Texas Auto South

They used the bait and switch on me. Offered one price and then added $2,400 in "addendum and key replacement". If they'll lie about the price what else will they lie about. Waiting on m Offered one price and then added $2,400 in "addendum and key replacement". If they'll lie about the price what else will they lie about. Waiting on my $500 deposit to be returned..... More

Buyer beware! These guys are crooks. Of all my years buying cars I’ve never experienced anything close to this. Pushy, rude and disrespectful. I was already hesita These guys are crooks. Of all my years buying cars I’ve never experienced anything close to this. Pushy, rude and disrespectful. I was already hesitant on coming to this dealer based on their reviews but I found a car there that was flawless and I had to walk away. It didn’t feel right buying from them. They tack on unwanted warranties that they “can’t remove “. They were ready to take me to financing before we finished going over the numbers. Who does that?! Overall customer service was a turn-off. The Internet manager Crystal had an attitude from the get go. She told me, “you’re going to let your wife decide what you drive?” I’m pretty sure that’s how a partnership works, in most cases. Guess she doesn’t need my business since she sells 20 cars a month… Mo the manager was your typical car sales manager. Just awful liars. Best part of this bad experience was Amy the finance manager. Very sweet and caring demeanor. She deserves 5 stars! Run Amy, run!! More

If could give ZERO stars I would! After driving two hours to look at a used vehicle TWO sales ladies attempted to "tag team" me into buy a used car that looked NOTHING like the photo After driving two hours to look at a used vehicle TWO sales ladies attempted to "tag team" me into buy a used car that looked NOTHING like the photos online! AND ran my debit card for their deposit when I was told they would not. (I did get that refunded.) The car looked NOTHING like it did online. There was an obvious paint chip on the front bumper, windshield had a huge chip in it, and when I told the sales lady the paint looked like it had been through a car wash everyday since 2017, she looked me in the face and said "at least you know they took care of it!" They attempted to make ME pay for their "package" and in that was the cost for window tint and "clear coating." This vehicle's window tint was NOT new due to the obvious warping! They were attempting to charge me for window tint that the previous owner paid to have put on the car! There was no clear coating, if there was the paint chip wouldn't be continuing to chip on that front bumper. I have a photo of the audit list of everything they have done to this car sent to me by one of the sales ladies to back the fact they did not put clear coating or window tint on this car. The other sales lady LIED to me saying her paint and body team painted another car's grille black and they can do that for me. But what she said her paint and body team did on another car was completely false! She tried to tell me that a stock LS Chevrolet grille was a custom job done by her dealership! LIES! Then! When I was trying to leave one of the ladies had another car pulled up for me to look at. When I tell you the smell of dog almost knocked me out.. I'm not exaggerating and there was obvious dog hair on the back of the 3rd row seats. I asked the sales lady "has this car been detailed?" She said "yes but it rained." How does rain put dog hair and dog smell inside the car? Just another lie. And to put the icing on the cake, I drove 2 hours back home only for them to not answer my phone call. I want everyone who is reading this to know that you don't have to pay for any of their "packages" they try and sell you! My husband got screwed over by them back in 2019 and we are having to pay thousands just to get out from under the truck they sold to him! That's his fault but still! This place is crooked! More

They could not get anyone to approve my loan, needless to say I was disappointed say I was disappointed More

I bought two cars from this place a 2017 bmw 540 and a I bought two cars from this place a 2017 bmw 540 and a 2015 Mercedes cls 450. I have had so many problems with theses cars the bmw have a computer p I bought two cars from this place a 2017 bmw 540 and a 2015 Mercedes cls 450. I have had so many problems with theses cars the bmw have a computer problem the air conditioning keeps going out and now I’m having a problem with the car leaking coolant. The Mercedes the left and right control arms need to be replace. I only have theses cars for about 5 months and the bmw have been in and out the shop 3 times. I never drove the Mercedes and just found out it had problems. I’m a truck driver and haven’t driven the cars 3 times. Please do not buy a car from this place. I have called the everyday and still can’t get any help to resolve theses issues. Karla was my sales lady and she was very helpful in the beginning but this place sucks please save yourself time money and peace of mind and avoid this place they sell bad cars More

I was interested in a vehicle and had setup a time for a showing only to find that the owner had taken the vehicle off the lot for a joyride(after we arrived to view it) not to return until the next day. I showing only to find that the owner had taken the vehicle off the lot for a joyride(after we arrived to view it) not to return until the next day. I got past that and filed paperwork to put down a deposit on the vehicle/began legwork on a deal and Texas Auto without informing me of their decision decided to not file the deposit to hold the vehicle. Instead they opted to sell it to another buyer to pad their end of month numbers. While it might not reflect on the sales people in my experience the integrity of this dealer is questionable at best and they do not care about customers only their bottom line. More

INTERNET SALES MANAGER LIED ABOUT CREDIT SCORE .. have text too prove then DENYED lender Westlake .. yet texted me and told me I can't get signed anywhere only for 6k and trade in etc .... Owner please ca text too prove then DENYED lender Westlake .. yet texted me and told me I can't get signed anywhere only for 6k and trade in etc .... Owner please call me next step better Business bureau DMV also filing a claim that one OF YOUR MANGERS TOLD IS A STORY FOR NO REASON ... 225329-7340 OWNER I WOULD LIKE TO SHOW U HOW YOUR SALES MANGER TOLD ME WESTLAKE DENYED AND IM IN HARDSHIP SHE SORRY ... ALL I WANT IS MY DEAL HONORED AS THE LENDER YOU GUYS CONTRACTED not lies to my score isn't 424 More

Would give zero stars if I could. I’ve had my vehicle purchased from them for 3 months or more still do not have a tag because they won’t mail my title/registration fees to the state Which I’m going to h purchased from them for 3 months or more still do not have a tag because they won’t mail my title/registration fees to the state Which I’m going to have to pay overdue fees for. Have left multiple messages to tags and title department, Even left a message to the manager, and emails still no reply’s. They don’t care. Absolute xxxx of the earth always work at car dealerships anyways so what should I have expected. Now they have the audacity to ask me to take my review down because it hurts the business.. How about me getting pulled over for driving a car with expired dealer tags because y’all don’t do your job? Or every time I’ve called for the past 2 months just being told your message will get to the title person… This place is a joke. More

Upgrading to 4 stars after their sales manager called and quickly resolved the issue. My word of caution to online shoppers - Please insist to see the pic of 'actual' odometer reading, not what is 'listed' quickly resolved the issue. My word of caution to online shoppers - Please insist to see the pic of 'actual' odometer reading, not what is 'listed' to avoid any inconvenience. ______________________ Purchased 2018 MB GLA250 (VIN ending 454148) last week online, without seeing the car from this dealer. All went well, till they got the money and I got my car, shipped home. Big mistake! Here are issues list Biggest issue – Signed the paperwork that says 40,888 miles (also listed as 40,888 miles). Got the car with actual odometer reading of 43,500 miles. About 3000 miles more than what I paid for. Looks like this dealership routinely use these listed cars for personal use. Various other small issues. More