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Tom Gill Chevrolet - Service Center

3.1

85 Lifetime Service Reviews

7830 Commerce Drive, Florence, Kentucky 41042

85 Reviews of Tom Gill Chevrolet - Service Center

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May 22, 2019

"Call Your Customers Back when you damage their vehicles "

- Bigbloo75

I had my 2017 Camaro SS taken to your shop last Tuesday afternoon to have a defective front tire replaced. I have an extended warranty which covered all charges. Once I got the car home, I noticed the following: the front nose was scuffed and scratched. The tech that put the tire on seemed to be in such a hurry, they didn’t replace the valve stem cover, and they didn’t even take the time to clean the tire off before mounting it to the wheel.

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Recommend Dealer
No
Employees Worked With
Other Employees : Rachel
May 14, 2019

"Very Informative"

- Coachgeorge

Ricky was just handling a Lease Return from another Chevy Dealership, he took the time to walk thru you used car Drive Train Warranty for vehicles under 80,000 miles. He is a well informed young man who made sure we understood the Tom Gill philosophy on how the salesman and staff are expected to treat customers that walk thru your doors.

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Yes
Employees Worked With
April 17, 2019

"Great!"

- Madisonlynnh

Although I did not make a purchase today, Ricky was very helpful and showed me many options that may fit my budget when the time comes. I currently have a 2014 Cruze and always have all my service done at Tom Gill!

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Yes
Employees Worked With
March 28, 2019

"Don't get ripped off buying and then screwed in service."

- LizTaylor

I bought a car from this dealership, it was not ready for sale yet but I was promised that it would be in perfect condition when ready. 2 weeks later the car was still filthy, and they refused to work anymore on the car. It was a 2012 chevy for 10 grand. I asked to get a different vehicle instead and Tom Gills son told me he would have to give me the trade in value of the chevy (4k), when I had not even taken delivery of the vehicle!! After I threatened to call my bank to cancel the funds, they let me pick another vehicle. This car was also a 2012, and had the Tom Gill warranty, which is actually a big load of xxxxxxxx. The car had only been driven 2,000 miles since we bought it (we couldn't drive it for 2 months because they couldn't get the title fixed and our temp tags expired). We took it to service and they charged us 600 dollars to look at the car- what kind of warranty is that???!! They also broke our windshield trying to "test" it for leaks. There are now several cracks in the windshield and the leaks are even worse. The engine had been making a noise since we bought it and the sales person told us that was normal for the car, service told us a fan was broken and would be almost 1500 to fix! It was like that when we got it. For a business of character, they really need to look up what that word means and stop selling lemons then ripping their customers off in the service department.

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Recommend Dealer
No
Employees Worked With
January 30, 2019

"Great Place"

- Tprb2017

My first time there for service. I'm a transplant from another dealership. This place is hands down far better than where I use to go. Kaleb is a great guy!

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Yes
Employees Worked With
Other Employees : I do not remember all the names that helped me in the service department. But know that they were also fantastic!
January 29, 2019

"No service!"

- Cars123

We have owned our Equinox for over 3 years now and the service is never up to par. They charged us $150 diagnostic fee for a bad battery last year. Today, I went in for an oil change and I told them the window has not been closing properly and they wouldn't even look at it without charging us $112! That's not service!

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Recommend Dealer
No
Employees Worked With
Other Employees : The employee was very professional. I had to select a name to process this review. The person chosen was not the problem. The service guidelines are the problem.
December 28, 2018

"Poor customer service!"

- Samantha

Mark responded but Tony's service was still poor thank you for the response and attentivness I will be calling in to speak with him.

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Recommend Dealer
No
Employees Worked With
November 26, 2018

"I am always greeted and taken care of with respect and corto"

- April

Marlion is a absolute delight to work with he is very caring respectful and very helpful in many wsys.i even just stop by on occasion just to say hello.he is a gem as far as I'm concerned and deserves a raise or a promotion.

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Yes
November 25, 2018

"Great Customer Experience "

- Jason

Jimmy was a pleasure to work with and Tom Gill has followed through with their service levels after the purchase of the Malibu. Overall, it has been a great customer experience!

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Yes
Employees Worked With
September 01, 2018

"Very untrustworthy company"

- Nopex100

When we bought the previously owned vehicle from this dealership in Feb, they treated us poorly, ignored me, choosing to speak only to my husband, and made us wait 3 hours after we said we would be willing to purchase the vehicle. After purchase, which we made without taking their loan, they left me sitting for hours and claimed they were cleaning the vehicle out. They returned the car to me with the gas light on, and having not cleaned or vacuumed anything out of the car. It was almost like they brought us a different car than they showed us, since there was more cigarette ash all over the floor and mud on the floor boards than there was when we test drove the car. The car was given to us after sunset, again, we were there since noon testing the car and discussing options, but they held us up for hours... from four in the afternoon until seven PM. We weren't completing the purchase, we weren't meeting for financing. There was nothing happening for those hours. They just left us alone to sit. And honestly, we should have just left then. But we needed a car. Even with us paying out of pocket for the xxx, they still checked our credit! I brought the vehicle back the next day because in the daylight, I could see the mess that the car was and all the crap left in it after they "cleaned it". The service manager was observed checking the car after it was in the garage for a moment, and then returning it to the garage and pointing out where the employees CLEARLY DID NOT VACUUM A SECOND TIME. It was ridiculous. Then she had me come out, and I pointed out the other spots, which I showed her originally , that still remained unclean. There was one spot which was obviously some sticky substance on the seat...she took windex to it saying "windex cleans everything." Spoiler alert, it does not. and it did not. Then she sent me out saying, "This is what you should expect when you buy used." No. This is not what I should get when I wait 3 hours for you to clean the car twice in two days when you OFFER to clean the car. The dealership refused to put anything in my name...including the registration. They HAD to put it all in my husband's name, despite the many times we both told them the car was to be mine and in my name. They also refused to take my contact information, and despite the MANY times I have supplied them with it and told them to stop calling my husband for it, even now, today, 8 months later, they are STILL CALLING MY HUSBAND for updates about the service on the car. In all, the performance of this dealership has be significantly SUBPAR, and I find it very difficult to remotely trust them to do anything properly, not destroy parts of the vehicle they sold me when I drop it off for oil changes, or to REMOTELY BE INTELLIGENT ENOUGH TO CALL THE RIGHT NUMBER TO NOTIFY THE PROPER OWNER THAT THE CAR IS READY FOR PICK UP. They have not won my trust and they continue to perform in such a way that I continue to lose more and more trust for them. I will never purchase from this dealership again and I highly recommend that no other person in their right mind fall for the insincere BS of this place. Everyone should always take their business elsewhere at all costs.

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Recommend Dealer
No
Employees Worked With
Jacob Adams
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