The Autobarn Mazda of Evanston

They were so friendly and welcoming. It's such a nice facility that is very clean and crisp. The best thing was that my car was at the sister store, so that when they were getting it to Evanston so they facility that is very clean and crisp. The best thing was that my car was at the sister store, so that when they were getting it to Evanston so they lent me a Mazda 6. When I couldn't get back to Evanston due to traffic, and I had to work at my theatre, they drove the car to me and traded it out for the Mazda 6. I love this car. It's so fun to drive. Even in the test drive, I knew it was for me. More

Jonathan (Jon) Sammons was simply the best sales consultant I have ever encountered during my 20+ years of buying and leasing automobiles. He was informed, articulate, understanding, professional an consultant I have ever encountered during my 20+ years of buying and leasing automobiles. He was informed, articulate, understanding, professional and exceedingly open and friendly. This provided an absolutely stress-free and actually enjoyable buying experience. Jon provided the most comprehensive presentation of the vehicle's features prior to the test drive and was able to answer every technical question I could ask him. I knew he was truly passionate about a product he personally uses himself. After the test drive, Jon Zimmerman, the dealer's Sale Manager, followed up with me by phone and email to provide information I had requested up-front in order to facilitate and streamline the negotiation of terms and conditions of my lease (which I absolutely prefer in order to limit the amount of time required sitting inside across the desk). When it came to the final purchase price negotiation, both Jon Sammons and Jon Zimmerman were straightforward and reasonable and worked with me to find a fair price that we were all satisfied with. Bottom-line, both Mr. Sammons and Mr. Zimmerman executed what I would consider a very easy and professional car leasing experience. At the close, Jon Sammons personally took the time to run through all the wonderful features of our new 2012 Mazda CX-9 and made sure that my wife and I were completely hooked up with our iPhones and the Bluetooth Hands-Free capabilities that came with the vehicle. It is amazing the technology link today between a car and a smartphone! This dealership did everything well, from the creatively designed interior and progressive open-space of the floor and waiting area, to the way that I and my family were treated with complete respect and courtesy. All of their employees were truly professional, kind and courteous. I look forward to having my expectations continuously met through the life of my lease, and beyond, in forming a long-lasting and loyal relationship with the Autobarn Mazda dealership of Evanston. More

Thijs was very helpful and very low-pressure. He Thijs was very helpful and very low-pressure. He understood that I was working within a set budget, and was very clear and open about the pros and c Thijs was very helpful and very low-pressure. He understood that I was working within a set budget, and was very clear and open about the pros and cons of the different models I had in mind. I never felt that he was trying to "upsell" me; I also felt that Doug, in the F&I department, was very up-front and straightforward. The only reason I'm putting up some "4" ratings rather than "5"s is that, from my research, I'm fairly sure that the Evanston Autobarns charge a bit more than some other dealerships that are further away from the city or in less affluent suburbs. That's ok with me: I was willing to pay a bit more for the convenience of shopping near my home. More

Fantastic customer service! We'll be back when our lease is up. It was an easy experience from beginning to end. The sales reps were very professional and helpful. is up. It was an easy experience from beginning to end. The sales reps were very professional and helpful. More

I called the dealership to inquire about the Mazda3's and found Kissy to be very knowledgeable and she was able to quickly understand what I wanted. When I arrived there I was helped by Andre who did a great found Kissy to be very knowledgeable and she was able to quickly understand what I wanted. When I arrived there I was helped by Andre who did a great job showing me the car and working through my options. Managers John and Dan were professional and motivated to get me in the car. Overall a great experience. More

Louis was so friendly when we went up to purchase our new car at Mazda. He was very helpful and we received all the information we needed to make our purchase. The whole enterprise is very customer oriente car at Mazda. He was very helpful and we received all the information we needed to make our purchase. The whole enterprise is very customer oriented and efficient. We traded in our old car and got the new one all in one day! I can't say enough about how smoothly everything went. I would recommned the Autobarn to anyone looking for a car! More

Jonathan (Jon) Sammons was simply the best sales consultant I have ever encountered during the purchase of any big ticket item such as an automobile. He was informed, articulate, understanding, prof consultant I have ever encountered during the purchase of any big ticket item such as an automobile. He was informed, articulate, understanding, professional and exceedingly open and friendly. This facilitated an absolutely stress-free and actually enjoyable buying experience - one I didn't even think was possible after more than three decades buying new and pre-owned cars for my personal and business uses. Jon provided the most comprehensive presentation of the vehicle's features prior to the test drive and was able to answer every technical question I could ask him. After the test drive, Jon Zimmerman, the dealer's Sale Manager, allowed me to keep the test vehicle over Thanksgiving (my test drive was the afternoon just before the holiday) to get a better sense of the vehicle before my decision to purchase. A brilliant move on his part as I had an opportunity to fully experience the additional features the test car had on it that I had not intended to include in my new car purchase (navigation, premium Bose Audio, power lift gate, etc.). Bottom-line, I bought the vehicle fully loaded with all of those features. When it came to the final purchase price negotiation, both Jon Sammons and Jon Zimmerman were straightforward and reasonable and worked with me to find a fair price that we were all satisfied with - again, a first in my experience. There was absolutely none of that moronic nonsense - ala the movie Fargo, that sadly is the common association most of us have with the automobile sales industry. And after the sale, Jon Sammons sent a personal, hand-written thank-you card and followed up on the phone with me several times to ensure my satisfaction and to set up my follow-up appointment for additional features to be added to the vehicle I purchased. Scott Cogan was the Finance Manger that assisted me with the new car purchase. He did a thorough job of presenting, in a low-key and factual manner, all of the financial products and options I had available to me for the purchase including the extended warranties. He patiently described each financial document presented to me for execution in the purchase and answered with authority any question I asked. A real professional and a good guy. I only wish there were more of his kind in the industry. This dealership did everything well, but if I had to single out one thing that made this the single best new car purchase experience I've had to date, it was that they treated me with complete respect and courtesy. From the Internet Sales Coordinator - Ross Conlon that immediately responded to my first online contact with the dealership, to the service department technician that put the new license plate on the car just before I drove off the lot, and everyone inbetween, all of their employees were truly professional, kind and courteous. There is clearly a well fashioned and widely held culture of customer care at this dealership. This is how automobile sales should be done in America! More

