Tim Dahle Nissan Southtowne - Service Center

Great people, great service! I’m more or less a life long Nissan owner. I’ve followed the Tim Dahle franchise for nearly twenty years. I especially love working with the guys st T I’m more or less a life long Nissan owner. I’ve followed the Tim Dahle franchise for nearly twenty years. I especially love working with the guys st Tim Dahle Southtown. They always provide excellent service. John Darhower and the rest of the team always go out of their way to offer advice, service and excellent customer care whenever I need to bring my car in. Thanks as always for making my trips to the “car doctor” much more pleasant! More

Just Amazing Service Department! I had my Armada vandalized when some jerk put something into my gas tank. The damage was extensive, and while driving to Tim Dahle, trying to reach t I had my Armada vandalized when some jerk put something into my gas tank. The damage was extensive, and while driving to Tim Dahle, trying to reach them before they closed, my Armada finally died about a half mile short of the dealership. I ran to the shop just as they were closing. These guys heard my hard luck story and 5 guys jumped into action. They drove to my car to push the beast the full distance. I was dumbfounded that they were willing to help me, especially when they were expecting to go home. Next, the service department had to do a lot of detective work to get it working again. They continually kept in contact with me to keep me updated as to their progress. Several times they thought they had it fixed only to find something else go wrong. They relentlessly worked on each problem until it was solved. Last night, I drove the repaired car home. It's working perfectly! More

Absolutely awful First of all this isn’t about my car but my boyfriend’s. So my boyfriend took his 2015 Nissan Altima 2.5SE into this dealer for some issues and they s First of all this isn’t about my car but my boyfriend’s. So my boyfriend took his 2015 Nissan Altima 2.5SE into this dealer for some issues and they said it was the transmission which they said they replaced. Next day when he drove about 40 miles or so and his car wouldn’t start properly and it was jerking when he accelerated. This got so bad to the point where he couldn’t go above 25 and we had to pull over and get it towed. They did pay for the towing but that’s the only good thing they did. They then told him it would be $100 to fix his car! When they didn’t do it right the first time. After he got it back his emission light came on and they even spilled something all over the dash in his car! Absolutely terrible place and in all honesty I wish I could give them 0 stars because I don’t believe they even deserve 1. More

horrible experience My seat belt had broken and would no longer retract, my car is a 2009 and is under warranty. I had called and set an appointment, the lady told me it My seat belt had broken and would no longer retract, my car is a 2009 and is under warranty. I had called and set an appointment, the lady told me it would take roughly 45 min. When I got to the dealership, I was not greeted and was not told where I could get any help. I spoke with the assist service manager, told him what I was there for and he asked if I wanted a quote and I told him it was under warranty. It seemed like after I said this, his whole attitude changed for the bad. He did not show any empathy towards my situation and he didn't make me feel like he was willing to help me at all. He told me that my VIN # was archived and he would have to call and make sure it was under warranty, and that take 24 – 48 hrs and after verified he can order the part, which could take another 3 days. I asked for a loaner car, and he told me that those were reserved for people that needed them… Hmmm, what was I??? Then he told me that I could come back when the part was in which is totally unacceptable, first off it is illegal to drive without a seat belt, and if I had been in an accident I could have been badly hurt. After I left I was so angry I called and complained to Nissan North America, crazy enough, after I called and complained my car was fixed in 2 days. It was overall a horrible experience as a customer. More

Customer for life 4th vehicle purchased! Best service, and staff...came in for service...left with an amazing new vehicle! Always faster and better service than expect 4th vehicle purchased! Best service, and staff...came in for service...left with an amazing new vehicle! Always faster and better service than expected! Won't go to any other dealer! More

Complete Rippoff I purchased a used car (2014) from them in Dec 2016. I specifically asked Mike Spivey if the car had been in an accident and was told no it had no (c I purchased a used car (2014) from them in Dec 2016. I specifically asked Mike Spivey if the car had been in an accident and was told no it had no (carfax supported this). I specifically asked Mike Spivey if it had any leaks and was told it did not. Mike Spivey told me about all this supposed service they did to the car before giving it to me (to include an oil change that day - which I found out never happened). Anyway, from day one it leaked a lot of oil. They took it back three times and replaced all kinds of seals (for which they had to remove the transmission). After the third time of takeing it back to them I took it to another Nissan dealer. As soon as they pulled the transmission they called me and asked when the vehicle was in an accident. I told them I was assured it had not been. When I went to the other dealer not only did they show me on the transmission where it had been in an accident they also showed me on the front fender and bumper how they could tell it was in an accident and had been repaired. I asked if this should have been caught either during their inspection they do when they take possession of the car, or when they did their multi-point inspection they bragged about before I took possession, or when they were doing any of the previous maintenance. I was told yes on all accounts. So either Tim Dahle Nissan lied to me or are completely incompetent in their maintenance. Anyway the transmission needed to be replaced. I had to fight tooth and nail to get them to replace it free of charge. They did but only after major complaining on my part. They have never accepted responsibility (verbally) for lying about the accident or just outright missing it during maintenance. Now that the weather is warming up I've used the AC. Guess what, it's been getting warmer and warmer so there is a leak or something. I know that will come out of my pocket - they wouldn't dare fix it for free. All I can say is I feel I was totally ripped off and have zero trust or faith in them. They didn't fix the real problem until after another dealer identified it and I got the Nissan Regional Rep from Denver involved; and that was only after serious complaining on my part. Buying a new car from them is great because of the Nissan warranty. When it comes to a 2 year old car with 18000 miles ... BUYER BEWARE !!! The General manager disregarded my request for them to either buy back the vehicle or to refund $2500 because I bought a car that had been in an accident under the pretense I was getting one that had not. Even after specific requests to meet with him, we never met. There was always an excuse as to why he couldn't meet with me. More

