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The BMW Store

Cincinnati, OH

5.0
1,015 Reviews
Our at-risk customers may visit The BMW Store at a specially designated time for your convenience. Your vehicle of interest will be completely disinfected prior to your arrival ready for test drive or loaner service. Please contact us to schedule your appointment. There are a number of reasons why so many drivers flock to the The BMW Store showroom, so we're going to do our best to outline them all for you. First and foremost, we're renowned in the greater Cincinnati, Loveland, Mason, Kenwood OH, Covington, KY and Florence KY areas for our superb selection of new and certified pre-owned BMW models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways. For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones. Helping you find your next car is only the beginning of the The BMW Store experience, though. From there, our team of financing experts will help you drive home that car you've been eyeing on your terms. Of course, nobody wants to be forgotten after the purchase of a new or used BMW. That's why our state-of-the-art auto repair center is highly trained and equipped with the latest BMW parts. Interested in utilizing one of our areas of expertise? Come visit us at 6131 Stewart Rd. Cincinnati, Ohio for all your automotive needs and an experience that's satisfying, worry-free, and at your convenience.

6131 Stewart Road

Cincinnati, OH

45227

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Showing 1,015 reviews

March 26, 2007

"Our sales rep was phenomenal. He was knowledgeable and..."

- cincyBMW

Our sales rep was phenomenal. He was knowledgeable and took time to answer any and ALL questions, even if he had to do research and get back to us. He was patient as we figured out the fine details and helped make the whole process as easy as possible. It was obvious that The BMW Store is committed to their customers and this shows in the quality of their work and the attitudes of all of the employees. The service department is fair, professional and prompt. As long-time BMW fanatics, we wouldn't even consider going anywhere else- there's nothing that compares!

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Yes
December 29, 2005

"My 2001 330 convertable had to be towed in for stalling..."

- bamboo1

My 2001 330 convertable had to be towed in for stalling and a severe oil leak. The roadside assistance was great. The issue turned out to be a damaged valve head gasket which caused problems with the spark plugs. During the check up the waterpump showed damage as well. I was glad that this was a certified preowned vehicle to the whole ordeal was only $50 for copay. The service rep was super helpful, offered to bring a loaner car. When my car was finished earlier then expected he offered to have it brought to my job site. Since I rather talk to a person to ensure everything is clear and followed up on, I choose to pick the car up myself. There was no reason for any complaints.

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Recommend Dealer
Yes
Employees Worked With
Tim
June 07, 2004

"I have had my issues with the BMW Store, but have to say..."

- SkipII

I have had my issues with the BMW Store, but have to say the last visit made up for a lot of earlier shortcomings.

Scott, the service manager, arranged for me to meet with a factory rep on a nagging bearing noise. He was very patient about taking a liong test drive and identifying the problem As well, he readly agreed to handle some door scratches that seems to have been related to an earlier visit.

Very pleased with how this issue was handled.

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Yes
Employees Worked With
Scott
April 26, 2004

"BMW Store is a puzzle to me. Their location is simply..."

- SkipII

BMW Store is a puzzle to me. Their location is simply deplorable -- hard to find, very hilly, poor signage, old/outdated building -- not the curb appeal or presentation you would expect for a BMW dealership.

On the followup BMWNA calls, I have rated them everywhere from a "5" (best) to a "1."

The have a system where you are assigned to a service assistant, who has a dedicated service team. While they supposedly helps develop some continuity in the servicing of your vehicle, it is an odd arrangement for me since I had no choice in the matter and found that I was bringing the car back to the same people who could find or fix the problem before.

Generally, I find the service techs not very knowledgable about the cars. I usually know more than they do (and I really would prefer it be the other way around). I have to repeat my specific concern for them to get it right, and still often find that they lost it again in translation to the crews in back.

I have had particularly bad experience with Scott, their service manager. He looks like he is weary of talking with customers and dealing with problems, and has a style that comes across as unresponsive or indifferent.

By contrast, a woman I think by the name of Carrie or Kerry is fantastic -- cheerful, helpful, knowledgeable, and when she is not sure, she tells you and checks it out first.

My biggest complaint against them seems petty but is pretty annoying to me -- they have washed my car twice against my instructions, and almost did it a third time but I caught them pulling the car into the sleaning area, even though the work order had "Do Not Wash" written and circled in red. I have spent hours repairing their swirl and scratch damage, and have yet to figure out how to repair the one dent and one serious scratch they put into the side of my door.

I am a "fanatic" owner, but am pretty disappointed with how they have not been able to address some common issues with the E46 BMW 3-series. Most of the time they come back with "could not duplicate the problem." It is pretty frustrating to come back at the end of the day (30 mile trip) to find that they did not fix the problem but didn't even call to discuss it.

Not the worst dealer by any means, but clearly a notch below what average should be for a BMW dealer.

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Recommend Dealer
No
Employees Worked With
various
May 01, 2003

"Took my 330xi in for service & spoke with Todd for..."

- starscream

Took my 330xi in for service & spoke with Todd for warranty repairs & oil service. First time bringing my car into a BMW dealership - told me that everything would be under warranty no charge. I pick up the car, bill for $280!! I asked why, another CSR looked up my history and said my maintenance expired at 36,000 miles & Oil service was not covered. HOWEVER, I was never told that there would be a charge for ANYTHING. I left the dealership without having to pay. Next day I get a call from Todd - irate and highly unprofessional claiming I am trying to screw him claiming that he clearly detailed the pricing for everything to me and I know for a fact that he did not. He says "Well its your word against mine and I guess the customer is always right" in a very mocking tone. He then proceeds to tell me "Don't ever bring your car back here." I then tell him that I am not trying to cause any trouble and tell him that he absolutely did not discuss any $. I told him that I plan on doing business with the BMW store and I have no intention of having a bad relationship. Again, "Like I said, the customer is always right"
"So you don't want me to bring my car back ever again? Is that what your manager said?" He then got quieter and said, "Well I haven't had that conversation with him yet." I then said "Well, I look forward to doing business with you in the future." At this point, Todd hung up. WORST customer service I have ever had at any vendor.
Go to Jake Sweeney BMW...they are the BEST.

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Recommend Dealer
No
Employees Worked With
Todd Marksberry
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