Joey Hurtuk

I went to Tim Lally for an oil change. I got my car back with greasy fingerprints on it. I leave the dealership and within 2 miles down the road the dash went blank and then it popped up s I got my car back with greasy fingerprints on it. I leave the dealership and within 2 miles down the road the dash went blank and then it popped up service charging system so I went back to the dealership just was around 1:30 PM. They diagnosed for a couple hours. Said my battery was good and it was probably my generator a.k.a. alternator. I go back the next day at 7 AM at 9:30 AM Service person. Ian comes out and tells me I need a new alternator ask if the car is OK to drive he says yes I schedule appointment for that Friday I drive it home and when I get to right in front of my driveway, the all the power in the vehicle dies, but it’s still running. I was able to back it into my garage where it proceeded to die as soon as I got inside the garage I called them back. They said I needed to get it towed to the dealership and call GM warranty service whatever I get it towed to the dealership where it proceeded to sit out in the rain for two days and then Friday they changed the alternator called me and tell me it was done. I go to pick up the car. I have Arctic white interior and there’s a grease print on my door handle greasy fingerprints on my hood and on the driver‘s door, there is grease smudges on my Arctic white interior before that when they diagnosed and said the battery was good on the bumper rear bumper there were scuffs from where they leaned over. This is just completely unacceptable in my opinion that the technicians care so little about the vehicles that they service that they can’t take the time or the dealership take the time to clean them. I have a 2023 Camaro SS convertible and it has 11,200 miles on it now I believe I had 10,000 when it came in for Service so I picked the car up get it home Saturday was nice a week ago this past Saturday whatever that was I take the car out. I get home and I noticed in my garage. There is a puddle of coolant and I noticed a coolant smell while I was driving it temperature gauge never moved so I called them back. I have an appointment set up for Monday at 7 AM. They must’ve never canceled so this past Monday I went to the dealership and it was a week two days ago whatever that was and apparently it was a loose hose from where they needed to remove one of the coolant reservoir to change the alternator. I get my car reservoir to and the front passenger side on the bumper and some of the hood is. Looks like they sprayed it off just just a little bit of the car. They didn’t dry it. They didn’t wipe it off and when I got to it, there was dirt it may seem insignificant to you, but I wipe my car down every single day. It is my baby and maybe you guys should reiterate the importance or take the time to retrain the service department on how to give a vehicle back to a customer, as far as everybody’s attitudes and communication I couldn’t have asked for better. They were Awesome however, I will not be returning because I expect my vehicle back in at least as good as shape if not better than I brought it. More

by rjwilhelm1973 Verified Customer Verified Customer

Print

I have purchased two vehicles from Lally, from the sales service, finance and parts the always provide an excellent experience. They make you feel welcome when you come in. service, finance and parts the always provide an excellent experience. They make you feel welcome when you come in. More

by RGMILLER66 Verified Customer Verified Customer

Print

I have purchased two cars from Lally. From Sales, Service, Finance and Parts they always provide an excellent experience. From Sales, Service, Finance and Parts they always provide an excellent experience. More

by RGMILLER66 Verified Customer Verified Customer

Print

I have been going to Joey Hurtuk at Tim Laly for 15 years. Love this dealership. years. Love this dealership. More

by REEDLAURA35 Verified Customer Verified Customer

Print

I've done business Tim Lally Chevrolet before and it has always been a good experience. Everyone was very cordial. I was met by Adam Mays and I couldn't have asked for a better salesman. He was very has always been a good experience. Everyone was very cordial. I was met by Adam Mays and I couldn't have asked for a better salesman. He was very informative and helped me find the vehicle, color and accessories I was looking for. Others found the rebates and discounts that could be applied to the final purchase price. I was very satisfied with my purchase experience. More

by SGTDAH57 Verified Customer Verified Customer

Print

I had a very good experience at Tim Lally. I had the unfortunate luck of having a car totaled in the recent hail storm. Worked with collision dept and they were great. Because of their service I had the unfortunate luck of having a car totaled in the recent hail storm. Worked with collision dept and they were great. Because of their service I decided to give them a chance to lease me a replacement car. Good job Lynn! Worked with Joey on the lease and agreed to get a Trailblazer. He also was great and easy to work with. Thanks Tim Lally! More

by DENBOB40 Verified Customer Verified Customer

Print

Excellent experience all the way around. Thanks to Joey for taking good care of my son on his first vehicle purchase. Thanks to Joey for taking good care of my son on his first vehicle purchase. More

by TLH031 Verified Customer Verified Customer

Print

I had such a wonderful experience with Joey hurtful. The most honest and easy person to work with! The most honest and easy person to work with! More

by ARIEM12 Verified Customer Verified Customer

Print

Nice environment and with well kept up dealership. Great customer service along with great sales personnel. Anybody looking to own a Chevy vehicle I highly recommend going to Tim lally. They go far an Great customer service along with great sales personnel. Anybody looking to own a Chevy vehicle I highly recommend going to Tim lally. They go far and beyond to try getting the vehicle of your choice. More

by TAMARA8110 Verified Customer Verified Customer

Print

Joey was very helpful and got us what we needed. Great experience working with him and Brock! Great experience working with him and Brock! More

by NDENNERT3 Verified Customer Verified Customer

Print