The BMW Store

I purchased a 2011 BMW 328i. We located the car online and went to the BMW Store with the intent of purchasing. This is the 4th car I have purchased from the BMW Store. I am used to getting good service and went to the BMW Store with the intent of purchasing. This is the 4th car I have purchased from the BMW Store. I am used to getting good service so this is a bit of surprise to find myself writing this review. Locating a car was easy and the buying process was very easy as we paid cash. My disappointment is due to the quality of the work that was to be done to the care before I picked up the car. There were scratches that were to be buffed out of the car before I took delivery of the vehicle. The work was only satisfactory upon our taking delivery of the car. The car was to be detailed and cleaned before I took delivery. It appeared to me that the car had not been cleaned or detailed as there were makeup stains on on the steering wheel and other parts of the car. Also, there was a razor blade left on the shifter console when I picked up the car. This had been used to remove the window sticker and left in the car. It was as if the sales person didn't even check the car to see if the work had been done. Also at the time of delivery the sales person informed me at the that the tow hook cover could not be found for this car so he had to order it. It has been two weeks since I picked up my car and I have not received the part. Also, the day after I brought the car home the trunk latch did not work. I had to call and schedule a service call within a week of me picking up the car. The service tech told me this was an issue on these cars and that there was a recall out for this make and model. I would have appreciated the sales person looking up this information and informing me of any pending recalls prior to purchase, considering this was a CERTIFIED PREOWNED vehicle. I was disappointed in the overall process. More

Chris and the BMW team made looking for a new car simple. The customer service is unbeatable. The employees are friendly and accommodating. As for the car, nothing compares to a BMW. It's beautiful, drives g The customer service is unbeatable. The employees are friendly and accommodating. As for the car, nothing compares to a BMW. It's beautiful, drives great and is essentially maintenance free. My family has been buying cars from this dealership for over 10 years and will continue to do so in the future. You will not regret purchasing a car from them. More

After working for several weeks trying to find a car that would fit my needs a gave a call to The BMW Store in Cincinnati and was put in contact with Chris. Chris was very unconventional as he did tell me wh would fit my needs a gave a call to The BMW Store in Cincinnati and was put in contact with Chris. Chris was very unconventional as he did tell me what I should look for but asked me what I needed in a car. After I told him what I was in need of he then asked me what I wanted in a car which until then I wasn't aware that there was a difference. He never seemed pushy and wanted to make sure that I had information and options rather than just picking out a car for me. Well a few days later i walked away with a "new to me" car. I am very thankful for him and he made the process painless and I actually had fun buying the car. More

This is the fourth car I've purchased from the BMW store. Three of them were purchased from Paul. He works with integrity and I have been completely satisfied with my experience with the BMW Store a store. Three of them were purchased from Paul. He works with integrity and I have been completely satisfied with my experience with the BMW Store and Paul. More

I found the car that I was looking for online and I made a trip on a Saturday to look at the car. I found the team easy to work with and the process drama free. They gave me a fair price for my trade and a trip on a Saturday to look at the car. I found the team easy to work with and the process drama free. They gave me a fair price for my trade and after a friendly negotiation I was driving home in a 328i that had been certified by the dealer. My only negative was that the inventory had to be brought to me vs. allowing me to walk and review the cars in one place. I know that they're under some construction/modifications that will eliminate this in the future. All in all a good experience. More

Our sales person, Chris Lykins, was very professional and really took the time to go over all my options. i was new to leasing & he relly helped me understand the process and provided excellent service. really took the time to go over all my options. i was new to leasing & he relly helped me understand the process and provided excellent service. More

Great experience, was in constant communication. Even set aside the items I forgot in my trade in vehicle so I could just stop in and pick the up later aside the items I forgot in my trade in vehicle so I could just stop in and pick the up later More

This was my first time to purchase a BMW car, I got a very nice price. I think Chris is a very nice guy, he answer all of my questions and very friendly. Even I waited my car for 1 month, but I am happy very nice price. I think Chris is a very nice guy, he answer all of my questions and very friendly. Even I waited my car for 1 month, but I am happy that I got a better car in the end. So I would definitely recommend the BMW Store to others. More

