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Tim Lally Chevrolet - Service Center
Warrensville Hts, OH
433 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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433 Reviews of Tim Lally Chevrolet - Service Center
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May 28, 2016
Appointment - 5/11/16 Recently, my son had trouble starting his car while he was away at college. We had the car towed to Tim Lally Chevrolet for them to diagnose the prob Recently, my son had trouble starting his car while he was away at college. We had the car towed to Tim Lally Chevrolet for them to diagnose the problem. The staff at Tim Lally were fantastic. They were prompt, courteous and went above expectations to help me from over three hours away. I worked directly with Stephanie Malfara and was constantly updated as to what was going on with my vehicle. I cannot recommend her and her coworkers enough. They made the experience very pleasant and easy. I will not hesitate to send my son's car to them again! More
by Buffalo Frank
Employees Worked With
Stephanie Malfara
May 12, 2016
Brought my vehichle in for service do to a collision always a pleasure whether shopping for a new car, bringing friends to get a new vehicle or having my first ever collision repair. major props to Brian always a pleasure whether shopping for a new car, bringing friends to get a new vehicle or having my first ever collision repair. major props to Brian Lightner, Henry Jablonsky, Nancy and Joe More
by Bulldog13
Employees Worked With
Other Employees :
Brian Lightner Collision Service Reps Nancy and Joe
May 09, 2016
Great I was trying set the music on my smart phone to play on the car radio. I.took the car to the dealer and Devin helped me greatly. He told me every thin I was trying set the music on my smart phone to play on the car radio. I.took the car to the dealer and Devin helped me greatly. He told me every thing that I needed and how to do it. Thanks again Devin More
by Bobbby
Employees Worked With
Devin Lindsey
April 30, 2016
Great service Brenda Milliner was great. She remembered me from a few months back. She promised me should would contact me the next time deals were being given and Brenda Milliner was great. She remembered me from a few months back. She promised me should would contact me the next time deals were being given and she did. I really appreciate her for doing that. More
by Tawana
Employees Worked With
Tiffany McFarland , Brenda Milliner, Jim "Z" Zabielski, Holly Vansil
April 29, 2016
Excellent A+++ Customer Service Matt Nagy is the only one I would go to, because he makes sure that my car is serviced correctly. He does an outstanding job and is very efficient, c Matt Nagy is the only one I would go to, because he makes sure that my car is serviced correctly. He does an outstanding job and is very efficient, compassionate, and caring Service Advisor. He is the BEST!!! More
by Michelle L
Employees Worked With
Matt Nagy
April 28, 2016
Outstanding Customer Service The service advisor was awesome...outstanding job Jonathon; quick, efficient, very friendly! I showed up much earlier than my scheduled service time The service advisor was awesome...outstanding job Jonathon; quick, efficient, very friendly! I showed up much earlier than my scheduled service time, but he took care of me as soon as I arrived...made my day, thank you very much! More
by Jerry
Employees Worked With
Jonathon
April 15, 2016
Oil change and tire rotation This was my first time to their new facility and the service was fast and efficient as usual. I have no idea why GM required them to spend the proba This was my first time to their new facility and the service was fast and efficient as usual. I have no idea why GM required them to spend the probably million dollars to build this new building in order to keep their franchise. Which would have been better spent corporate to lower the prices, or include maintenance service for the first 3 years of ownership. More
by ward2015
Employees Worked With
service
April 15, 2016
Great customer service and great work My car was super filthy, it had dog hair, stains and just overall dirty. I've had the car for 3 years and never had a cleaning. When i took my car in My car was super filthy, it had dog hair, stains and just overall dirty. I've had the car for 3 years and never had a cleaning. When i took my car in for just a detail, they found dents in my windshield and 3 recalls on my car. They told me while the car was in their care, they would take car of those. The windshield was free through my insurance and the recalls were free of course. I only went in for a detail cleaning. My car was clean and free of recalls! I was a very happy customer! More
by C6laniece!
