Tim Dahle Nissan Southtowne

Broken Promises When I bought my New Nissan Frontier from Tim Dahle Nissan in South Jordan I also purchased an extended warranty. I was promised by Dale Williams in When I bought my New Nissan Frontier from Tim Dahle Nissan in South Jordan I also purchased an extended warranty. I was promised by Dale Williams in the Finance department that if I decided I didn't want it, he would refund it. I was also charged $499.00 for warranty replacement of a key Fob. Once I was given my new keys I realized that my truck didn't even have a key fob because it did not have electronic door locks and such. So I also asked for this charge to be refunded. I filled out paperwork and was assured it would be credited back within 4-6 weeks. Why they held my money that long astounds me. But I Waited. After several calls, un-returned messages and finally a visit to Dale onsite, I Was again promised the refund would arrive into my loan account within 6-8 weeks now from when we did the paperwork. It has now been 10 1/2 weeks with no funds returned. And again I can't reach Dale or his boss to get any reasons or refund. Very unimpressed and unhappy with their broken promises and failure to return what is my money. More

Worst customer service ever!! Buy a certified used car and a lot of issues. They don’t care about anything. Poor customer service, keep calling and travel to the dealer and I don’t get an answer. and a lot of issues. They don’t care about anything. Poor customer service, keep calling and travel to the dealer and I don’t get an answer. More

Absolute crooks. They sold my son a used car that had issues less than a month later. Then they broke it when fixing it and refuse to cover it. This has been confirmed by an actual reputable mechanic. No issues less than a month later. Then they broke it when fixing it and refuse to cover it. This has been confirmed by an actual reputable mechanic. Nobody I know will ever buy a vehicle from them. More

Very dishonest dealer, sorry I ever did business with them. Bought a pre owned truck from them that was an absolute mess and they wouldn’t clean it properly, drove 325 miles to get the truck, gave them 4 them. Bought a pre owned truck from them that was an absolute mess and they wouldn’t clean it properly, drove 325 miles to get the truck, gave them 4 days notice I was coming and they couldn’t have it ready! More

Dishonest dealer Trying to get a used 2016 Scion IA. The sales person Bryan was friendly and everything. Showed us the car and it wouldn't start, so he jumped it and I Trying to get a used 2016 Scion IA. The sales person Bryan was friendly and everything. Showed us the car and it wouldn't start, so he jumped it and I was able to take it for a test drive. He had me drive the car back into the shop and had it looked at. Turns out the alternator was bad so they promised to send it back to Toyota and had it replaced, and we looked at the number first. I have excellent credit but I was told that the estimate we are looking at for a $10800 car with $3000 down is about $260-310 for 60 months, that adds up to about $18600 with the down (almost doubled the car price $10800). Not to mention the whole thing (diagnosis of the vehicle ) took 4 whole hours. I did not go back and took my business elsewhere and got my new car the same day. Beware with the number they gave you. Make sure you calculate the number yourself. Or just shop elsewhere. More

Worst car dealership experience we’ve ever had! Ben never told us anything he was doing. He ran our credit without even telling us he was doing it. i told him I wanted a 4WD SUV and he basically tol Ben never told us anything he was doing. He ran our credit without even telling us he was doing it. i told him I wanted a 4WD SUV and he basically told me it doesn’t matter AWD is the same thing. I told him what I wanted my monthly payment to be and he said well then you just need to get a $5000 car then. The whole experience was a joke!! More

Dedicated Customer Service & Competitive Pricing As a team this dealership is very committed to customer service. Initiated my purchase via phone since I live 520 miles away. A minor communications As a team this dealership is very committed to customer service. Initiated my purchase via phone since I live 520 miles away. A minor communications hiccup occurred initially, but their dedicated staff quickly resolved the inglorious rookie start, and my purchase was secured 15 minutes later. Flew in the next day, finalized my purchase in less than an hour, and drove it home. I initially cast a nationwide search for my desired vehicle, but narrowed the search to a 750 mile limit --- thru my search I discovered Tim Dahle Nissan is very price competitive on the national stage. More

