Tom Gill Chevrolet

UPDATE ON THIS RATING PROFILE LOCATED AT BOTTOM OF REVIEW ! Purchased a used truck from this dealership with Wynn's extended warranty. Truck had roughly 67,000 miles on it at signing. Truck started using ! Purchased a used truck from this dealership with Wynn's extended warranty. Truck had roughly 67,000 miles on it at signing. Truck started using 4 quarts of oil every 3 weeks, and developed popping noises from the suspension. Took truck back to dealer to trade after 6 months. Dealer could not,or would not trade me. Took truck back to dealer a month later to have problems fixed under extended warranty agreement. Dealer gave the truck a clean bill of health. Called extended warranty company to inquire about other service providers. On warranty companies advice took truck to another mechanic who found dozens of problems wrong with the truck. Drove truck for 2 more weeks while waiting for warranty company follow up. Truck now has blown transmission and blown engine along with suspension problems. Warranty company wants ENGINE AND TRANSMISSION REMOVED AND DIS-ASSEMBLED from truck to evaluate warranty coverage. Write dealer a letter explaining problems. Dealer called 12 days later and agreed to trade me out of vehicle. Spent 7 hours at dealership between Saturday and Monday and was told no trade could be made till truck was RUNNING! Hired and Attorney. Attorney had to contact warranty company who now says its not necessary to remove engine and transmission. Warranty company now asking for an estimate describing diagnosis using specific mechanical language before they act. Truck was dropped off at mechanic on July 8, 2011, it is now August 12, 2011. No rental car, no warranty coverage, and no results. ITS BEEN OVER A MONTH. Buyer beware! It will take an attorney to get anything done dealing with this dealership, or their extended warranty carrier. Roger Lail 859-982-8212 UPDATE SEPTEMBER 11, 2011 Well here it is September 11, 2011 and I finally got word that the warranty company is going to cover my vehicle..well..$5000.00 of the $9000.00 its going to cost to fix it properly.. Not bad, that only took about 8 weeks, an attorney, an additional $4000.00 out of my pocket, and the warranty company trying to deny the claim...oh and yeah, the engine did need to be removed from the vehicle and dis-assembled before they would send an adjuster out. So lets go through the parts list that needed to be covered on the vehicle purchased from this dealer just after 6 short months. upper ball joint...lower ball joint...outer tie rod end...track bar...hub bearing...U Joint...piston, rod, and pin...cam bearing set...rod bearing set...main bearing set...engine gasket set...timing chain set...hi volume oil pump...filter...sensor...solenoid...oversprag...mws kit...band...band...bk sec...support piston...rear sprag...kick down strut...torque converter. The mechanics notes are as follows: Replace track bar...replace universal joints in both front axles...replace right outer tie rod end...replace upper and lower ball joints...align front end...remove and replace engine...regrind valves and seats...replace valve seals...re-surface heads...bore and hone cylinders...grind crank...line bore journals...replace pistons...replace rods...re-assemble engine...remove and replace transmission...replace all clutches...replace torque converter...rebuild valve body...replace innermediate band strut...governor pressure switch and solenoid...forward band...reverse band...bushing kit...install master kit...flush cooler...flush lines...road test. I dont know...that sounds like a lot to me for a vehicle I just purchased 9 months ago..and has been with a mechanic for 2 of those months waiting on approval from the warranty company. This company did little to inspect this vehicle, and their service department somehow managed to miss all these problems? Long story short...my 1st encounter with this dealer was pretty amazing...the salesman wanted to sell me a car so bad he drove one TO MY HOUSE! I worked with this salesman for 2 days while he faxed paperwork, deposit receipts, bank statements, and he called and updated me throughout the process. I had a list of of 12 trucks and SUV to pick from. This time...was like ordering fast food...answered a few questions...they made a phone call...I was told I needed $2000.00 down and MY TRUCK HAD TO BE ON THE LOT AND RUNNING BEFORE THEY WOULD TRADE ME OUT OF IT! ... My truck? On the lot and running? ... You mean the truck you sold me that blew up right? ... What a joke...and now you cant even get Randy Romus to return a phone call unless you rate them poorly on dealer rater. But maybe theres a lesson to be learned here. A lesson on how you treat people and do the right thing..you see.. I'm a business owner as well. I know that you dont build a very solid business relationship with people by blowing them off. Or by selling them a product that doesn't work properly. I dont think I would last long in business if I did. I have proudly served my community and its neighbors for 18 years. And my first customer, is still a customer. Thats how you do it. In todays world of back stabbing and get rich schemes, people want to know that there are at least SOME people you can trust to do the right thing...no matter what...thats what you call CHARACTER! The golden rule is if you do people right..they tell a friend, maybe 2. Do people wrong..and they tell EVERYONE..I personally visit the homes of over 1200 customers a year ... enjoy the free advertising you'll get from my experience ! And a very special thanks to my attorney...without her, I would still be sitting here wondering if anything was ever going to get done. More

Jennifer Henry was very helpful to assist us in Leasing a new chev last month. it was a little touch and go getting the best deal (after shopping elsewhere) but she hung right in there and after several phon new chev last month. it was a little touch and go getting the best deal (after shopping elsewhere) but she hung right in there and after several phone calls back and forth we both did agree upon a fair lease agreement.Having been back this afternoon to have a plate bracket put on the front we were offered a car wash and do like the friendly service thru out. Keep up the nice work, William Mistler 513 979 4251 More

