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The Highline Group
Lowell, MA
274 Reviews
We are a 29 year family owned and operated business! We offer competitive financing rates and terms for all credit levels and power-train warranties. We are named The Highline Group Motorsports however we have vehicles from 1969 to 2023 priced from $3,000 to over $200,000. We assist people with credit issues as well as people with perfect credit. We service what we sell and stand behind our product. Please come in and experience the way we do business. "Experience the Difference"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 274 reviews
September 02, 2018
Millennial Review -> Read...millennial typing... I'm very disappointed in The Highline Group! Unfortunately we couldn't come to an agreement. I'm coming from a BMW -> Read...millennial typing... I'm very disappointed in The Highline Group! Unfortunately we couldn't come to an agreement. I'm coming from a BMW FAMILY.. I pulled up in a BMW convertible.. explained I have dealt with beamers and was just looking to move up and find a lifetime dealer who is trustworthy. I was looking to buy the 2008 Black 135i Convertible. [Careful; it's still for sale] Well first things first they wouldn't negotiate on the price even though it was over blue book value with a TON of problems. They said they didn't go by Kelly blue book; I tried comparing < - The reason for trying to negotiate the price was because while checking it out and test driving the 135i I have come across several problems. The car haves the following problems.. > 1)The driver side door hinge was making a clicking noise while opening/closing the door.. 2)the headlights turned purple after starting the car and letting it sit for a while (needs new headlights), 3) the driver side heated seat button, convertible buttons, are inoperable sometimes. Was told they may need a new "fuse sensor". 4)The back window on the car haves glue sealed. (view photo below) Looks like the window was damaged which explains "damaged reported" on the carfax. Now, the glue looked in "fair" condition. But I purposely went to HighLine while it was raining to see if rain would come in the car. Unfortunately rain was coming in through the back window. (It barely rained.. quick shower) ((PHOTOS BELOW)) Now.. I argued this to the internet sales manager (Jim, Jimmy, James, all the same person) and was told they would FIX all these problems but wouldn't take any lower for the price other than waiving the DOC fee price. ($400~) NOW... That DOC fee can be waived. I always get it lowered or waive no matter what dealer.. so that's nothing. LIKE LET'S BE REALSTIC HERE.. The car has been sitting on the lot for 30+ days and haves ALL these problems. They're UNWILLING to fix these problems unless YOU buy the car and you'll still be taking a RISK if you buy the car. I was REALLY considering it.. I even asked about the warranty...Ha, what a joke. $5,000 for 2/yr or 20,000miles. -- NOT worth it at all. I had to remind myself, the carfax states the car haves (5 PREVIOUS OWNERS) and they are NOT willing to work on the price. Like, already thats CRAAAZZYYYYY. For a car with a $12,391 price tag, 5 owners for only 84k miles, and with all those problems you're not willing to WORK with me other than to waive a DOC FEE? Now, yes they did offer to fix all those problems. But that's a TERRIBLE first impression on a car that's $12k+ and I would have to BUY the car in order for them to fix it. Like why should you gain my trust? Even if you fix the problems that was the problems I detected with my eyes. Not a mechanic. I want someone professional to look at it. So.. I tried to dig further by asking if i could do a "pre-purchase inspection" due to all these problems to see what else i could find. (I don't have a mechanic.) They said sure, I could take it to BMW.. its only 5-10 mins away.. I was then introduced to the finance manager to talk about "payment plans"-- How unprofessional. They tried to get me to do a credit check to prove I can "afford" the car. So in other words they said i couldn't take the car off the lot until I pretty much buy the car. I declined. That's NOT what a pre-purchase inspection is. I argued they could take the car down and i'll pay for the pre-purchase inspection ($219.99) but they STILL declined. Honestly, one of the WORST dealers I have been too.. Extremely unprofessional, and just wants the sale. They do not care about you. They just want your money and move on. ---THE ONLY THING POSITIVE I HAVE TO SAY IS THE SALES PERSON MATT IS GOOD. I COULD CONNECT TO HIM BUT OVERALL BAD, BAD,BAD, BAD VIBES ALL AROUND EVERYONE ELSE AND THE OVERALL BUSINESS. Now, I'm a millennial. You've just lost a possible life-time customer. Congrats Highline! More
by JamaihL
August 31, 2018
James the liar James told us he had the truck for us! Even though we were coming from an hour and a half away, well when he greeted us and told us the truck was “as James told us he had the truck for us! Even though we were coming from an hour and a half away, well when he greeted us and told us the truck was “as is” we knew we had been suckered!! The so called truck was a total mess! Rusted and filthy. Thank you for NOTHING More
