The Autobarn Mazda of Evanston

I bought a Mazda3 from this dealer in 2009 and had a very positive experience. They were able to lower my monthly payments and get me into a delightful little car. A few weeks ago (and only about 15000 mil positive experience. They were able to lower my monthly payments and get me into a delightful little car. A few weeks ago (and only about 15000 miles later), I received a phone call from Kissy about their "Pull-ahead" program, which meant that I would get a new car, lower monthly payments, 0% interest, and, oh yeah, A BRAND-NEW CAR. I figured I would hear her out and see if the program made sense for me. I eventually drove away with a 2012 Mazda3 for which I am paying less per month, 0% interest, no money down, and it's real pretty. Lisa and Kissy were both very low-pressure and reasonable throughout the process (that is, I didn't feel like I was being taken advantage of or pressured into accepting a deal that I didn't like). I also met the manager, Mike Something, and he was also very pleasant and low-pressure. They let me take the car home for the night and think about it (when it became clear that I wasn't going to make the firm decision to buy during our initial meeting) and I came back the next day to buy it. The only down side of this experience was that there was a lot of waiting involved. I was left alone for 15 mins on the first day while someone went to pull the car around, which was a little weird.... I mean, I was planning on spending some money here, no one could even pull up a chair and shoot the breeze with me while they found someone to go get the car for a test drive? Additionally, a new customer came in while I was sitting there alone on the second day. No one said hello to her or asked her if she needed any help, so I started chatting with her until someone finally came over. It was 11am and no one else was with a customer. Maybe they're working on salary and don't care about making a sale? Finance Man (I forget his name but he was Russian) was very nice, offered plenty of information, and made everything very painless. Kissy came back when all the papers were signed and she helped me move all the crap from my old car into my new one, which was a nice touch. Perhaps in another three years I will get my next car from them as well. More

Kissy provided a great introduction to the car I was looking to purchase. She showed me all the features and explained all the aspects of my new car. Although I wanted a slightly better price, we eventu looking to purchase. She showed me all the features and explained all the aspects of my new car. Although I wanted a slightly better price, we eventually agreed on a price and it was a great experience working with Kissy. When going to the finance department, I was greeted warmly and explained all of my options. When I refused the extended warranty the warmness quickly disappeared from the room. Just because I didn't want to buy something extra, when I was already spending so much, shouldn't have changed our exchanges. When I completed the paperwork and returned to work with Kissy, I was once again feeling great about my purchase. She introduced me to the service department and to the sales manager. Then I was shown to my car, which was now sparkling. Kissy continued to show me more features in my new car and made sure I was comfortable driving away in my new car. I would highly recommend The Autobarn Mazda in Evanston and an even higher recommendation for Kissy. More

Alex was extremely friendly and worked with me until I decided on the car I wanted. He knew all the features of the model and was willing to show me how to use everything. He checked on us throughout the decided on the car I wanted. He knew all the features of the model and was willing to show me how to use everything. He checked on us throughout the process even when his part was over. I would highly recommend him to anyone looking for a new or used Mazda. I am extremely happy with my mazda3 and the service at the autobarn. More

went into the dealership not expecting to find the exact car i wanted. my 2008 mazda3GT was my perfect car- ordered to my all my wants. not only did jonathan sammons greet me with friendliness, he listened car i wanted. my 2008 mazda3GT was my perfect car- ordered to my all my wants. not only did jonathan sammons greet me with friendliness, he listened to what i was looking for. to my surprise they had a 2012 that was perfect for me. the sales process was quick, the finance manager listened to my budget needs, and made the deal work for me. i drove out with a new car. they even took care of returning the rental i had. have been servicing my 2008 at autobarn since coming back to chicago and knew that the dealership was great to work with. i miss my 2008; it kept me safe and alive. thank you mazda engineering for your attention to detail and quality. and...the 2012 is even better. More

Kissy Freally listen to what i had to say and gave me Kissy Freally listen to what i had to say and gave me options that were in by my buget thati was looking for. i was very please with my specialist ki Kissy Freally listen to what i had to say and gave me options that were in by my buget thati was looking for. i was very please with my specialist kissy freeman. and i walk out with my new car. i love mazda love it. thank you so much by vincent ortega More

Lewis is a professional sales person who has acted professionally and courteously. The price they offered was a bit higher than other dealers but we eventually settled on a price. professionally and courteously. The price they offered was a bit higher than other dealers but we eventually settled on a price. More

This was my first time buying a new car, and Kissy and Lisa made it as easy as possible. They did their best to meet out budgetary needs, and I never felt they were too "car salesmanlike". They Lisa made it as easy as possible. They did their best to meet out budgetary needs, and I never felt they were too "car salesmanlike". They were accommodating, even when we had to wait for long periods of time for test drive models. We got a good price, and a great car. The entire team made us feel good about the whole experience. I would recommend them for a car purchase. More

This was the second new Mazda I have purchased from the Autobarn Mazda. A few years ago I purchased a new Mazda 3 and we just traded that in for a new CX7. Both visits the staff has always been friendly an Autobarn Mazda. A few years ago I purchased a new Mazda 3 and we just traded that in for a new CX7. Both visits the staff has always been friendly and professional. Kissy was helpful and knowledgeable about the vehicles and the financing process. Kissy took the time to really listen to what we wanted in a vehicle for our family and she never once tried to up sell or push stupid dealer tricks. She was even so nice to show us on the lot each color that was available in the exact model we were ready to purchase. This was by the far the fastest car buying trip I have ever been on. We are extremely happy with the car and we are happy with the overall purchase. I would also add since I am familiar with the dealership from my last car the staff is always nice and friendly when you come in for service. I have always had a pleasant experience with every service visit and have enjoyed the free wi-fi and coffee. Also if you have to bring your children with you they have plenty to keep them busy. Ours enjoyed the snacks and video games and did not complain once, they are also thrilled with the new car. More

My experience with The Autobarn Mazda and saleswoman Kissy Freeman was excellent. I am thrilled with my new Mazda 3 and very much appreciate how knowledgeable and enthusiastic Kissy was about the produ Kissy Freeman was excellent. I am thrilled with my new Mazda 3 and very much appreciate how knowledgeable and enthusiastic Kissy was about the product she sells. Owning a Mazda 3 herself, there wasn't a detail or a helpful hint/piece of useful information that Kissy didn't share with us as we weighed several different car options. I would highly recommend this dealership and Kissy to anyone who is looking to buy or lease a new car. She made my car shopping experience virtually painless!! More

The staff at the Autobarn was polite, helpful, and friendly throughout my entire car buying experience for my new Mazda3. From first setting foot onto their lot, Lewis took initiative in explaining to friendly throughout my entire car buying experience for my new Mazda3. From first setting foot onto their lot, Lewis took initiative in explaining to me all of the different options and features available in a very informative, matter-of-fact manner. I really felt like I was getting all the information I needed for me to make an informed buying decision across the different trim levels and options for the Mazda3. My schedule during my shopping experience was rather hectic, but Lewis was very prompt in returning calls, working flexibility into his schedule for me, and ensuring that I could get the car that I wanted on the day I wanted it. My Mazda3 was the first new car purchase I have made, and I would recommend anyone with total confidence to check out the Autobarn when looking around for their next new vehicle because of their vehicles and helpful staff . Extrememly satisfied buyer. A+++ More