Tom Gill's commercial that states "we will beat anyone" is not true. They get you in there, waste two to three hours in their office and make you feel everything is going to be okay. They eve anyone" is not true. They get you in there, waste two to three hours in their office and make you feel everything is going to be okay. They even let me take the vehicle home and I thought everything was going to be okay with the financing. I thought "why in the world would they let me take one of their vehicle's home if this wasn't going to be okay. The next morning I went to my bank to see if I could get a lower interest rate. I had the vehicle and they did the research on it. Tom Gill was asking for $21,000 and the bank said "it's retailed at $18,000 and that is all we can lead you". When I called to see what was going on with my application, the salesman wouldn't even call me back. I then called the finance department and they informed me "sorry, but no deal unless you can come up with money to put down." I returned the vehicle immediately (after I feel in love with it) and showed the salesman my research and he laughed at me stating "we can't sell it for that". I told him I understood that and was offering $1,000 more over it and explained I went to my personnel bank and they wouldn't lend me the money Tom Gill was asking because it retailed lower. They salesman and finance person stated they couldn't help me. It's a used vehicle that was on the lot for awhile. Their loss. Hope they can get rid of it for that price. Tom Gill can be beat so do your research first before purchasing a vehicle from them. More

They hid unwanted items in the price of the truck and mislead me (warranty), 2nd party items that had been added to the truck were of poor quality and not supported. Promise for free set of tires was nev mislead me (warranty), 2nd party items that had been added to the truck were of poor quality and not supported. Promise for free set of tires was never honored. service department is always trying to up sell unneeded maintenance. maintenance packages are way over priced. When i reported these problems to corporate on there satisfaction surveys the did future repair off the record to protect their rating. More

I gave this dealership and Cinda this rating because as I gave this dealership and Cinda this rating because as soon as we walked into the dealership it was already different from the others we went into. I gave this dealership and Cinda this rating because as soon as we walked into the dealership it was already different from the others we went into. Cinda was very professional and helped us get into a great car. Thanks for being so great, you will have my continued business and I am already sending my family and friends your way. More

We had a great experience at Tom Gill about two months ago. Jeff Woods was our salesman, and he was great. He was attentive to what we wanted, asked questions, and wasn't pushy at all. His customer servic ago. Jeff Woods was our salesman, and he was great. He was attentive to what we wanted, asked questions, and wasn't pushy at all. His customer service skills and attention to detail was incredible. He couldn't have been any nicer. We purchased a demo 2011 Chevy Tahoe that had about 6K miles on it. Jeff worked with the service manager to have the oil changed that day. He also called Onstar to help me get it setup, and even setup my blue tooth. None of this was necessary. I could have done it all myself, but he was so great. I will definitely recommend him and Tom Gill to anyone. Keep up the great work. More

Marty was extremely helpful and knowledgable about the products. She had to work with us over the course of several days due to some of our personal problems but throughout it all she was always very plea products. She had to work with us over the course of several days due to some of our personal problems but throughout it all she was always very pleasent, understanding, agreeable. At one point, she even came in on her day off expecting us to be therebut we were not able to come in that day. She always maintained professional manners and stayed curtious and happy even though we ruined her day off and we feel very bad about that. I can truly say that Marty became more of an honest "friend" by the end of our purchase. I would definitely come back again to Tom Gill (we also bought a Cobalt there 2 years ago) but this time would try to ask to deal with Marty by name. We feel that she was always honest,truthful,pleasent, and knowledgeable. I would recommend her to any of my family or friends to deal with. Tom Gill has treated us well in the past and we expect that this experience will be the same with this vechile. Susan and Jeff Holbrook More

I bought a 2011 Equinox last week from Tom Gill Chevrolet and I am very pleased with it. I had shopped around all day for a new car and Tom Gill was my last stop of the day. In the future it will be my fir and I am very pleased with it. I had shopped around all day for a new car and Tom Gill was my last stop of the day. In the future it will be my first stop. My sales person, Cinda, was both friendly and knowledgeable. I think the difference I experienced at Tom Gill was the lack of pressure. I felt I had been pressured all day to walk out of the other dealerships with a vehicle. One sales person even acted on my sense of guilt that he had put in "all that time negotiating with me" and didn't think it was reasonable for me to think about such a large purchase or shop around at other dealers. The special incentives ranging from steaks to free car washes let me know their dealership wanted my business and was interested in keeping it. Since the product, a 2011 Chevrolet Equinox, was the same at all the dealerships the difference surrounded customer services. Tom Gill is about thirty miles from where I live and my salesperson even dropped my car off near my home. I could have understood the offer if she had been delivering my new car but she offered to drive the old vehicle. I give Tom Gill Chevrolet a high rating and have already recommended them to a couple of my friends. More

We have purchased two vehicles from Tom Gill Chevrolet and have been very pleased with both experiences. We also use the service department for our service needs and have been very pleased with our exper and have been very pleased with both experiences. We also use the service department for our service needs and have been very pleased with our experiences with them. We would highly reccommend anyone to visit Tom Gill Chevrolet. More

The atmosphere and the people were very friendly. The salesperson really worked at getting the payment where I wanted it. Even though they were under construction and had limited computers, they still we salesperson really worked at getting the payment where I wanted it. Even though they were under construction and had limited computers, they still were able to get me out of there as quickly as possible. More