The Autobarn Mazda of Evanston

Great Employee I cannot speak highly enough about Corey Jackson. From the moment I stepped in the door to the moment I left, with my new Mazda CX-5, Corey did his u I cannot speak highly enough about Corey Jackson. From the moment I stepped in the door to the moment I left, with my new Mazda CX-5, Corey did his utmost to please me and find the vehicle I wanted. It was an extremely cold night, 01/02/18, and Corey took me out 'car shopping'. He was in and out of different vehicles, obtaining keys, etc., in below zero temperatures, so that I could test drive and, ultimately, choose a vehicle right for me. He was always kind and pleasant, even as the hours drew late. Chris, the Finance Manager, was also very accommodating and friendly. I would definitely recommend this dealership. More

Excellence continues Great attention to customers’ needs and requirements. I have been leasing from them for many years and plan to stay in the future. Chris Reis was supe Great attention to customers’ needs and requirements. I have been leasing from them for many years and plan to stay in the future. Chris Reis was super detailed and caring during my latest Mazda 6 shopping trip and helped a great deal locate the car that I wanted. I drove off the same day. More

A great dealership with professional staff I have been coming to this dealership fir a few years now and I just can’t say enough about their sales people who make a car buying experience a bree I have been coming to this dealership fir a few years now and I just can’t say enough about their sales people who make a car buying experience a breeze. They do not put any pressure on the buyers but provide a abundant amount of information on the model you are interested in so that you can make an informed decision on the purchase. Ryan Straz is one of those sales person who provided such a great experience once again. This is one of the reasons I have 4 Mazdas in my household and they were all bought from this dealership. The management also is just superb and I will say that Jonathan Summons who is the GM of this dealership patiently helped us move through the process in our last four experiences. If you are looking for a Mazda I would highly recommend Autobarn Mazda Chicago and experience it yourself. You will not be disappointed. More

Great Experience I couldn’t be more happier with my salesman Mirza. He was professional, honest, and made my car purchase stress free. I recommend this Mazda dealers I couldn’t be more happier with my salesman Mirza. He was professional, honest, and made my car purchase stress free. I recommend this Mazda dealership for anyone looking for a great vehicle and great employees. More

Nothing but good things to say about the sales process. Lewis Belcher did a fine job, would recommend him. Plus, the Mazda product is superb and car buyers should consider this marque. And Lewis made it eas Lewis Belcher did a fine job, would recommend him. Plus, the Mazda product is superb and car buyers should consider this marque. And Lewis made it easy. More

Aidan & Renna just Amazing! I am a new customer to the Service Center, but not to Autobarn, and all I can say is WOW! The building is beautiful and Reena Parmar and Aidan McCar I am a new customer to the Service Center, but not to Autobarn, and all I can say is WOW! The building is beautiful and Reena Parmar and Aidan McCarthy made sure I had an amazing first time experience. I have no doubt that all my future visits will be just as pleasant. I plan on referring anyone looking for an amazing service considering the many makes they service there as well. More

Autobarn Mazda Has Served Me Well My recent visit was another example of Autobarn Mazda's quality service. From my call to Simon Kim to schedule the appointment to Mr. Kim's excellent My recent visit was another example of Autobarn Mazda's quality service. From my call to Simon Kim to schedule the appointment to Mr. Kim's excellent customer service, I was quite pleased with my visit. Simon Kim explained what would be done that day (25000 mile service) and also explained what actions would be included in the future 30,000 service. All told, a great day at Autobarn Mazda. More

A great car buying experience! Melanie Diaz was a great sales advisor. All our questions were answered by a knowledgeable and friendly person with Ms. Diaz. She explained all the fe Melanie Diaz was a great sales advisor. All our questions were answered by a knowledgeable and friendly person with Ms. Diaz. She explained all the features and showed us all the vehicle controls in an easygoing professional manner. We love our cx 3 gt. More

can't believe how long paperwork takes This has been hands down the worst dealership I have ever seen. I'll start from the beginning of this journey. First, the dealership was the only o This has been hands down the worst dealership I have ever seen. I'll start from the beginning of this journey. First, the dealership was the only one within hundreds of miles that had a 2014+ mazda 3 HB mt for sale for a reasonable price which was awesome. I was really excited to snag one and drive it as much as possible. I got there and we went for a test drive, the car is exactly what I wanted (It's awesome!). So I began the financing and this took a bit of time but no big deal. This is when the first minor thing struck. it took them another 2 hours after I finished financing to even get the vehicle to me.. I spent a total of 5 hours in their dealership to buy a car..I had never bought a car in Illinois or from a dealership before so I assumed it was normal. After going to a dealership with a work buddy and him being in and out of the dealership on lunch hour it seems a lot less normal. I was also told that the dealership would handle all the registration and paperwork to get the car title transferred and the plates to me. It was great to have someone else handle this for once since I was used to buying second hand from private sellers and usually did it on my own. As it turns out this dealership is fairly incompetent at the paperwork as it took them a little over 5 months to finally get the title transferred (this was after multiple calls from me to them, the bank that serviced my loan, and a final complaint to secretary of state) in that time I received 1 and only 1 call from the dealership after I made a complaint to secretary of state updating me on the progress. In which she said it should be 7-14 days and they will overnight me the plates the minute they get them (haven't heard a thing since and that was sept 17... 7-14 days is close to 45 right?). I finally got a call from the bank(not the dealership) that they received my title finally and they would overnight it to me. so now here I am with a dealership that has been just dreadful to work with and I am stuck paying for all the fees to get my vehicle registered ($214 if the dealership reads this and gives a xxxx) plus my plates went to the wrong county and I will have to pay to get the new ones ($10 again if anyone gives a xxxx). so please for the love of god do not ever let this dealership do the title paperwork. I will be putting one final complaint in to secretary of state and then never dealing with this dealership again and I hope they lose their license to sell cars. More