I was able the negotiate a far price with the dealer. The model and color of the Mazda i wanted wasn't in stock at the dealership. However the dealer was able trade with another dealership and reroute a vehi model and color of the Mazda i wanted wasn't in stock at the dealership. However the dealer was able trade with another dealership and reroute a vehicle in Japan. The dealer provided a loner car for 3 weeks at no charge. Also the dealer would provide regular shipping updates by phone. Overall this was a good experience. I will recommend this dealer to my friends. More

First of all, I did my research before visiting Mazda Autobarn in Evanston. Was shopping for a vehicle for few weeks before, and I was impressed by good reviews, plus this particular dealership had more Autobarn in Evanston. Was shopping for a vehicle for few weeks before, and I was impressed by good reviews, plus this particular dealership had more Mazdas at affordable prices compared to others so we thought we'll give it a shot as it seemed to be worth longer drive. So far I did NOT leave dissapointed keeping in mind that I was not the easiest customer to deal with, nor my situation was picture perfect. Felt taken care of as soon as I stepped through those doors. The car that I liked was by the door ready to test drive, and Lewis was with us for 5 hours, after hours (keep in mind that dealership closes 6 pm on Saturdays, and we left 9pm) dealing with every little detail. Financing guy Tony was helpful as well, explained everything carefully and in detail, and Lewis worked superbly hard so we would leave satisfied; So future customers-if you need someone who's knowledgeable, careful and listens to your needs please ask for Lewis. These guys, compared to Volkswagen guys I dealt with for the past 3 years seem like pros and makes you feel like a family vs someone who tries to get every single penny out of your pocket with minimum service. And the least to say one week later I even received thank you card, so just a little thing but it shows right away that customers there matters more than sales, and that's what I think make them more successful than the others in the industry. More

I did a lot of research online and saw a Mazda Miata at the Autobarn of Evanston that I was interested in. I called them and set up a test drive with Lewis, who turned out to be the best car sales consulta the Autobarn of Evanston that I was interested in. I called them and set up a test drive with Lewis, who turned out to be the best car sales consultant I have ever worked with. I hesitate to call him a “car salesman” because he was really more of a consultant. I have purchased many cars over my lifetime, and Lewis is a great guy to work with: he is very friendly, knowledgeable and trustworthy. I know this sounds unbelievable but he sincerely cares about the happiness and satisfaction of his customers! I have read a lot of these online reviews and sometimes I think, “that review must be a company employee posting under a different name”. But if you don’t believe me, stop in and talk to Lewis, even if you are not in the market for a car! He is a good person first, and a good car sales consultant second. You can tell he really enjoys selling cars and meeting his customers’ needs, and building a relationship with his customers before and after the sale. After my wife and I drove the Miata, we thought it would meet our needs but we wanted to compare it to a couple of other cars I had seen online. But Lewis and his sales manager, Mike Allegretti, really sincerely wanted us to own that car on that day. So we discussed the price a bit and came to an agreement that we were both happy with. I knew it was a good price so I didn’t even need to shop around any more. Lewis and Mike were really aggressive on the price, so if you are thinking about looking elsewhere, save yourself some time and go right to the Autobarn of Evanston, because I don’t think anyone else can beat their prices. They will do what it takes to sell you the car you want. After we agreed on the price, Lewis continued to be the most friendly, helpful consultant by fully explaining everything about the car, where everything is, the warranty, how things work like the keyless entry, Bluetooth and so on, and even set up our first service appointment. My only slight complaint is that there was a bit of a wait to see the finance guys to complete the deal. But, that is no one’s fault because they have three finance guys and they were all busy with customers ahead of us in line. I guess that tells me more about the Autobarn, they seem to be selling a lot of cars because they do such a good job, so I guess I can’t fault them for the short wait. I have to admit, the wait wasn’t that bad because of their amazing upstairs customer waiting room near the finance guys offices. They have a big flat panel TV, a cool Peet’s Coffee machine, and snacks like apples and bagels with cream cheese! It’s a big area, almost the entire 2nd floor, so you don’t feel crowded into a small space with other customers. There are a couple of internet access terminals and even a videogame console. We didn’t have kids there but there were crayons and games for the kids. This seems like a small thing but it really reflects the attitude of the Autobarn management…they want you to be comfortable and little things like this are much appreciated! When we got in to see Scott, the Business Manager, he was just as friendly and personable as Lewis and Mike. He explained all the paperwork very well and there were no surprises. The price we agreed to with Lewis and Mike was right there as promised, with no old-fashioned “dealer tricks” like “oh, by the way there is $200 dealer prep fee”, or any garbage like that. Scott just completed the paperwork in a very business-like but friendly way, and it didn’t take long. He did offer us a nice deal on an extended warranty, to extend the 3 year/36,000 mile warranty that comes with the car. I had researched extended warranties from some of the big names out there on the web and what they offered us was a very good deal, if you are going to keep the car for many years and you want the peace of mind. It has been a couple of days since we bought the car, and I already got a nice card in the mail from Lewis. He included some of his cards and I will have no hesitation passing them out to friends and family who need a new or used car. Thank you Lewis! I’ll stop by and say hi when I come in for service. We love the Miata! More