Tim Lally Chevrolet - Service Center

A Bit Surprise Came in for an oil change and was informed by Steven Liska I needed a complete brake job. A little bit surprise, I requested to see what needed to Came in for an oil change and was informed by Steven Liska I needed a complete brake job. A little bit surprise, I requested to see what needed to be done. Steven was very nice and took me back to see Jeff Kapel the technician who explain and showed me why I needed new brakes. Thank you for your service. More

Vehicle cleaning Thanks goes to my service advisor Stephanie Malfara with great assistance and very pleasant attitude every time I grace her presence - You are a treas Thanks goes to my service advisor Stephanie Malfara with great assistance and very pleasant attitude every time I grace her presence - You are a treasure...She assist me in getting my vehicle's transmission drained and refilled.. Thank you again... More

Recall Staff was very nice and polite everybody did a wonderful job had a nice selection of things to occupy your time while waiting which wasn't very long Staff was very nice and polite everybody did a wonderful job had a nice selection of things to occupy your time while waiting which wasn't very long More

service check-in she was very helpful on getting my Cruze oil-change and told me it need other service also answered questions on my future purchase of a chevy equinox she was very helpful on getting my Cruze oil-change and told me it need other service also answered questions on my future purchase of a chevy equinox More

Great Curtis is awesome he always helps me and tries to give me the best advice with the best amount possible. He always goes out his way to make my car exp Curtis is awesome he always helps me and tries to give me the best advice with the best amount possible. He always goes out his way to make my car experience as smooth as possible. He also can always answer any questions I have pertaining to whatever service I am getting thanks so much. More

Emissions issue fixed! I had an emissions issue on my brand new suburban. Jason in service took my case from start to (extended) finish. He made sure I didn't have to contin I had an emissions issue on my brand new suburban. Jason in service took my case from start to (extended) finish. He made sure I didn't have to continue to explain the situation to new people and handled all the details including the number for my covered roadside assistance. Once in shop, he called with updates and diagnosis of the issue. Unfortunately when I picked up the vehicle, the issue was still happening and the dealership was all but closed. Ken Long heard my plight and got me a vehicle to drive home! I happily drove a stunning loaded suburban (planting a seed for a future purchase!) while the technicians thoroughly investigated the problem. Two days later, I returned my loaner vehicle and my suburban was fixed. Jason had kept me updated and there was no charge, as my vehicle is still under warranty. These two employees went above and beyond and really made me feel like a valued customer. This is our third purchase from Lally and we will happily continue to do business with them because of employees like this. More

Excellent Courteous and professional atmosphere. Clean and relaxing waiting room. Knowing that the job would be done correctly without any problems that were no Courteous and professional atmosphere. Clean and relaxing waiting room. Knowing that the job would be done correctly without any problems that were not related to me . Basically no surprises 5 miles down the road or next week. More

Great Service The Tim Lally staff is friendly and helpful. I was updated periodically as to when my car would be ready and I liked that. The waiting area was clea The Tim Lally staff is friendly and helpful. I was updated periodically as to when my car would be ready and I liked that. The waiting area was clean and comfortable. Always good to stop in and say hello to Vidi Titas who made my car shopping experience wonderful! Also, in observing the service technicians as they came in and out, I was impressed with the their interactions with the customers they were serving, the service technicians were professional and courteous to the customers. Great job, Tim Lally!"|" More

Service Clean and customer friendly environment, courteous customer service, - never a long wait - comfortable waiting room, close to home, great refreshment Clean and customer friendly environment, courteous customer service, - never a long wait - comfortable waiting room, close to home, great refreshments. I once stayed two hours after completion of work to chat with a friend I ran into! That kind of atmosphere. More

Great experience, no hassles Clean and customer friendly environment, courteous customer service and great service provided on our car. Although we had an appointment, our car was Clean and customer friendly environment, courteous customer service and great service provided on our car. Although we had an appointment, our car was serviced and completed in a very timely manner More