The BMW Store
Cincinnati, OH
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Professional and hassle free Dean was very easy to work with. Offered a fair price on the new car and my trade-in without haggling. Clearly meet all of my expectations for this d Dean was very easy to work with. Offered a fair price on the new car and my trade-in without haggling. Clearly meet all of my expectations for this dealership. More
Excellent Experience After my older 535xi developed serious engine issues decided to lease a new car from the BMW Store. First time working with this location. Best expe After my older 535xi developed serious engine issues decided to lease a new car from the BMW Store. First time working with this location. Best experience I had in my 30 years of car shopping. Very professional, quick, and highly engaging experience. Chris L was great to work with and will search him out again when this lease is up. More
First time purchase Chris was very helpful and professional and informative. Both Chris and Jamar went above and beyond to assist us with the financing to make sure we s Chris was very helpful and professional and informative. Both Chris and Jamar went above and beyond to assist us with the financing to make sure we stayed within our budget. Thanks guys!! More
Great experience Our salesman was very helpful, working with us through a tedious process with our credit union and even texting with me to answer questions on his da Our salesman was very helpful, working with us through a tedious process with our credit union and even texting with me to answer questions on his day off. All in all a very pleasant experience. More
Top Notch BMW X3 Purchase Experience I purchased a 2016 X3 from Chuck Wiener. He is dedicated to his customers as he works diligently to make the shopping and buying experience a pleasan I purchased a 2016 X3 from Chuck Wiener. He is dedicated to his customers as he works diligently to make the shopping and buying experience a pleasant one. I found Chuck to be professional, knowlegeable, friendly and patient (as I spent several months car shopping). He kept me 'in the loop' every step of the way-great communication. There was a small hiccup with the delivery process, but Ric and Chuck made up for the inconvenience, which I greatly appreciated. Also, a 'shout-out' to Conor O'Somachain in the finance dept. He made signing finance papers an 'almost pleasant' experience!! He was efficient and great at explaining options (in regards to optional warranties), not to mention, very personable. More
Great buying experience! I worked primarily with Paul Kolleck to get a new 335. It was my first exposure to the BMW Store sales process and I must say, it was the smoothest c I worked primarily with Paul Kolleck to get a new 335. It was my first exposure to the BMW Store sales process and I must say, it was the smoothest car purchase I have made. Everyone involved seemed to want to make sure I was happy with my selection and finacing options. More
Professionalism I test-drove Tesla and i8 and decided to purchase an i8 because of the professionalism of Dean and Rick with no pressure tactics etc. and the excellen I test-drove Tesla and i8 and decided to purchase an i8 because of the professionalism of Dean and Rick with no pressure tactics etc. and the excellent experience that I had with their service department. More
The best experience! I came in interested in a BMW 5 series. Although I walked in with bank financing, they made certain that I found the perfect car at the right price. T I came in interested in a BMW 5 series. Although I walked in with bank financing, they made certain that I found the perfect car at the right price. The bent over backwards working to get me a better deal than I was offered from my own bank. They made sure that I drove away covered and satisfied! I'd recommend this dealership to anyone. Jemar and Mark made this purchase one of my best thus far. Thanks again guys! More
Great experience Was interested in an X5 diesel and was treated very well. Dean and Ric went out of their way to show me all my options between purchase the CPO I was Was interested in an X5 diesel and was treated very well. Dean and Ric went out of their way to show me all my options between purchase the CPO I was interested in and leasing new. Had been in earlier and had great experience with Nick Norman as well. Overall very pleased with how I was treated for the whole process. Financial Paperwork was effortless and mostly painless, thanks to Jemar. More
Excellence in Customer Service I bought my second X3 from the BMW store and Dean Stathes helped me and my family with the process. As always it was a wonderful experience, clearly h I bought my second X3 from the BMW store and Dean Stathes helped me and my family with the process. As always it was a wonderful experience, clearly he knows about customer service. Dean more than a sales representative was an advisor for us; he started by understanding our needs and then he helped us pick the right car; we truly appreciate his help I've been a BMW Store customer for several years and they have always exceeded my expectations. More