Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Breathe of fresh air I live in the south suburbs of Chicago and just minutes away from another dealership. I drive right past that dealership to Thomas Dodge and Jeep bec I live in the south suburbs of Chicago and just minutes away from another dealership. I drive right past that dealership to Thomas Dodge and Jeep because the service is do much better. Not only do they have good customer service, but they take good care of my Jeep and work as quickly as they can. More

Quality Service Never had any issues taking my van there for service, they do the work in a timely fashion so your in and out to get on with the rest of your day Never had any issues taking my van there for service, they do the work in a timely fashion so your in and out to get on with the rest of your day More

Ultimately fixed my car, but at great cost Had a problem with the battery holding a charge. Original diagnosis had something to do with the computer. Spent a lot of money replacing it and havin Had a problem with the battery holding a charge. Original diagnosis had something to do with the computer. Spent a lot of money replacing it and having it installed. Battery still didn't hold a charge. Brought it back and found out it had to do with a bad cable and an entire assembly needed to be replaced. Entire cost ended up around $2,500 which could have been much less if original diagnosis was more accurate. Nice people, pretty knowledgeable and they gave me a nice loaner the second time I brought it in. But bummed out about the cost. More

Felt rushed Came in for schedule appointment and from the second I got out of my van I felt like I was rushed out of there. I have been getting my service there s Came in for schedule appointment and from the second I got out of my van I felt like I was rushed out of there. I have been getting my service there since 2015. They usually go over all requirements of what is needed. This did not happen and he just said go have a seat we will come get you. Then he came out handed me my keys and the bill and told me to go to the cashier window as he scurried out with his jacket in hand. I actually need to come back because my sticker on the windshield was written wrong as well said to come back at 72,000 when I only have 56,000 plus. Very disappointed in the service this appointment. I have always given great reviews from past appointments. More

Very good service Jamie service writer is great and friendly also Jacob Rozdilsky good salesmen. My daughter in law loves the 2014 Dodge Grand Caravan. She hopes it wil Jamie service writer is great and friendly also Jacob Rozdilsky good salesmen. My daughter in law loves the 2014 Dodge Grand Caravan. She hopes it will give her long service and not a lot of issues I would recommend your dealership in the furture. More

Thomas dodge maintenance is a joke They might get mad , and try to sabotage my truck for making this review, but I’m sure I’m not the only person, even the sales representative have tol They might get mad , and try to sabotage my truck for making this review, but I’m sure I’m not the only person, even the sales representative have told me costumers always have problems with service there and never want to buy or take their vehicle there again More

Service Great service. Thanks to Kelli Henderson for her help. Kelli is very helpful and always a pleasure to work with her. Fast and great service. Great service. Thanks to Kelli Henderson for her help. Kelli is very helpful and always a pleasure to work with her. Fast and great service. More

The people are great service not so much. For the past years that I have owned my truck I have followed the rules for my forever warranty. I call to make a simple oil change appointment and i For the past years that I have owned my truck I have followed the rules for my forever warranty. I call to make a simple oil change appointment and it takes 90 minutes to 2 hours for just an oil change. To me this is unacceptable. If I was just a drive in I would understand. Then I hear that it takes so long cause the mechanics are busy with other vehicles. Why do you not have people dedicated to just rolling out oil changes. Please understand that the people are great, kind and not rude. But I live 45 minutes and it takes up a good chunk of the day just to get an oil change. Below it is making me pick people I dealt with, I am just picking random people cause I have no idea who I was dealing with. The people were polite and awesome. More

Well worth my time. Faye was persistent but not pushy. She asked me questions about what I have wanted and put it in play. This was the second time being with Faye. The Faye was persistent but not pushy. She asked me questions about what I have wanted and put it in play. This was the second time being with Faye. The first time we met I brought my car in to be traded in but was not impressed with the price. The second time I met Faye, I was bringing my car in for rotors and brakes. Again she asked me what I wanted, proceeded to the Lot and found a jeep that she thought I would like. I did like the jeep she brought me a 2019 jeep Cherokee. I Enjoyed my experience with Faye and left her saying “all I wanted were rotors and brakes “ More

Regular Maintenance The service department seems to be an efficient, polite and professional team. Paul was very patience and informative and went the extra mile to mak The service department seems to be an efficient, polite and professional team. Paul was very patience and informative and went the extra mile to make sure the timing fit my schedule. More