Bad service Twice they got the parts wrong!, Im still waiting to see if they get it right this time so that I can enjoy my new vehicle. I tried getting a loaner c Twice they got the parts wrong!, Im still waiting to see if they get it right this time so that I can enjoy my new vehicle. I tried getting a loaner car and they gave me one that had a very unpleasant smell, they kept saying they had no other cars. When i get home the tire was already flat! so i went and put air on it. I returned the car and someone in the back yells "we can fix the tire but we dont have another car to loan", I didnt know who that was but it was very inconsiderate of them to not understand my struggle. I got the name from the employees, Shannel is new at her position, but definitely not an excuse for the bad service. More

Don't trust these guys in service!! So I typically don't Rant... but what I have been going through with Tim Dahle South Towne Nissan service department is BEYOND RIDICULOUS, here's the So I typically don't Rant... but what I have been going through with Tim Dahle South Towne Nissan service department is BEYOND RIDICULOUS, here's the short story.. I bought my car just before christmas and had their service department do the oil change in February 4 days later my turbo and motor have to be replaced because of OIL STARVATION! The first shop that looked at it had to put 3qts of oil in my car just to get the oil to register on the dip stick!! No my car didn't have a oil leak nor did the oil plug fall out so where did the oil go??? Not in my driveway... While if you ask South Towne Nissan's service department assistant manager or manager they will have all kinds of stories saying that Subaru knows there's an oil consumption issue (yep they do but on newer Subarus and Subaru is assisting those customers) my Turbo probably kicked out 3qts of oil (with out me NOT knowing) ADD in story time: they have 3 subarus in their shop with the same kind of issue (2 days later and the other manger said they had 5 Subarus in the shop with this issue)....They continued to try and Throw subaru under the bus and state that there is such an issue with Subaru that they had to use a used motor because Subaru didn't have any motors in stock...Yeah NO!! I called around and wow to my shock found plenty of Subaru motors... Basically the assistant manager and the manager of the service department treated me like a stupid girl that was trying to blame them for something they didn't do and that they could prove it by all these stories and videos.. I have tried so many avenues to talk this out and at least find someone to at least treat me with some brains.. The sales manager (Grin P) and the service GM (Josh) at least treated me respectfully and listened when the service advisers/ assistant Manager and Manager (John D and Andy) treated me like a silly stupid girl. I finely get the video of my oil change (after I've been requesting the video for a week) - it's so low quality has no time stamp, can't see my licence plate nor the oil meter and its under 2 minutes long.. So they state they aren't at fault and have proof they did what was required of them but want to make me happy and are willing to assist me in replacing my motor at cost to save me some money.. More

WORST CUSTOMER SERVICE EXPERIENCE EVER!!! DO NOT BUY A NISSAN FROM THIS DEALERSHIP, YOU WILL REGRET IT!!! Never work with Tim Dahle Nissan again! Worst customer service experience of my life! DO NOT BUY A NISSAN FROM THIS DEALERSHIP, YOU WILL REGRET IT!!! Never work with Tim Dahle Nissan again! Worst customer service experience of my life! Bought a 2007 Nissan Pathfinder and did ALL maintenance and service through this dealership and the motor blew with only 111K miles on the motor. Was charged over $1800 (Almost $10k to replace the motor and exhaust!) more than originally quoted and it took over 6 weeks to get my vehicle back! I asked my service advisor that I worked with for over a decade JD to help, nothing, the service writer Scott is worthless, never following through on any of his commitments. I asked for the service manager to call me back, nothing, I even asked the owner Tyler Slade to call me back, crickets! DO NOT BUY A CAR OR GET IT SERVICED FROM THIS JUNK SHOW OF A DEALER!!! YOU WILL REGRET IT!! More

Dishonest What dishonest people.. taking money from us, the parts guy hit my car in the service Bay, changing numbers and being completely dishonest. We made th What dishonest people.. taking money from us, the parts guy hit my car in the service Bay, changing numbers and being completely dishonest. We made the stupid decision to buy from them twice got screwed over twice and it's so unfortunate that even working with Steven Dahle got us screwed, Bill in finance, Martin in the glass Bay approving deals, and jd in the service Bay. Apparently they don't have people "qualified" people to work on the vehicles, the used car mechanic not only hit my vehicle but didn't do any oil change the two times I brought it, we would all assume it would be done buying it but we are wrong. They also sold us a vehicle that would not pass safety and emissions. Be very careful who you work with here. In fact it's illegal for a car dealership to sale cars that won't pass. So how many of you people that buy here think it really passed? If they do it to me won't they do it to you? More