The Autobarn Volkswagen of Countryside

Cooperative Dealer We knew what we wanted, and did our homework before arriving at Autobarn. This includes car type, features & options, and what a fair price is. Our We knew what we wanted, and did our homework before arriving at Autobarn. This includes car type, features & options, and what a fair price is. Our research was available on the Subaru website where you can build your own car, and reading articles about car buying. We bought our previous Subaru here and had a good experience as well. We also service our Subaru here with good results, and this dealership is closest to our home. Once we arrived prepared, we found our sales person cooperative with finding the car we wanted. When it came to pricing and negotiation, we found them to be transparent with their dealer cost and we were able to negotiate a fair price for both buyer and seller. Again, being prepared before you come saves a lot of time. We found the staff here friendly and knowledgeable about their products. We also found the purchase administration straight forward and willing to address questions and details. Always check their work, we did find one mistake and they correctly it promptly. Even though we were familiar with the Subaru (we had a 2016), the sales person took time to explain the features and options on the car making sure we were clear on our understanding. We left the Autobarn feeling very satisfied and happy with our purchase! More

Great Experience !! David and everyone was great to work with. We drove from 4 hours away and was well worth the trip. We would definitely do it again. Thank you ! David and everyone was great to work with. We drove from 4 hours away and was well worth the trip. We would definitely do it again. Thank you ! More

Great customer service from Sam Sam Schwager the service advisor is my go to guy at Autobarn Subaru in Countryside. He is honest, professional, courteous, and I trust his advice. I b Sam Schwager the service advisor is my go to guy at Autobarn Subaru in Countryside. He is honest, professional, courteous, and I trust his advice. I bought my Crosstrek there 4 years ago and have gotten all my routine and rare emergency service there. Sam always accommodates my schedule and actually listens to my concerns which I appreciate. He is the epitome of customer service. Thank you to Sam and his service team! More

Great buying experience Arlen and Max were friendly and great to work with on my purchase of the Final Edition Beetle I was looking for. This was my first purchase from The A Arlen and Max were friendly and great to work with on my purchase of the Final Edition Beetle I was looking for. This was my first purchase from The Autobarn and hope my future experiences with them will be as pleasant as the first. More

Alwys Excellent Customer Service! My Service Adviser (Ronnie) was the best! I will definitely will continue getting my car serviced there because of him. Thank you again Ronnie, you' My Service Adviser (Ronnie) was the best! I will definitely will continue getting my car serviced there because of him. Thank you again Ronnie, you're the best! More

Wait time Service was efficient until I had to wait 30 minutes for my car to be washed. If I had known it would take that long I would have stayed in the waitin Service was efficient until I had to wait 30 minutes for my car to be washed. If I had known it would take that long I would have stayed in the waiting room rather than standing at the door. PS Your chairs in the waiting room are difficult for handicapped people to access. More

Great experience. Raffi was the best manager and went that e Excellent service. Raffi’s was exceptional. Manager. Raffi went that extra mile. He made this transaction very smooth. Richard in sales also made Excellent service. Raffi’s was exceptional. Manager. Raffi went that extra mile. He made this transaction very smooth. Richard in sales also made sure everything was taken care. More

Great Service in a Pleasant Clean Environment I am so glad to have the Autobarn Subaru within a close radius to my home. They provide the best service with the nicest employees that I have ever e I am so glad to have the Autobarn Subaru within a close radius to my home. They provide the best service with the nicest employees that I have ever experienced. I love my 2010 Subaru Outback and hope with the help of the Autobarn Subaru Service Department to have it for many years to come. Mary L. Rogala More

Autobarn SUBARU is a great place to take your older Subaru. I have a 2005 Outback XT with pretty low mileage. It sits a lot, so it rusts a bit underneath and is a pain for mechanics to deal with. This car's has I have a 2005 Outback XT with pretty low mileage. It sits a lot, so it rusts a bit underneath and is a pain for mechanics to deal with. This car's has never had any issues other than routine maintenance, but this latest trip was pretty major. Leaky rocker cover gaskets, timing belt, drive belts, and a complete brake overhaul added up to some heavy dough. Emily Litz did very well to keep me informed of the status. I picked up my car after almost two weeks in the shop and drove it almost all the way home before hearing rattling and scraping noises coming from the rear. I was a little nervous about that and got it home, and sadly, sort of took it out on Sam Schwager. I didn't yell at him or anything, but I let him know I was annoyed in no uncertain terms and wish I had waited 10 minutes before calling to complain. Apologies, Sam. When I returned the next day and met with Dale Erwin, the tech that worked on the car, he was brave enough to let me drive him around so he could hear what I was hearing. Dale knew what the problem was right away. This was NOT an issue of oversight on his part. There are some rusty surfaces that interfered with the new rotor on the right rear and only a much longer drive brought them to light. In a short time, Dale worked it out and it's solved. BONUS: After the new timing belt was installed and Dale did his magic, my XT's idle is so smooth at a red light that I've been fooled into thinking the engine has died. Overall, this was a good experience on a very difficult and aged car to work on. Thank you, Dale, Emily, Sam, & Josh! More

A pleasant shopping experience Miguel was very professional, courteous and a pleasure to deal with. He was well informed about the vehicle I was interested in and took his time to Miguel was very professional, courteous and a pleasure to deal with. He was well informed about the vehicle I was interested in and took his time to answer all the questions I had. Must also say he sold the product well, but was not pushy or overbearing as some car salesmen I have encountered in the past have been. It was an overall very pleasant experience. Juan in Finance was also informative, courteous and professional. Both gentlemen are a real asset to your company. More