-> Read...millennial typing...
I'm very disappointed in The Highline Group!
Unfortunately we couldn't come to an agreement.
I'm coming from a BMW FAMILY.. I pulled up in a BMW convertible.. explained I have dealt with beamers and was just looking to move up and find a lifetime dealer who is trustworthy.
I was looking to buy the 2008 Black 135i Convertible.
[Careful; it's still for sale]
Well first things first they wouldn't negotiate on the price even though it was over blue book value with a TON of problems.
They said they didn't go by Kelly blue book; I tried comparing < -
The reason for trying to negotiate the price was because while checking it out and test driving the 135i I have come across several problems.
The car haves the following problems..
> 1)The driver side door hinge was making a clicking noise while opening/closing the door..
2)the headlights turned purple after starting the car and letting it sit for a while (needs new headlights),
3) the driver side heated seat button, convertible buttons, are inoperable sometimes. Was told they may need a new "fuse sensor".
4)The back window on the car haves glue sealed. (view photo below) Looks like the window was damaged which explains "damaged reported" on the carfax.
Now, the glue looked in "fair" condition. But I purposely went to HighLine while it was raining to see if rain would come in the car. Unfortunately rain was coming in through the back window. (It barely rained.. quick shower)
Now.. I argued this to the internet sales manager (Jim, Jimmy, James, all the same person) and was told they would FIX all these problems but wouldn't take any lower for the price other than waiving the DOC fee price. ($400~)
NOW... That DOC fee can be waived. I always get it lowered or waive no matter what dealer.. so that's nothing. LIKE LET'S BE REALSTIC HERE..
The car has been sitting on the lot for 30+ days and haves ALL these problems. They're UNWILLING to fix these problems unless YOU buy the car and you'll still be taking a RISK if you buy the car.
I was REALLY considering it.. I even asked about the warranty...Ha, what a joke. $5,000 for 2/yr or 20,000miles. -- NOT worth it at all.
I had to remind myself, the carfax states the car haves (5 PREVIOUS OWNERS) and they are NOT willing to work on the price.
Like, already thats CRAAAZZYYYYY. For a car with a $12,391 price tag, 5 owners for only 84k miles, and with all those problems you're not willing to WORK with me other than to waive a DOC FEE?
Now, yes they did offer to fix all those problems. But that's a TERRIBLE first impression on a car that's $12k+ and I would have to BUY the car in order for them to fix it.
Like why should you gain my trust? Even if you fix the problems that was the problems I detected with my eyes. Not a mechanic. I want someone professional to look at it.
So.. I tried to dig further by asking if i could do a "pre-purchase inspection" due to all these problems to see what else i could find.
(I don't have a mechanic.)
They said sure, I could take it to BMW.. its only 5-10 mins away..
I was then introduced to the finance manager to talk about "payment plans"--
How unprofessional. They tried to get me to do a credit check to prove I can "afford" the car. So in other words they said i couldn't take the car off the lot until I pretty much buy the car. I declined. That's NOT what a pre-purchase inspection is. I argued they could take the car down and i'll pay for the pre-purchase inspection ($219.99) but they STILL declined.
Honestly, one of the WORST dealers I have been too.. Extremely unprofessional, and just wants the sale. They do not care about you. They just want your money and move on.
---THE ONLY THING POSITIVE I HAVE TO SAY IS THE SALES PERSON MATT IS GOOD. I COULD CONNECT TO HIM BUT OVERALL BAD, BAD,BAD, BAD VIBES ALL AROUND EVERYONE ELSE AND THE OVERALL BUSINESS.
Now, I'm a millennial. You've just lost a possible life-time customer.