Another dishonest dealership We bought to the hackles 2 and a 1/2 week ago. After we had settled on everything I asked for one favor if they would throw in tinted windows. I was We bought to the hackles 2 and a 1/2 week ago. After we had settled on everything I asked for one favor if they would throw in tinted windows. I was told by the salesman no problem he would get a done even if it had to come out of his pocket. After 4 days and confirming 3 times 2 text and a phone call we were told it was done. When we showed up only the tires had been done. I had to get mad to get anywhere with them. 1 of the main managers heard me and came and helped us. They got us a loaner and said it would be done in a couple of days. 2 weeks later we got a call telling us it was ready again. Well guess what they only did a couple of the things we negotiated. Now they are telling me another manager said they couldn't do anything because we got a good deal. This is the 4th car I've bought from them over the years and all 4 times I've had problems with them. Everyone needs to remember no matter how nice they seem they are car salesmen! It's my fault for going back again. The positive thing I can say is Ernie the manager that heard me getting mad tried to help. I'll never go back to this dealership agin. More

Beware!!! I have never been given the run around like this place has done. Bought a NVP 4x4 conversation because I liked the fact it was all Nissan and they did I have never been given the run around like this place has done. Bought a NVP 4x4 conversation because I liked the fact it was all Nissan and they didn't cut a hole in the floorboards for the transfer case selector. I live 13 hours away and didn't have the time to drive or fly out to visit the dealer. Called a salesman that was very friendly on the phone. Told him what I was looking for and I wanted one already set up if they had one. Was told they had 3, 2 white and one black. I had him price me a white one and gave them my trade in info. The price was right so I gave them some money to, I thought hold one of the white ones. They sent me paperwork to sign and it all looked good. Fast forward a few days and I call to see about a delivery date. Mind you I paid to have it shipped to me and pickup my trade in. I'm told it just has to be checked over in the shop and it will be ready to go. The next day he tells me it's on the lift getting the 4x4 put in. I thought I purchased the one already done and questioned what I had signed papers on. They knew when I signed papers I wasn't getting the van I thought I was but didn't bother to inform me of that. I'm pretty easy going if you are honest with me. Forward a few more days and we are preparing to leave on vacation. The evening before we leave I get a call saying that it shipped that morning and would be at my house before we left. Let's just say it wasn't. It actually shipped that evening and there was no way it was going to make it. We left without it on a Friday. The transport company dropped it off the next day and the person I had sign for it sent me pics. The ones I had been sent pictures of had aftermarket wheels and tires and was the one I originally thought I was buying. Mine has factory rims with highway tires on a 4x4!!!!!!! They also told me the mileage on the van when it came off the trailer was 1726, the odometer statement I signed said 71!!!!! Where did the extra miles come from? After many phone calls and a ruined vacation for me I was told I had said I would do wheels and tires on my own, the only thing I said I would do on my own was trailer brake controller. My girlfriend left a bad review on their FB page and when the dealer found out they told me they could no longer talk to me till the review came down. She took it down and I still can't get a return phone call or text. I looked on FB after I found the review my GF left and it was full of negative reviews. As of this review they have removed that feature from their page. Hey guys just be upfront and honest with your customers and it goes a long ways. I'm sure when they see this review they will also want me to take it down in order to work something out. I offered to buy the tires locally if they sent me the rims I thought I was getting but no call back and it's been right at a week with no response from them. I even called today 8-13-19 because I still have my trade in sitting here and the forecast is for very high wind and large hail. I was checking to see if they wanted me to put it inside somewhere so it didn't get beat up and sand blasted but never received a call back from the salesman or manager after leaving voicemails with both. Be careful when dealing with this place. On a side note: I am very happy with the work the service department did and the van rides great and has lots of power. It’s also very comfortable to drive and the kids love the room. More

Very Pleasant Experience I was very skeptical at first just because buying a car can go very bad or sometimes pretty good. This was a very good experience. The salesman they c I was very skeptical at first just because buying a car can go very bad or sometimes pretty good. This was a very good experience. The salesman they call "Jonski" was incredible from start to finish. He made me feel important and also was very honest and hard working thru the whole process. Thank You again Jonski and I will be back for sure nest time. More