by Steve19
Employees Worked With
August 30, 2018
ABSOLUTLY HIGHLY IMPRESSED I have been in the search for a new vehicle for some time before I landed on The Highline Motor Group in Lowell. First impression walking through the I have been in the search for a new vehicle for some time before I landed on The Highline Motor Group in Lowell. First impression walking through the door was very good. The sales staff was not jumping right in your face looking to make a purchase. I started off by looking on their website to find the vehicle I was interested in. The representative was not pushy and or to forward but more concerned in my needs and wants. Which again made a very good impression on me. When it came time to sign for the paperwork I sincerely offer my upmost gratitude to Zach. Beyond helpful and very straight forward. He always kept me in the loop and aware of the progression of the sale including the bank process. After signing for my new Ram 1500. The dealership only took 4 days to process the paperwork and I was able to come pick my new vehicle up. With everything this dealership did for me and made the process very EASY, I will for sure inform my family and friends to the Highline Motor Group in Lowell and the BEYOND EXECELLENT staff. Also I was not asked to leave a review. I offered and asked for a link to offer my sincere words to show how amazing this dealership was. More
by Dez21
Employees Worked With
Chad Williams, Ray Sousa, Zaharias Papadakis
August 17, 2018
Great experience! Had a great experience at The Highline Group! Ray really sold me on this Mini Cooper, and they repaired a gouge on the back bumper at no cost. They de Had a great experience at The Highline Group! Ray really sold me on this Mini Cooper, and they repaired a gouge on the back bumper at no cost. They deal with the registration and inspection right there, so all you have to do is pick your car up and go when it’s ready! Will definitely recommend to friends looking for cars. More
by jenxing
August 09, 2018
Great experience Whole experience was awesome! No pressure, clear explanations. Family owned and operated business and it is obvious! I would recommend this dealershi Whole experience was awesome! No pressure, clear explanations. Family owned and operated business and it is obvious! I would recommend this dealership to family and friends More
by beachbummer001
August 03, 2018
Quick and painless I hate buying cars. Most salesmen are scumbags. Most dealerships will cost you a whole day when you buy. This place is different. James was honest and I hate buying cars. Most salesmen are scumbags. Most dealerships will cost you a whole day when you buy. This place is different. James was honest and listened to my questions. Zack and Woody were very fast but precise with the financing. I was in and out in 2 hours. I recommend Highline to anyone looking to buy a nice car without the BS. More
by Goodfellas
August 02, 2018
Audi A5 Great experience, no pressure, no hidden agendas...delivered as promised!! I would recommend and will do business with them in the future...worth t Great experience, no pressure, no hidden agendas...delivered as promised!! I would recommend and will do business with them in the future...worth the drive from the South Shore More
by Hogie
July 27, 2018
Family Feel. Perfect Price Point! I loved going to Highline for my new fusion. Everyone there is super friendly and make you feel right at home. I’ll be going there for every new car a I loved going to Highline for my new fusion. Everyone there is super friendly and make you feel right at home. I’ll be going there for every new car and service moving forward! Thanks Highline! More
by PeekingsMom17
Employees Worked With
Matt Nigrelli, Zaharias Papadakis
July 22, 2018
Outstanding excellent service !!!!! Highly recommend them ! The Highline Group went the extra mile regarding several items in order to ensure that every detail of the car was well cared for to provide us with t The Highline Group went the extra mile regarding several items in order to ensure that every detail of the car was well cared for to provide us with the best possible product. We were most impressed by their commitment and eagerness to satisfy us. I can’t say enough about them. You won’t be disappointed ! Thank you , Michael and Patty More
by MRM / PDM
Employees Worked With
Other Employees :
Chad Williams, Greg Dudevoir
July 21, 2018
Professionalism with a personal touch. From the moment I picked up the phone to inquire about the availability of the Nissan, Jim was very helpful in telling me all about the car and settin From the moment I picked up the phone to inquire about the availability of the Nissan, Jim was very helpful in telling me all about the car and setting up an appointment to swing by the dealership. Zac in finance is an invaluable asset to The Highline Group. His knowledge about the entire financing process is incredible and he does it with utmost patience. Really appreciate everything the team did to get me on the road. The detail too. Thank you. More
by Isaac
