The BMW Store
Cincinnati, OH
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Great experience Our salesman was very helpful, working with us through a tedious process with our credit union and even texting with me to answer questions on his da Our salesman was very helpful, working with us through a tedious process with our credit union and even texting with me to answer questions on his day off. All in all a very pleasant experience. More
Top Notch BMW X3 Purchase Experience I purchased a 2016 X3 from Chuck Wiener. He is dedicated to his customers as he works diligently to make the shopping and buying experience a pleasan I purchased a 2016 X3 from Chuck Wiener. He is dedicated to his customers as he works diligently to make the shopping and buying experience a pleasant one. I found Chuck to be professional, knowlegeable, friendly and patient (as I spent several months car shopping). He kept me 'in the loop' every step of the way-great communication. There was a small hiccup with the delivery process, but Ric and Chuck made up for the inconvenience, which I greatly appreciated. Also, a 'shout-out' to Conor O'Somachain in the finance dept. He made signing finance papers an 'almost pleasant' experience!! He was efficient and great at explaining options (in regards to optional warranties), not to mention, very personable. More
Great buying experience! I worked primarily with Paul Kolleck to get a new 335. It was my first exposure to the BMW Store sales process and I must say, it was the smoothest c I worked primarily with Paul Kolleck to get a new 335. It was my first exposure to the BMW Store sales process and I must say, it was the smoothest car purchase I have made. Everyone involved seemed to want to make sure I was happy with my selection and finacing options. More
First time purchase Chris was very helpful and professional and informative. Both Chris and Jamar went above and beyond to assist us with the financing to make sure we s Chris was very helpful and professional and informative. Both Chris and Jamar went above and beyond to assist us with the financing to make sure we stayed within our budget. Thanks guys!! More
Professionalism I test-drove Tesla and i8 and decided to purchase an i8 because of the professionalism of Dean and Rick with no pressure tactics etc. and the excellen I test-drove Tesla and i8 and decided to purchase an i8 because of the professionalism of Dean and Rick with no pressure tactics etc. and the excellent experience that I had with their service department. More
The best experience! I came in interested in a BMW 5 series. Although I walked in with bank financing, they made certain that I found the perfect car at the right price. T I came in interested in a BMW 5 series. Although I walked in with bank financing, they made certain that I found the perfect car at the right price. The bent over backwards working to get me a better deal than I was offered from my own bank. They made sure that I drove away covered and satisfied! I'd recommend this dealership to anyone. Jemar and Mark made this purchase one of my best thus far. Thanks again guys! More
Great experience Was interested in an X5 diesel and was treated very well. Dean and Ric went out of their way to show me all my options between purchase the CPO I was Was interested in an X5 diesel and was treated very well. Dean and Ric went out of their way to show me all my options between purchase the CPO I was interested in and leasing new. Had been in earlier and had great experience with Nick Norman as well. Overall very pleased with how I was treated for the whole process. Financial Paperwork was effortless and mostly painless, thanks to Jemar. More
Purchase my dream car My dream car was a BMW AWD 3 series. Jemar DuBose and Julian Lambert helped me make that dream a reality. They found the perfect car for me, worked My dream car was a BMW AWD 3 series. Jemar DuBose and Julian Lambert helped me make that dream a reality. They found the perfect car for me, worked with my budget, and had everything ready when I arrived after work. I purchased a 2010 328I. I am very happy with my car and the customer service is excellent. Thank you! Kim Spencer More
Excellence in Customer Service I bought my second X3 from the BMW store and Dean Stathes helped me and my family with the process. As always it was a wonderful experience, clearly h I bought my second X3 from the BMW store and Dean Stathes helped me and my family with the process. As always it was a wonderful experience, clearly he knows about customer service. Dean more than a sales representative was an advisor for us; he started by understanding our needs and then he helped us pick the right car; we truly appreciate his help I've been a BMW Store customer for several years and they have always exceeded my expectations. More
Beautiful car. Great experience. The team at the BMW Store was great from the beginning. I called to see if I could test drive a BMW 328xD SW and they had the car waiting for me when The team at the BMW Store was great from the beginning. I called to see if I could test drive a BMW 328xD SW and they had the car waiting for me when I showed up 30 minutes later. Floor manager greeted me. Great test drive. Then Chuck Wiener handled the whole process perfectly and I bought that day. Great service. Straight-forward and competitive financially. Classy delivery. And the team at BMW store never makes you feel More