I enjoyed my experience. this was my first time to purchase a BMW. Julian and Conor made the process enjoyable and did a good job of "selling" me on the BMW advantages. So far, so good! purchase a BMW. Julian and Conor made the process enjoyable and did a good job of "selling" me on the BMW advantages. So far, so good! More

Usually, I have very little expectations of "Car Sales Associates". All I ever really expect from them is to pass along my purchase offer to someone that can actually make a decision. Today, I can s Sales Associates". All I ever really expect from them is to pass along my purchase offer to someone that can actually make a decision. Today, I can say that Chris Hostetter with The BMW Store in Cincinnati, OH managed to not even meet the most basic expectation required of him by a potential customer. I came across an ad through autotrader.com on Sunday 11/10/13 for a 2011 BMW 328i Xdrive Wagon, 6 speed manual, M package, and Navigation listed for $43,927. As a BMW enthusiast, owner (2012 BMW 535xi, purchased brand new, and 2005 BMW Z4) and someone who has actively looked for this particular model and package combination for many months, the listing price was extremely inflated. Coincidentally, there was another 2011 328i Xdrive wagon for sale at another dealership configured exactly the same at the one available through The BMW Store in Cincinnati. Granted, I preferred the color combination of the vehicle available through The BMW Store in Cincinnati. With everything being equal between the two cars except for exterior and interior color, the vehicle at The BMW Store was priced approximately $8000 more than the like configured vehicle at another location! Any person that has followed this vehicle through ads and message boards knows that a very fair price for such a vehicle is $36K from a dealer. I completed the form through autotrader.com and offered $36K without hesitation, and probably would have settled at $38K). Monday morning, I received what I assume was a canned email reply from him at approximately 9:23am (EST). I called Chris directly at 10:09am (one hour and nine minutes after their advertised opening time, and 46 minutes after receiving his email). I explained who I was and what I wanted. I also indicated that I would be flying out of town in the next couple of hours. He indicated that his "sales manger was not in the office yet". I asked him to present my offer to the sales manager once he arrived and to get back to me as quickly as possible. I emailed him from the airport at approximately 1:13pm EST for a status update. He replied almost immediately that, "we were stuck in a sales meeting all morning. I will speak to him soon." Fair enough. I made my flight, sat on the plane for 2 hours to get to my destination. Upon landing, I checked my email. There was no reply from Chris. I immediately emailed him requesting an update. This was at 3:35pm EST. I proceeded to deplane and get through the terminal, and eventually to the rental car lot. Once I exited the rental car lot, I called him directly. This was at 4:09pm EST. I asked him for an update and he promptly told me that he had not presented my offer to his sales manager (which I find pathetic and extremely unprofessional). He also informed me that "he had been busy with other customers all day" and that "there was someone at the dealership looking at the car and it was in the process of being purchased". He continued by telling me that he didn't think that his sales manager would accept my offer and that if I could just wait 20 minutes, he would take it to his sales manager. I told him to forget about it. So, I ask anyone that bothers to read this, am I wrong in my expectation that when I call the dealership approximately 1 hour after they open and speak with a "Sales Professional" who tells me that he will present my offer to his "Sales Manager" that the task actually get done? That is, completed more quickly than I can leave my house, drive 30 miles to an airport, fly to Los Angeles, deplane and make it to my rental car? Ultimately, Chris Hostetter failed miserably as a BMW Sales Professional. This gentleman had one task to do with regard to our interaction. His responsibility was to present my offer, regardless of his belief that it would not be accepted, to his "Sales Manager" in a timely manner. This did not happen. We will never have any way of knowing if it would have been accepted. For all we know, had my offer been presented, and in a timely manner, it might have been accepted. Having purchased many, many vehicles over the years (not only BMW's), I have to say that my experience with The BMW Store and Chris Hostetter ranks at the very bottom. I have received better customer service from teenagers working at Wendy's in my hometown. I expect more from BMW Sales Associates. So should anyone that spends the kind of money that BMW's cost. Granted, I will never have any interaction with this dealership. This is simply due to the fact that I am not a resident of Cincinnati. Perhaps my experience is a direct result of that fact? Sincerely, Bought the other car at asking price More