Thomas Chrysler Dodge Jeep Ram of Highland

Jeep Cherokee Great service provided by Nick and Ashlie. Both were knowledgeable of the vehicles and took time to explain differences in vehicle types i.e. Latitud Great service provided by Nick and Ashlie. Both were knowledgeable of the vehicles and took time to explain differences in vehicle types i.e. Latitude, Latitude Plus, Limited More

Sales Jason Smith was great! Followed up after my first visit and kept in touch! Called after I came back and purchased my Dodge Ram 1500. Over all very Jason Smith was great! Followed up after my first visit and kept in touch! Called after I came back and purchased my Dodge Ram 1500. Over all very happy with Thomas Dodge. The only thing I didn't like and was very unhappy about is being forced to take and pay for paint and fabric protection. Very bad business practice!!! More

Quick and convenient Jason was a great guy to work with. The whole staff was also easy going and made the purchase easy going. I would recommend them if you are looking to Jason was a great guy to work with. The whole staff was also easy going and made the purchase easy going. I would recommend them if you are looking to buy. More

Awesome dealership! There’s one reason I keep coming back and purchasing from Thomas Dodge and that’s because I feel I am treated with fairness and respect! Thomas Dodge There’s one reason I keep coming back and purchasing from Thomas Dodge and that’s because I feel I am treated with fairness and respect! Thomas Dodge is fabulous to work with and will help you get a terrific deal. I appreciate everything they did on my recent purchase. I couldn’t be happier. More

You suck! I made an appointment wed thru your call center BECUZ your website was not working. I tried 3 different devices so i know it was not my side. BRIAN I made an appointment wed thru your call center BECUZ your website was not working. I tried 3 different devices so i know it was not my side. BRIAN at your call center gave me a 3:40 or 3:45 appt. because i said i needed a late appt as i was taking my mom to doctor. Mind you i got there at 3:40 and no later. The 2 boys in the garage say do you have an appt? I say yes. Go to talk to BRIAN in office. NO YOU DO NOT HAVE AN APPT. DID NOT ASK ME MY NAME. Only to say we close at 4. I say do you think thAt i just made this up? Your call center made the appt. THE MAN DIDNT OFFER ANY EMPATHY OR APOLOGIES. Took me an hour in traffic to get there from Whiting. I bot my jeep from you people in 2012. Paid cash. I was bringing it for oil changes because i had the powertrain warranty. I WILL NEVER COME BACK, NEVER PURCHASE A VEHICLE, AND MAKE SURE I TELL EVERYONE I KNOW YOU SUCK! Regards, Jackie Jancek Ps. Your staff needs to learn their manners and how to treat customers!! More

Joe Heisler is a true asset to Thomas Dodge This is the second new vehicle I have purchased from Thomas Dodge and the experience was as before, TERRIFIC. Actually this time it was better becaus This is the second new vehicle I have purchased from Thomas Dodge and the experience was as before, TERRIFIC. Actually this time it was better because of our sales consultant Joe Heisler. He has terrific work ethics, a pleasant personality and an excellent trait of communicating with the customer during and after the purchase process. In addition to this, the price was good (Better than Bosak Dodge) arrived to quickly and painlessly and the signing of paperwork was quick and smooth. Thanks for a pleasant buying process. Joe Heisler for president. ;-) More

Kelly was phenomenal. Had to go and get a headlight replaced and I ended up having the wrong part. Kelly was able to squeeze me back in the same day even though it was a ve Had to go and get a headlight replaced and I ended up having the wrong part. Kelly was able to squeeze me back in the same day even though it was a very busy day. After realizing it wasn't the headlight but something else they were able to fix it promptly with no extra charge. Kelly came out and checked on me and updated me multiple times to make sure everything was ok. Absolutely professional and definitely would recommend their service department to anyone. More

Bad Aftersale Service The purchase went okay, but they didn’t even send in my financing paperwork to the bank. I had to contact them almost a month later to see why I haven The purchase went okay, but they didn’t even send in my financing paperwork to the bank. I had to contact them almost a month later to see why I haven’t even gotten any communication from the financing bank. It was so delayed, they had to pay my car note! Secondly nobody even communicated with me how to get my plates, I had to call them once my temp expired. Sloppy service More

Kelli should get a raise. Quick. Efficient. Thorough. Courteous. Friendly. Sincere. I came in with an attitude because My vehicle faile4d an emissions test and was pretty sh Quick. Efficient. Thorough. Courteous. Friendly. Sincere. I came in with an attitude because My vehicle faile4d an emissions test and was pretty short-tempered with Kelli. She was understanding and polite and got an appointment for me that was the most convenient. I brought it in and she whizzed it through like a champ and gave me a really nice experience. More

Service appointment I will never go back to Thomas Dodge after scheduling an appointment for a Tuesday morning, dropped my vehicle off Monday after work to be looked at f I will never go back to Thomas Dodge after scheduling an appointment for a Tuesday morning, dropped my vehicle off Monday after work to be looked at first thing Tuesday. I received a call Tuesday at 5pm saying that my truck hasn’t been in to be looked at yet because “I wasn’t on the appointment schedule” one would think to double check that the day I drop my truck off, not after it has sat there an entire day. I understand mistakes happen, but all of Wednesday goes on so I call around 3pm to check the status of my truck. I was told again it still hasn’t gotten in to be looked at. I’ve been paying for a rental since Monday evening and now we’re going into Thursday Fourth of July when the service department is closed. I went and picked my truck up and told them forget about my “appointment”. Service department handled their mistake very poorly. I will not be back. More