Tenvoorde Ford - Service Center

Maddi was great to work with, if it wasn't for her, this rating would be 1 star. However, the service department themselves, not so much. I was quoted for 4.5 hour job to complete changing a bumper afte rating would be 1 star. However, the service department themselves, not so much. I was quoted for 4.5 hour job to complete changing a bumper after someone backed into me. After 6 hours I checked in to see the process. Still not done, will be done in another 2 hours (8 hours total). That didn't work as I had an appointment I had to make it to. I was told they would hurry to get buttoned up in 1 hour. They didn't get it done in time, and I let them know to keep it for the day to finish. I was offered a loaner vehicle to use to go to the meeting, which worked for me. Left for the day, told to come back in AM to pick up vehicle. Arrived the next day (pickup was supposed to be done night before), and found the vehicle was not ready. They had another part that was broken that they have to order, will be in 2 days. (Now 9 plus hours working on vehicle, still not finished) They allowed me to use loaner vehicle to take to work. At about 1:30pm 2nd day, they brought my vehicle back to me as I needed it for the weekend. They did offer a couple of oil changes to make up for issues, which is a nice gesture. Not thrilled with the service department. Maddi is great, she kept me in the loop during the whole ordeal. More

Tim is helpful and treats customers with kindness and respect! Hope he is returning after medical leave. respect! Hope he is returning after medical leave. More

They have great auto mechanics and service writers. Wish ford would come up with an edge and f150 plug in hybird with keyless entry. Wish ford would come up with an edge and f150 plug in hybird with keyless entry. More

They were very helpful and we are pleased with the way we were treated. We will recommend them . were treated. We will recommend them . More

Mike has gotten to know me over the past 7 years and I him. Most of the work has been under warranty or recall. I feel like we work well together. He knows that when I need to put air in the tires because him. Most of the work has been under warranty or recall. I feel like we work well together. He knows that when I need to put air in the tires because of the cold weather I like to do it myself. I look forward to my next visit. Thank you Mike More

Thank you. Always happy with the service I receive at Tenvoorde ford in St. Cloud. Always happy with the service I receive at Tenvoorde ford in St. Cloud. More

George was very knowledgeable, and answered all of our questions. Have done business before at Tenvoorde. questions. Have done business before at Tenvoorde. More

The service department was very helpful and professional. Nice waiting area with a fancy coffee machine. Nice waiting area with a fancy coffee machine. More

Tenvoorde was able to work on my 2019 F350 while I was transiting between Saskatchewan and New England and had problems with the truck. They squeezed me into their work schedule, diagnosed the issues, rep transiting between Saskatchewan and New England and had problems with the truck. They squeezed me into their work schedule, diagnosed the issues, repaired the problem and had me back on the road in a couple of hours. This was the only Ford dealer along the route that was willing to help me out. Terrific customer service! More

My first time using the Service Dept. , I usually use the quick service. This dept took much longer than expected. , I usually use the quick service. This dept took much longer than expected. More