The Autobarn Mazda of Evanston

My experience at Autobarn Evanston Mazda was excellent. The team is very friendly and took their time in helping me find a new car. Lewis was very helpful and was very patient and understanding. They provi The team is very friendly and took their time in helping me find a new car. Lewis was very helpful and was very patient and understanding. They provided a great deal for me and even offered me with other great deals. I'm am very happy with my new 2012 mazda 3 and I'm glad I came to the right dealer. More

CONSIDER me, as the customer: I honestly thought my 19 CONSIDER me, as the customer: I honestly thought my 19 yr old car would last forever and was shocked to hear I had to replace it NOW! No choice, th CONSIDER me, as the customer: I honestly thought my 19 yr old car would last forever and was shocked to hear I had to replace it NOW! No choice, that’s it. I was sick. I knew I loved my car, but felt I should consider other models for comparison... suffice to say, I was not an easy client! Jonathan Sammons was the best! He accepted my circumstances easily, helped me gain valuable relevant knowledge about each issue I felt important in my new car, and never with an attitude. He is candid, well informed, quick to respond, and in the end went much more than the extra mile to get the car I wanted! I never felt like he was focused on making the sale. I feel confident about my choice and much of that is due to the help I received. I would definitely refer Jonathan and the dealership to anyone in need of help with a car. More

Lewis was an amazing attentive salesman, he was patient with us buying our first new car ever. We test drove the CX-5 which we ultimately purchased. We drove for four hours and came back a second day. They with us buying our first new car ever. We test drove the CX-5 which we ultimately purchased. We drove for four hours and came back a second day. They were tough but fair in negotiations, and in the end I am happy with the decision my wife and I made. Lewis even offered to educate us on the technical bonuses when we came back from our road trip! They have a great staff and make the process of buying a car very stress free. More

I visited 7 different dealerships in my search for a new pre-owned car. The sales consultants at this dealership were great! They were friendly, knowledgeable, and very passionate about the advantages of Ma pre-owned car. The sales consultants at this dealership were great! They were friendly, knowledgeable, and very passionate about the advantages of Mazdas. However, the sales manager at this dealership was the worst of all the dealerships I visited. He insists on speaking to all potential customers before they leave. He was very pushy and rude-- definitely a stereotypical used car salesman. When he first met me he made a sexual joke to throw me off guard, then he kept insisting that I buy a different car than the one I came in for that day. All this in spite of the fact that I’d made it clear when I came in that I was just test driving and I wasn’t ready to buy yet. I felt like a weight had been lifted off my shoulders once I left this dealership since there was so much pressure on me to buy a car when I was inside, and I was proud of myself for managing to escape without buying a car. In the end, I decided to get a Honda, and I drove to a dealer about an hour away from where I live where the sales people were much less pushy and I felt more comfortable. More

My car was damaged between me test driving it and leaving with the car. The left rear was scraped. Management would not even return our calls or respond to our letters; would not even admit possibility of with the car. The left rear was scraped. Management would not even return our calls or respond to our letters; would not even admit possibility of fault. Awful service! More

By far the fastiest, easiet, way I have ever bought a car from, excelent service A++++, would highly recommend. kissy and lisa where great and got my family and I exactly what we wanted. from, excelent service A++++, would highly recommend. kissy and lisa where great and got my family and I exactly what we wanted. More

I had been to several dealerships around the Chicago area. I had very bad experiences with sales representatives trying to sell me cars I was not interested in, place me on a payment plan for a more exp area. I had very bad experiences with sales representatives trying to sell me cars I was not interested in, place me on a payment plan for a more expensive car, or pressure me into a decision on the spot. Autobarn Mazda was different from the rest. My sales representative, Lewis, was very professional, polite, and courteous. He understood what we were looking for and did not waste our time by trying to sell us something else. I ended up purchasing a Mazda3 from them and they made the process very easy. I would highly recommend Autobarn Mazda to those interested in purchasing a new or used Mazda. I will definitely be purchasing another car from them in the future. More

Lewis was great! Everyone made us feel very comfortable and they helped us get a deal in our price range. We didn't feel pressured to buy. I would recommend them to everyone! and they helped us get a deal in our price range. We didn't feel pressured to buy. I would recommend them to everyone! More

This dealership claims to be different than others but it is not. I have two friends who were also not satisfied with their experience. They claim not to work on commission but instead volume, the difference is not. I have two friends who were also not satisfied with their experience. They claim not to work on commission but instead volume, the difference being the salesmen don't receive more commission for higher priced cars. A slight difference in my opinion and when it came to negotiating, they sure seemed to care about price. They also sold me a certified used warranty on a car they kept saying with new. When I asked them to clarify this they said the car hadn't been titled but since it was a loaner and had 7200 miles it was considered used even though I would be the first owner. Oh, and in addition to selling me a warranty for a used car, they tried to get me to pay for the delivery charges the manufacturer charges for new cars. Is it a new car or not, I still don't know. I later realized I didn't need/want the warranty and they claimed they couldn't refund my money, but I have no idea why not. Anyways, I guess I should have known better and just not gotten the warranty, and I know dealers have to make some money, but I have no respect for people that take advantage of other people and sell them products they don't need and shouldn't pay for. A very bad experience and I would recommend going somewhere else, even if it means driving further from Chicago. More

By far the best dealership I have been to. Extremely nice, 'real' and easy to work with employees that are not looking to rip you off or lie to you. I came prepared with quotes and information and was a nice, 'real' and easy to work with employees that are not looking to rip you off or lie to you. I came prepared with quotes and information and was able to have a hassle free trade in, buying, and financing experience all around. I was not given any run arounds and was not given false information. Ross was a real sport and explained everything throughly and answered all my questions with respect and understanding. He even offered to go for a ride with me AFTER I already bought the car to show me some tips with the manual transmission car I had bought with his assistance. Special thanks goes out to Tony from finance who was also very pleasant and professional. It was a great experience from start to finish and would highly recommend Autobarn Mazda of Evanston to friends and family and you bet I'll be a returning customer myself. Thank you very much Tony and Ross!!!!! More