Tim Dahle Nissan Southtowne - Service Center

I purchased a Nissan NV 12 passenger van about a year and a half ago. It's been a good van, but we recently had an issue with the aftermarket 4x4 (turns out it was a completely owner-operated issue). They go a half ago. It's been a good van, but we recently had an issue with the aftermarket 4x4 (turns out it was a completely owner-operated issue). They got me in ASAP and diagnosed and serviced immediately. They informed me it would cost approximately $1300 to repair (outside of warranty), but could be done that day. I approved the repairs and they helped get me to a couple of appointments in Draper and Lehi (I live outside of the area and they're contracted Lyft drivers were all very nice, too). When I returned to pick up the vehicle, they detailed how they were able to correct the problem without reinstalling a new computer. That attention to detail saved me almost $800. That really helped my family out and Mark (in repairs) and Travis Murdock (in marketing) were excellent to work with. Thank you! These are great guys!! More

This review is for the service department As I write this review, I am still waiting for the service advisor to call me back regarding an updated estimate/status of my car. It has been a whole day after the review, I am still waiting for the service advisor to call me back regarding an updated estimate/status of my car. It has been a whole day after the initial estimate, a total of 2 days and the car is still in just 'check in' status. No delivery date in sight for a leaking power steering, which by the way was supposed to have been fixed by them some months ago (like 3 months). I'll try to recover my car tomorrow and take it somewhere else. Previous interactions had been ok, but this time I find the lack of communication/call backs unacceptable More

Have asked 3 different times for Tim Dahle to replace a sensor on the front end of my car and they keep telling me they wont replace it, it just needs to be realigned, xxxxxxxxx, they havent fixed it , it sensor on the front end of my car and they keep telling me they wont replace it, it just needs to be realigned, xxxxxxxxx, they havent fixed it , it keeps going off. Will never buy nor go to them again. Horrible service. More

Let me tell you about my experience with Tim Dahle Nissan Southtowne - We purchased a used but close to new Nissan Rogue April 2020, it was a trade in and they didn't put it through emmisions or inspection t Southtowne - We purchased a used but close to new Nissan Rogue April 2020, it was a trade in and they didn't put it through emmisions or inspection to get the vehicle licensed and registered so I took it back in August when they finally realized what needed to be done, while there I had an oil change done as well and they scratched the rear 1/4 panel so they said they would fix it, and it came back with the color not correct and it stands out to me and others. They have told me several times they would make an appointment and have it fixed. I went into the service department and was promised it would be taken care of and they would contact me once the appointment was set. Still to this day it hasn't been taken care of. I had to have them put in a new battery 6 months ago and now having issues with the vehicle starting, I CAN'T get ahold of anyone to assist me since it comes with the Lifetime Warranty (not worth it if they won't answer their phone or return VM). Then I get a phone call from the sales department wanting to know if they can help. I am at this point furious and frustrated with the whole situation. More

I've had the best experience in the Service Department for many years now. I purchased my Nissan Altima from Tim Dahle Nissan Southtowne in 2015. They've taken care of my car ever since. I have the BES for many years now. I purchased my Nissan Altima from Tim Dahle Nissan Southtowne in 2015. They've taken care of my car ever since. I have the BEST Service Representative, Travis Leonard, who has been advising me regarding service for my car for many years now. I TRUST Travis and I know that now days its hard to find a super great service man with that knows your car. Travis is amazing. Thank you, Travis!! More

It would be difficult to give this service department high marks. Two years ago (pre-Covid) work was performed and I personally had to fix hoses not tightened (the power steering pump was replaced) and i high marks. Two years ago (pre-Covid) work was performed and I personally had to fix hoses not tightened (the power steering pump was replaced) and it leaked fluid all over my garage. And I did mention it to the service department but to no avail. Fast forwarding, their were some major repairs (gaskets dried out) to a 21 year old Xterra that I only use it to get up and down Little Cottonwood Canyon in the winter (the truck only has 90K miles after 21 years). The communication was fair on when the actual finish time would occur. Time Dahle Robot Texting and not really giving me direct communication (or the ability to text back) is just plain silly in my humble opinion. Moreover, trying to get service on the phone took an Act of Congress! Lastly, I finally picked up the truck. Mechanically, the gentleman worked hard on it and did a decent job. However, 1/2 mile into my drive home going East on 106S without the heater working it dawned on me that the radiator was drained and not refilled. It was a very cold day too! The Xterra overheated quickly but I pulled over immediately not a mile from South Jordan on 10600S and 1300E. Freezing in my truck and waiting for service to bring 2-3 gallons of anti-freeze, I finally made a decision to walk to the 7-11 service station and buy 2 gallons of Peak Anti-Freeze. It took the two gallons, and I was off and running! Service did call me about 10 minutes later to ask were I was as they were looking for me. I would have froze solid in those 10 minutes without heat at that point. In sum, I asked for a $40 credit to my VISA which has yet to come. I don't think it ever will as I was placated on the phone or they were just too busy. I will not be back to Tim Dahle Nissan Southtowne anytime soon and I do not expect to hear from these guys as I sporadically take my truck there over the years. I doubt they take these reviews seriously as I wrote back yesterday on the 'Bot" that I was unhappy with the whole ordeal. More

Jeffrey Rodriguez was so kind and nice with helping me Jeffrey Rodriguez was so kind and nice with helping me with my issues. He has great memory, he remember me as soon I told me who I am and what car I Jeffrey Rodriguez was so kind and nice with helping me with my issues. He has great memory, he remember me as soon I told me who I am and what car I bought from him, legit! Highly recommend him More

Since I purchased the vehicle in late 2019, I have yet to be satisfied with anything pertaining to this dealership. Seriously, I could fry an egg on my head after each visit for service. I have know idea how be satisfied with anything pertaining to this dealership. Seriously, I could fry an egg on my head after each visit for service. I have know idea how they are still in business More

I question the competence of the mechanics. My first Nissan was in the shop 2 summers ago. I spent $4,000 on a car that wasn't worth that and then a week later I took the car back because it was leakin Nissan was in the shop 2 summers ago. I spent $4,000 on a car that wasn't worth that and then a week later I took the car back because it was leaking fluid. They had done something wrong and they owned up to it. They fixed the problem no charge but it was a hassle. Now my second Nissan has been in the shop 3 or 4 times this summer. We have spent $3,000 on this vehicle this summer. I had to take it back in and they have had the car for 8 days and can't figure out what is wrong with the car. At the same time, I took my first Nissan back into the shop and they are charging me another $3,000 to fix it (2 years after I spent $4,000 on this car). This, along with not being able to determine what is wrong with my 2nd Nissan is why I question the competence of their service department. More

Great and fast, and friendly employees it was quite easy to get a car I wanted, and the wait wasn’t so bad to get a car I wanted, and the wait wasn’t so bad More