Thomas Chrysler Dodge Jeep Ram of Highland

Amazing staff, fast service, and thorough inspection The service department goes above and beyond. They are always thorough and inform me of all service details. The service was quick and I was satisfied The service department goes above and beyond. They are always thorough and inform me of all service details. The service was quick and I was satisfied with everything. More

Used Car purchase I was in the market for a used vehicle that was in good shape with low miles. After going to several dealerships and getting the usual run around, I I was in the market for a used vehicle that was in good shape with low miles. After going to several dealerships and getting the usual run around, I contacted Jake and Thomas Dodge. He immediately cut through the red tape, and sent me several additional pictures of the car I was interested in. When I went in to finalize the purchase, I was still a bit leary, because so many dealerships try to add on extra fees when you get in the store. This wasn’t the case, and I was out the door in roughly 1 hour with the exact price that we discussed previously. Tim, the finance manager, was also very professional, and was not pushy in the least. Thank you for a pleasant purchase, and I would definitely do business with this dealership again. Mike More

Kelly Henderson Without my service writer I would be lost and treated badly with her they seem to always find the problem and fix it to my satisfaction Without my service writer I would be lost and treated badly with her they seem to always find the problem and fix it to my satisfaction More

Great Closer Ashley and Jake had great teamwork. Jake had a scheduled appointment with another customer but handed me over to Ashley without skipping a beat. Ash Ashley and Jake had great teamwork. Jake had a scheduled appointment with another customer but handed me over to Ashley without skipping a beat. Ashley made my experience enjoyable. Everything from reviewing paperwork, going over the equipment of my new purchase, tour of facility and getting me out the door driving my purchased vehicle! I love it! Best experience in purchasing a vehicle I ever had in my 57yrs. Thanks to all the staff and dealer teamwork! More

Great Dealership to work with Ashley Whitmire was incredibly knowledgeable and personable with the whole product line at Thomas Dodge. She was professional and eager to meet or be Ashley Whitmire was incredibly knowledgeable and personable with the whole product line at Thomas Dodge. She was professional and eager to meet or beat my expectations, I would highly recommend dealing with Ashley when coming into the dealership. She made my whole experience that much better!!! More

Lack of notch maintenance. Auto was left in off road mode. Auto not washed. Safety lug nuts not torqued. It is apparent that no one of authority is checking the quality of se Auto was left in off road mode. Auto not washed. Safety lug nuts not torqued. It is apparent that no one of authority is checking the quality of service before delivering vehicle to owner. More

Kelly was amazing Just wanted to state that Kelly and Brian are great assets to your location. Kelly is always so well mannered and takes the time to explain and make Just wanted to state that Kelly and Brian are great assets to your location. Kelly is always so well mannered and takes the time to explain and make the customer feel welcomed and not like your issues are a bother. I have seen her deal with other issues and alwAys holds her composure and professionalism in instances where other associates might have lost it. She explained the prices to me accurately ahead of time, and knew them off the top of her head, and she apologized for the constant issue I’ve had of attempting to schedule online 4 times now with no success while taking in my vehicle without hesitation. Have had quite a few bad experiences with your dealership but with Kelly’s assistance and great positive attitude they leave me feeling better each time. she is a prime example of what a CUSTOMER SERVICE rep should be, something which is very hard to find in today’s society. I recently had my first experience with Brian for the and he also understood my frustration and was willing to help immediately. These two reps are keeping the place together while you are trying to improve the service department which I have had multiple issues with in the past, along with a few other friends and associates that I know. I hope they are much appreciated by management. More

Brand New Truck!! Let’s just say I drove almost two hours north of home just to buy my truck here!! I have been loyal to one dealership for over 10 years and many vehic Let’s just say I drove almost two hours north of home just to buy my truck here!! I have been loyal to one dealership for over 10 years and many vehicles...not anymore! More

Awesome Thank you Kelli H. your the best and always take care of me. I ou always find time to squeeze me in when your busy. Thank you again. Thank you Kelli H. your the best and always take care of me. I ou always find time to squeeze me in when your busy. Thank you again. More

If it wasn't for my warranty. Sales people are great but service ones are awful. If it wasn't for my warranty. I'll take my service work some place else. From reservationist, that Sales people are great but service ones are awful. If it wasn't for my warranty. I'll take my service work some place else. From reservationist, that can't answer simple questions and transfering your call to a dial tone. So, what can you do? Probably nothing. You can't have your cake and eat it too. More