I had been searching for new Chrysler Town & Country minivans in Cleveland for two weeks, and reached the end of my rope when no dealers would offer the price I wanted, which I knew to be realistic and within their margins. I was tired of playing the "let me check with my sales manager game", so I broadened my search to include dealers within a 3-hour drive.
I saw prices posted on line that were better than those posted by Cleveland dealers, so I called Tom Ahl's, reached Charlie Cypher, and explained what I was searching for, and at what price. He listened, offered a few different options, including new and a demo model, and ultimately met my price without haggling.
I drove 3 hours to pick it up, and was met with the same friendly and efficient service, by both Charlie and the finance department, and left very happy, knowing that this was the single best car-buying experience of my life (and I hate buying cars).
One more thing... the dealership was beautiful, the service department was impressive, and I'm just sorry that I'm not closer or I would gladly have my service done here too.