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The Autobarn Volkswagen of Countryside

Countryside, IL

Overview
Employees
Reviews
Vehicles
4.9
1,409 Reviews
Welcome to The Autobarn Volkswagen of Countryside! We want to give a big thank you to all of our customers for making us one of the top dealers in the Midwest for the last ten years! You can look forward to a non-confrontational approach, friendly sales staff, huge inventory, and a customer friendly parts and service department. With our VIP program, free car washes after purchase, and loaner car service, you will see why we are the #1 VW dealer group in the Midwest.
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6161 Joliet Rd

Countryside, IL

60525

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Showing 1,409 reviews

December 01, 2022

Danny was great and made the process easy! He was very helpful in explaining everything to us. Explained all the car's details/features and made sure I knew how everything worked. More

by eboblewski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2022

Jonathan Smith Was very helpful and accommodating With the pickup of my vehicle Very happy with service! More

by Manuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 23, 2022

The service staff always does an awesome job. Can’t say enough good things to express how good they treat you! More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Spizzirri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Haleem
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November 22, 2022

The service department was very courteous quick and efficient I never felt rushed and the car wash was an added touch. More

by Mrmikejackson206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian
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November 18, 2022

ID. 4 order delivered and ready as promised - Free charging app installed ... In and out in less then 90 minutes... More

by CJames
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

CJames responded

ID. 4 order delivered and ready as promised - Free charging app installed ... In and out in less then 90 minutes...

November 16, 2022

The work today was a typical maintenance check, oil change and tire rotation. I waited about 35 minutes. Thanks, as always. More

by Henfam4608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Musa
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November 15, 2022

Had to bring my car in at the last minute due to a maintenance notification that popped up. They accommodated me and quickly I might add and very helpful. I will definitely make them my dealership of More

by laurasurp5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Padilla
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November 12, 2022

No one ever answered a specific question. All BOT or auto responses never responding to questions about cars down as in stock on their web page More

by fredwsmail
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Not shown.
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Nov 22, 2022 -

The Autobarn Volkswagen of Countryside responded

The Autobarn Volkswagen of Countryside responded privately on 11/14/22 9:52 AM Thank you for taking the time to leave this review. Since we do not use BOTs or auto responders, we were very surprised to see these comments. We would like to look into this further, but without some way to identify your inquiry we are unable to do so. We did search for inquiries with the first name Fred, but there have not been any within the past 2 weeks. It is not uncommon for individuals that are shopping multiple dealers to mistake one for the other so perhaps that is what happened here. We also occasionally hear that some of our emails are directed to spam or junk folders, so it's possible our responses are in one of those files. Either way, we would like to resolve this confusion and would be grateful if you could call us directly at 708-354-6600, or respond with the name, phone or email you used when you contacted us so we can see what happened. Thanks again, and we look forward to hearing from you.

November 06, 2022

I think now they are on the right path with great customer service! Very good! More

by Jeromey S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Spizzirri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Haleem
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November 03, 2022

The best dealership I ever encountered. The staff friendly and know what they’re doing. More

by Naty lamba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Mendiola
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Nov 05, 2022 -

Naty lamba responded

Happy with the service and satisfied

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