you to produce a solution.

July 16, 2021

The service was great. I'm not sure who helped me, but I am giving each member of the service department a 5. I know they all give great service as that is the Tenvoorde way!! More

by LAMIDELFINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
Jul 19, 2021 -

Tenvoorde Ford responded

We are happy to hear that you are pleased with the service you received here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 16, 2021

I always have a positive experience when dealing with Tenvoorde. I received regular text updates and they made sure I had a rental car to drive. They even picked my husband up at our house so he could pi More

by afe_27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
July 16, 2021

The service techs called me but no one wanted to replace a license plate bulb or any of my requests as I bought my vehicle from choice auto NOTHING I requested beyond the services of undercoating got done i More

by lindquist1192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
Jul 21, 2021 -

Tenvoorde Ford responded

Thanks for sharing your feedback. We are sorry your experience did not match your expectations. Please feel free to reach out to Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

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