The Ford Store San Leandro

Quick Service Quick, friendly service. Even when there was a delay. the service tech searched around for a programmer to take car of the spare key issue. Quick, friendly service. Even when there was a delay. the service tech searched around for a programmer to take car of the spare key issue. More

Honest, straightforward service I went in to turn in my leased vehicle and needed a new car with no money down and at a monthly payment that was no more than my previous lease paymen I went in to turn in my leased vehicle and needed a new car with no money down and at a monthly payment that was no more than my previous lease payment. Sam exceeded my expectations. I have a new lease on a 2018 Ecosport with no money down and my lease payments are less than my previous payments. This is why we keep coming back to Sam and the team at the Ford Store San Leandro. More

Routine Maintenance I dropped in for routine maintenance with no appointment. My service advisor was knowledgeable and answered all my questions concerning my car. The wh I dropped in for routine maintenance with no appointment. My service advisor was knowledgeable and answered all my questions concerning my car. The whole process went smoothly. Everyone was friendly and courteous. More

Professional and Helpful My car was ready earlier than expected so that was good news. It is great to also get a car wash with the service. Great idea to offer a Special tha My car was ready earlier than expected so that was good news. It is great to also get a car wash with the service. Great idea to offer a Special that I took advantage of. More

Very knowable sales agent Jim Hurst Very helpful people at The Ford Store San Leandro, made purchase with just a few delays, am very satisfied with the overall buying experience, especia Very helpful people at The Ford Store San Leandro, made purchase with just a few delays, am very satisfied with the overall buying experience, especially with Jim Hurst who seemed to what me to have what I wanted at a decent price. More

Great Service Everyone was helpful, professional and friendly. Car runs great! I feel safer as I am confident the service team was thorough and addressed any poten Everyone was helpful, professional and friendly. Car runs great! I feel safer as I am confident the service team was thorough and addressed any potential issue More

Great service w/Gus I purchased my car w/ a Sam. I was offered the car for a few hundred dollars over invoice without any haggling ( I've had 7 brand new cars in 10 year I purchased my car w/ a Sam. I was offered the car for a few hundred dollars over invoice without any haggling ( I've had 7 brand new cars in 10 years and car dealerships really likes pricing games, so this was a pleasant surprise for me), so I took the deal. A week or so after the purchase, I had a question regarding automatic door locks and how to modify it .... long story short, I ended up working with Gus. Gus has been excellent: responsive, took ownership, great point person to handle all your needs. I highly recommended Gus and I would definitely buy my next car with the Ford Store because of Gus. More

Terrible Customer Service Once you buy a car (or 2 on the same day) the customer service ends there... If you want to get any help after the sale, this place is completely usel Once you buy a car (or 2 on the same day) the customer service ends there... If you want to get any help after the sale, this place is completely useless. I have called multiple times and emailed 8 time over the last 2 months and I get nothing. Andy, if you are listening.. I just want to cancel my service plan. I sold the car.... the contract says it can be cancelled. So why cant I get you guys to cancel it. would it help if my lawyer called? More

Good experience with service I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the technicians had left for the day. The consultant was professional and personable. My only complaint is that the website allows you to schedule appointments up to about 4:00, but I was told that had I called, I would never have been given an appointment after 11. I suspect the website belongs to Ford, not the dealership, but someone ought to fix that. More

Fast and friendly service It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank you More