Employees Worked With
April 08, 2016
Deceit and Fraud DECEIT & FRAUD – BUYER BEWARE Tim Lally Chevrolet has a foundation based on deceit, incompetence, and fraud. Tim Lally charges for items that don DECEIT & FRAUD – BUYER BEWARE Tim Lally Chevrolet has a foundation based on deceit, incompetence, and fraud. Tim Lally charges for items that don’t need to be replaced and surreptitiously increase the bill for services that are based on incompetence and deceit. In addition, their supervisor Mark Rigby, will be sure to scream at you and denigrate you in front of other employees. Caught red-handed, Tim Lally is unwilling to resolve their mistakes, and invites you to take them to court. Before buying or taking your vehicle to Tim Lally, look up how many lawsuits they’ve been involved in (its public record) and consider my story below. I recently took my vehicle to Tim Lally because my check engine light was on and my vehicle wasn’t running correctly. After a diagnostic, I was initially told that replacing a sensor (costing nearly $750) would completely resolve the problem. In addition, the service manager convinced me to also replace a solenoid that ostensibly would go bad in the future. So, I agreed to the $1,600 in repairs based on the promise, and diagnostic, that I would be on my merry little way once the repairs were completed. Unfortunately, the repairs did nothing, and I’m in the same position as I was when I brought the vehicle in. After paying for parts and services that were ultimately superfluous, Tim Lally then claimed that the problem was due to some other mechanical problem - an additional $4,200. What! At this point, they had my vehicle for a week, and no way was I going to spend another $4,200 for something that should have been diagnosed from the start. So, I did what anyone else would do, I asked for a refund for the unneeded services that were already performed and planned on taking my vehicle to a more competent repair shop. I took off work to pick up my vehicle and figured they would be apologetic about the situation. Boy was I wrong. After talking to the service manager, I was quickly taken back into an office away from other customers. Supervisor Mark Rigby immediately closed the door and began to yell and scream demanding payment for repairs. He said “I don’t care what you do or what your story is, pay the money or take me to small claims.” I realized that it was Mark’s conscious effort to try and get me to yell back, but I wasn’t going to bring myself down to that level. Every time I spoke, I was interrupted and yelled at some more. He even went as far as making denigrating comments about my reputation – but this is the first time I met the guy. (By the way, I realized quickly that Mark Rigby was unwilling to resolve the issue so I quickly started to record the conversation. A blog and recording will be linked to this complaint) Instead of refunding me for repairs that supposedly would solve my problem, I was given only one choice – pay the bill or we keep your vehicle hostage. And that’s where it stands. I write this letter, as my vehicle sits in the cold, unrepaired, and $1,600 in the hole. But this isn’t the first time Tim Lally has treated customers this way. Three months ago I brought my truck in because the wheels were shaking. Just 15 days before I brought it in, I had the brake pads replaced by another mechanic. Yet, Tim Lally called to say that I needed an entire brake job, pads and all. Just to be sure, I snuck back into the garage, crawled under the truck, and to no surprise the pads I had replace 15 days prior still had bar code on them. To no surprise, I would not recommend Tim Lally. I’m told that in situations like these, there are consumer protection laws that allow for complete recovery. I’m not sure on the laws, but I’m also told that customers can actually get up to triple damages if certain guidelines are not followed by mechanics. In any event, my vehicle sits at Tim Lally as I write this complaint. My face is still soaked from the wet breath of Mark Rigby yelling in my face. And Tim Lally has a brand new facility that they need to pay for – bilking consumers to cover the bill. More
by baron766
Employees Worked With
Mark Rigby
March 20, 2016
Excellent customer service Mr Devin Lindsey has made my buying experience easy and straight forward. He has done everything to make sure all my concerns were meet at the time of Mr Devin Lindsey has made my buying experience easy and straight forward. He has done everything to make sure all my concerns were meet at the time of purchase and continuing with the scheduled service for my new vehicles More
by Mr Boone
Employees Worked With
Devin Lindsey
