Tim Lally Chevrolet - Service Center

1) They had my car for almost four weeks after telling me it would take less than a week. 2) Then they told me one of the parts they needed to fix it was on back order. 3) So I picked up my car, paid f it would take less than a week. 2) Then they told me one of the parts they needed to fix it was on back order. 3) So I picked up my car, paid for the work that had been done and the new part. 4) Then I picked up my son from school and put him in his car seat. 5) We were on our second stop before I realized that the mechanics at Tim Lally had unhooked the latch that secures the car seat to the back of the seat and unbuckled the seatbelt that holds it in place, but been unable to remove the car seat entirely. Instead of a) telling me they'd done that, b) leaving the car seat tipped on its side so I would immediately know that something was wrong and not buckle my kid into an unsecured car seat and then drive ten miles, or (God forbid) c) calling me and asking how to remove the seat or actually looking at the instruction manual (readily available online, thank you very much), they inexplicably took option d), and replaced the car seat in the exact right position with the seatbelt still apparently threaded through it, so that no one glancing casually from the outside would know that the car seat had been entirely disconnected from everything that actually makes it safe. Luckily for everyone, our drive was entirely uneventful. Even a minor fender bender would have caused major damage, as my son could have been thrown forward and sideways with his momentum PLUS the momentum of the heavier-than-rocks car seat and seriously hurt. (BONUS: when I dropped the car off, I SPECIFICALLY ASKED if they wanted me to remove the car seat because it's a small car stuff is sometimes located in weird places and I've had to go back and take the car seat out at other, better dealers. They told me no.) 6) A few months went by, and my car broke again, same problem as before. 7) I called Tim Lally. I already knew I wasn't taking the car back there (see point 5, above, for how they had endangered by son't life through a combination of laziness and .... well, laziness). I called to see when they were going to get the part I had paid for six months ago. Guess what? No, seriously, guess. The part was ..... sitting in the parts department. Had been for a while, apparently, but they hadn't bothered to call me. 8) I forgot to put this one in the list in chronological order and it's not worth going back and renumbering everything, but I forgot to mention that they ABSOLUTELY SUCK AT CUSTOMER CONTACT. When they had my car for almost a month instead of less then a week, the only way I ever found out what was going on was when I called and then called back and then called back to talk to my assigned customer service rep. He never returned calls, no one else called me, and obviously the parts department doesn't communicate with the customer service department (or anyone else). Moral of the story?????? DRIVE SOMEWHERE ELSE AND NEVER LOOK BACK. More

I have an very expensice new 2500 series pick up truck that the breaks squeak all the time. Had it in for service twice and they say " your breaks will just squeak, thats what they do". Seams wierd that m that the breaks squeak all the time. Had it in for service twice and they say " your breaks will just squeak, thats what they do". Seams wierd that my other cheaper Chevy truck...they dont squeak. The service guy told me they could put some cheaper braks on it for $ 1500. Sounds like time to look into a Ford. More

Matthew Nagy is rated over the top on the scale from 0-10, 10 being excellent! 0-10, 10 being excellent! More

Recently moved to Ohio and saw good ratings for the service department at Tim Lally. Took my Tahoe in for a transmission failure (have extended service contact) and they have had my vehicle for 5 weeks service department at Tim Lally. Took my Tahoe in for a transmission failure (have extended service contact) and they have had my vehicle for 5 weeks. After numerous calls to try and get ahold of the service advisor and after getting Chevrolet Corp Customer Service involved finally got ahold of service advisor. No apologies no nothing just explained was swamped with work and that a tech had to be dedicated to one day of working on vehicle and he didn't know when that would be. This was two weeks ago. Had Chevy Corp Customer Service follow up (today 7/5/2022) and they were told that my warranty company is requesting the transmission be broken down. Called my extended service contact company today as well to see what they are actually requesting and they stated they have no claim or call in as of yet (7/5/2022) from the dealership. The only good thing about Tim Lally is the service dept receptionist who is responsive and shows empathy and apologies for the service advisor. I requested a phone call from the Service Department Manager today(7/5/2022). Will follow up and report if they even bother to call me. I am now trying to pick up/ tow my vehicle to another Chevy dealership. Avoid Tim Lally Service Department at all cost if you value your sanity. More

After 3 trips for a rework wheel alignment found out needed a tire rotation with additional charges needed a tire rotation with additional charges More

I recently went to get my car fixed . TheyTold me “ good I recently went to get my car fixed . They Told me “ good news” we can’t find anything wrong with your car but we have to reset the computer .. you j I recently went to get my car fixed . They Told me “ good news” we can’t find anything wrong with your car but we have to reset the computer .. you just have to pay 140 for a diagnostic! Okay cool .. a week later I take a road trip and the same things is happening to my car .. over heating! I couldn’t make back to Cleveland to get my car repaired so I had to go to another Chevy dealership to receive the needed service . I want what I paid for the diagnostics refunded .. I’ve been calling for a week leaving messages with no answer ! Now I’m HOT ! More

I will never purchase another vehicle from tim lally or use its services, I been dealt unfairly by it service manager and I believe they are dealing monetarily for themselves and squeezing money erroneousl use its services, I been dealt unfairly by it service manager and I believe they are dealing monetarily for themselves and squeezing money erroneously out of its customers . I will tell anyone about my dealing with tim lally and I plan to do so clinton price. More