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The BMW Store
Cincinnati, OH
1,666 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,666 reviews
January 28, 2014
The BMW Store, through Sarah Ahmed, provided several suitable high-quality used cars. Sarah presented them in a efficient, friendly, courteous, and professional manner. Aaron Pardue provided an accept suitable high-quality used cars. Sarah presented them in a efficient, friendly, courteous, and professional manner. Aaron Pardue provided an acceptable price and expedited paperwork to facilitate the sale and delivery of the BMW. Chico Robinson executed the final paperwork, explaining all options and conditions in a clear and concise manner. This purchase and delivery transaction ranks as one of my most pleasant car buying experiences. More
by 335xi2011
January 22, 2014
Chris did an excellent job of finding the exact car I wanted. He gave me a thorough tour of all of the car's features, volunteered to walk me through setting the garage door opener, and followed up with wanted. He gave me a thorough tour of all of the car's features, volunteered to walk me through setting the garage door opener, and followed up with me after a week to see if I had any questions. Excellent service though the entire process. More
by crossjb82
Employees Worked With
Chris Lykins
January 21, 2014
Great experience on my purchase of a new vehicle. Paul Kolleck was great to work with, follow up was complete and efficient. transition to finance (Chico Robinson) was easy and Chico was totally prepared Kolleck was great to work with, follow up was complete and efficient. transition to finance (Chico Robinson) was easy and Chico was totally prepared and we went through the paperwork details in a quick and easy fashion. More
by Davidfuller1964
Employees Worked With
January 20, 2014
This is the second BMW that I have acquired. Given my excellent experience with Paul Kolleck with my first BMW purchase and because of my excellent experiences with this BMW Dealership in general, I made excellent experience with Paul Kolleck with my first BMW purchase and because of my excellent experiences with this BMW Dealership in general, I made sure that Paul handled the acquisition of my new/second 2014 BMW. One of the things I especially appreciated during the 3 years that I have owned my first BMW has been that Paul kept in contact and did not disappear after the car has been sold (as I have experienced with other Dealers). I am happy to say that my experience with Paul was again outstanding. J. Bleesing More
by jbleesing
Employees Worked With
January 19, 2014
Chris did an outstanding job of putting this deal together via email while I worked outside the country. He communicated promptly and honestly and helped us get the car we wanted at a fair price. together via email while I worked outside the country. He communicated promptly and honestly and helped us get the car we wanted at a fair price. More
by mkorch
Employees Worked With
Chris Lykins
January 18, 2014
TO whom it may concern, In my years of purchasing TO whom it may concern, In my years of purchasing many new vehicles (30+) I was very impressed with the folks at BMW They explained ever TO whom it may concern, In my years of purchasing many new vehicles (30+) I was very impressed with the folks at BMW They explained everything to me and treated to my utmost satisfaction. I am really please to have purchased my new BMW from them. Sincerely, John Kolleck More
by jkolleck
Employees Worked With
January 14, 2014
Loyal BMW driver in search of new dealer. Happy with choice and very happy with vehicle purchased! Loved driving it into the snowy weather with out concern! Handles beautifully. choice and very happy with vehicle purchased! Loved driving it into the snowy weather with out concern! Handles beautifully. More
by ptoerner
Employees Worked With
January 14, 2014
Friendly Welcome ! - and down to business . . . Efficient ! Instant quotes following the discussion of options. Following phone calls cleared with any question marks remaining. Me - now a happy owner of a ! Instant quotes following the discussion of options. Following phone calls cleared with any question marks remaining. Me - now a happy owner of a BMW ! More
by Aswede
Employees Worked With
January 12, 2014
I enjoyed my overall experience with The BMW Store in Cincinnati. I've never purchased a BMW (or any other "Luxury" brand) before now. My other dealership experiences were at GM, Subaru, Toyota or Mazda Cincinnati. I've never purchased a BMW (or any other "Luxury" brand) before now. My other dealership experiences were at GM, Subaru, Toyota or Mazda dealerships. I was impressed with the attention to detail, cleanliness and the professional atmosphere in the dealership building itself. My sales contact was certainly knowledgable about the cars and was helpful and unhurried with the process. Once we had come to an agreement on car and price, I was taken around the dealership to see where the service department is located. White lab coats? Nice german touch! Free car washes? Woo hoo! My experience with the finance manager was very pleasant - no surprises. All in all, it was an easy transaction. Now that I have the car, I love everything about it. I just went in for my first car wash and service consultation (just questions about the car) and the people in the service bay were super friendly. The car rolls in after the wash and, voila...my new car experience all over again! The best part: they made me feel like I was buying something special. That this was not an ordinary car or an ordinary dealer relationship. I look forward to continuing this relationship. After only one week, I'm a very happy customer. More
by ryan77
Employees Worked With
January 08, 2014
Unbelievably helpful sales team and low-pressure buying environment! Paul Kolleck is friendly and professional. Super informative test drive/shopping experience and all around pleasant process. Would do it environment! Paul Kolleck is friendly and professional. Super informative test drive/shopping experience and all around pleasant process. Would do it over again... More
by mikehauss
Employees Worked With
