The BMW Store

Great Customer Service The most customer focused dealership I have ever done business with. Low pressure. Flexible. Delivered on all verbal promises - can be trusted to th The most customer focused dealership I have ever done business with. Low pressure. Flexible. Delivered on all verbal promises - can be trusted to the extreme. Will buy from the BMW Store again More

Great customer centric support Tim Gabbard has been our Service Manager for years and has always treaded us very well. When it was time for a new BMW he recommended Chris Lykins in Tim Gabbard has been our Service Manager for years and has always treaded us very well. When it was time for a new BMW he recommended Chris Lykins in sales, who is a real BMW / driving enthusiast and knows the product line very well. Chris was vey helpful, respectful of our time, and had plenty of options ready to test drive to help us zero in on our decision. Both he and Conor were also very helpful and continued to support us through closing/purchase as well as coordinating a Performance Center Delivery in Spartanburg SC which is a recommended great time. More

Very nice experience I've never been a car person. But after talking to Nick he really helped me choose the perfect car. He was so informative and very kind. He helped me I've never been a car person. But after talking to Nick he really helped me choose the perfect car. He was so informative and very kind. He helped me find what was in my price range and made it happen. Overall I am very pleased. More

A class of it's own After a major vehicle accident (not my BMW), I emailed Dean Stathes which I had previously purchased my wife's 428i a year earlier. Dean quickly After a major vehicle accident (not my BMW), I emailed Dean Stathes which I had previously purchased my wife's 428i a year earlier. Dean quickly provided several options for my wife and I for our second vehicle needs. Already owning a 428I he and Rick Koresky pointed me in the direction of a 228i Xdrive which is more of a car than i could have hoped for! Now we are a two BMW car family! This dealership is a step above the others with no sales pressure and the willingness to do what is right for the customer! More

Quick, wfficient and fun Bought my first fun car. Wasn't expecting to buy but found a great used Z4. Price was fair, salesman was informative, flexible and low pressure. A gre Bought my first fun car. Wasn't expecting to buy but found a great used Z4. Price was fair, salesman was informative, flexible and low pressure. A great experience More

Low pressure, fair dealings Great experience with professional salespeople and no high pressure tactics. Fair price, too. I appreciated the ability to negotiate fairly quickly an Great experience with professional salespeople and no high pressure tactics. Fair price, too. I appreciated the ability to negotiate fairly quickly and convenient pick up and financing process. More

Customer Service is a Plus My family came to the dealeeship as they were closing. The salesman, John Beam; stayed late so I could look at a car I saw online. Because of his will My family came to the dealeeship as they were closing. The salesman, John Beam; stayed late so I could look at a car I saw online. Because of his willingness to sell me a car, I got a good price on my trade and a good deal all round!!! More

Perfect Car Buying Experience. From start to finish this was an exceptional car buying experience. They were very straight forward and up front with their numbers regarding my trad From start to finish this was an exceptional car buying experience. They were very straight forward and up front with their numbers regarding my trade-in and their costs. I shopped the other BMW dealership in Cincinnati and felt somewhat let down. They were overly aggressive and somewhat demeaning as if I had put them out by not buying a car day one. The sales rep actually somewhat jokingly told me thanks for wasting his time when I changed my mind about going for a convertible to a sedan. He also insinuated that my husband would be making the decision for me because I guess in his world females don't get to do that sort of thing. So going to the THE BMW STORE (yes stress on the THE in the great state of OHIO) was a breath of fresh air. I was treated with respect and no one asked me if my husband was going to cosign (LOL). The GM Ric Koresky is simply one of the nicest guys I have ever met. Their finance guy Conor is wonderful, quick an efficient. My salesman Chuck Weiner was so accommodating and thoughtful and respectful and never once treated me like I was less because I was a female buying a very nice car. Matt is the tech guru and the only thing that moves faster then the techie stuff in my car is his brain, I think. There were so many other people that helped and answered questions that I really should eb thanking them all. They all work together very well. They are thoughtful and generous and so nice and so very fair. I think this may be the beginning of a very long relationship between myself, my family and THE BMW Store of Cincinnati. More

Professional and hassle free Dean was very easy to work with. Offered a fair price on the new car and my trade-in without haggling. Clearly meet all of my expectations for this d Dean was very easy to work with. Offered a fair price on the new car and my trade-in without haggling. Clearly meet all of my expectations for this dealership. More

Excellent Experience After my older 535xi developed serious engine issues decided to lease a new car from the BMW Store. First time working with this location. Best expe After my older 535xi developed serious engine issues decided to lease a new car from the BMW Store. First time working with this location. Best experience I had in my 30 years of car shopping. Very professional, quick, and highly engaging experience. Chris L was great to work with and will search him out again when this lease is up. More