The BMW Store

This was my second leased car and first BMW. Chris made the process as easy as possible while helping me balance the price point and features that I was after. He was extremely helpful with pricing out dif the process as easy as possible while helping me balance the price point and features that I was after. He was extremely helpful with pricing out different options and gave great recommendations throughout the whole process. From the first day I walked into the dealership until I received my car, Chris was nothing but attentive and helpful. I didn't spend much time with the other associates but everyone I met was just as friendly. I will definitely be a repeat customer as long as I am in the Cincinnati area as I know I will be well taken care of at the BMW Store. More

I went in to look at CPOs (certified per-owned), but I had very specific ideas about the car and options that I wanted. Unfortunately, there was nothing on the CPO lot that met the criteria I was looking had very specific ideas about the car and options that I wanted. Unfortunately, there was nothing on the CPO lot that met the criteria I was looking for. I was open to the idea of purchasing a new car and Paul worked with me to get exactly what I wanted. I got, what I consider a favorable deal. Paul, along with Rick and Chico ensured that they were able to offer me the options for extended warranty, wheel/tire warranty, etc. at the best possible prices. I was a little sad trading in my 2005 325i, but I absolutely LOVE my new BMW!! Thank you, Paul for helping obtain my dream car! More

I've dealt with dealers in the past that either didn't know their product, don't listen to their customer or both. This was DEFINITELY not why I experienced with Chris at the BMW Store. He was didn't know their product, don't listen to their customer or both. This was DEFINITELY not why I experienced with Chris at the BMW Store. He was courteous, knowledgeable, thoughtful and hyper responsive to every request. I will be sending others o Chris and he BMW Store at every opportunity. More

When faced with a $3000 air conditioning repair on my 2008 BMW 335xi, I elected on the spot to purchase a new vehicle. My service advisor, Tim Gabbard, who has been consistently courteous and helpful ove 2008 BMW 335xi, I elected on the spot to purchase a new vehicle. My service advisor, Tim Gabbard, who has been consistently courteous and helpful over the years, quickly made immediate arrangements for me to meet with Chris Lykins, Sales Agent. I was introduced introduced to Chris, he set about determining my needs and narrowing down a selection of automobiles to consider for purchase. He had his work cut out for him as I wanted to complete the whole process in one day and be done with it. After discussing, colors, option packages, and preferences, Chris escorted me to the lot to see available units that might suit my purchase criteria. At this point, I will mention that The BMW Store was co-incidentally hosting a corporate event in which several customers had enrolled and were present during my sales experience. Needless to say, it was a busy place, but Chris was able to balance working with me as well as seeing to his additional customers and commitments for those who had registered for the event. I test drove a 528i and a 328i and settled on the 328i All Wheel Drive. Chris located a model that suited my requirements and preferences, sparing me the problem of having to wait for a suitable vehicle to be shipped from an alternate location, and we set about next steps - paperwork, financing, etc. and I returned home to retrieve my old title while Chris had the car cleaned and detailed for my acceptance. Returning to THE BMW Store at the end of the day, I got together with Chris and we quickly wrapped up the papers, financing, plate and title transfers without incident. BMW was able to obtain a very reasonable finance rate from the financial institution I had designated as preferred. After closing the sale, and after a very long day, Chris the joined me for an orientation session in my new car. He carefully went over the many options and features, demonstrating tips and techniques for security, navigation, electronic controls, audio, bluetooth and telephone functions. He was willing to sit with me patiently as long as was necessary. Chris was responsive in every way to my questions, concerns and needs. As a demonstration of Chris's further commitment to the sales process and the customer, he arranged to visit my home a couple days later to assist me personally with setting up the garage door remote opening function contained in the vehicle. To wrap up this rather lengthy review, I will close by saying I would recommend the BMW Store, Chris Lykins and Tim Gabbard for their unstinting efforts to assist me in all aspects of my problems and questions and to ensure my satisfaction before leaving the lot with my new vehicle. - Alan Chesnut More

this is the best car buying experience ever. my sales person was very knowledgeable of the BMW X5 that I purchased and took the time to explain everything i needed to know. The sales and finance team mad person was very knowledgeable of the BMW X5 that I purchased and took the time to explain everything i needed to know. The sales and finance team made sure I got the best deal available. They went above and beyond in my opinion and I was in and out in a very short time. Its where I will go for my future auto needs. More

Just purchased my second BMW from Paul and the BMW Store. It was a great experience, Paul made the whole process smooth, fast, and made sure the car was delivered on time. It was a pleasure to do business w It was a great experience, Paul made the whole process smooth, fast, and made sure the car was delivered on time. It was a pleasure to do business with him. More

I had an unusual trade-in need and Paul was excellent in making it work out for me. He understood what I wanted and gave me several choices of new and used cars. I've been happy with The BMW Store in the making it work out for me. He understood what I wanted and gave me several choices of new and used cars. I've been happy with The BMW Store in the past but this was my best experience yet. More

I started my car search in April with a test drive at the BMW Store, and came back for 2 or 3 more test drives. I had considered 2 or 3 other brands/models. But in the end it was Paul's friendliness and pati BMW Store, and came back for 2 or 3 more test drives. I had considered 2 or 3 other brands/models. But in the end it was Paul's friendliness and patience that sold me on this car in July. This could be the first of other BMW's I purchase. It has been a good experience working with Paul. More

Had been looking for the past 4 months for this car, was working w/a dealership in Louisville KY but they didn't follow up w/me. I found the car on line inquired about it and Darrin Penrod called me that Su working w/a dealership in Louisville KY but they didn't follow up w/me. I found the car on line inquired about it and Darrin Penrod called me that Sunday within an our of my inquiry, we set up an appointment for me to check it out; I had no intent to purchase the car that day but Darrin was very persuasive and the car was awesome, so I bought it that day. Mr.. Penrod was very customer oriented, knowledgeable, proud of the company and products he represents. I couldn't be happier with my 2012 550ix and it truly was the easiest car buying experience I have ever had. More

Experience was very pleasant. I called before hand and told John what I was looking for and my price range. When we arrived he had already chosen cars suitable for me. We took a look at them, and shortly told John what I was looking for and my price range. When we arrived he had already chosen cars suitable for me. We took a look at them, and shortly after test drove. After the test drive, we new we found the car. We signed the documents, and picked up our car a few days later. More