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Tom Kelley Buick GMC

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.9
450 Reviews
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555 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 450 reviews

April 03, 2022

Staff is always friendly with no pressure sales people available. Service department is great helpful and friendly as well. More

by Tdavis9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sparkman
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Helpful
March 04, 2022

I’ve been leasing and buying my vehicles from Tom Kelley Buick GMC for the last 5 years. I’m always greeted with a smile and leave happy knowing that they have my best interests at heart. More

by Laltaffer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Ernest
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Mar 07, 2022 -

Tom Kelley Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Tom Kelley Buick GMC Team!

Helpful
January 12, 2022

Great sales and service. Answered all my questions and walked me through the process step by step. More

by Buck Chivas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Cower
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Jan 14, 2022 -

Tom Kelley Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, The Tom Kelley Buick GMC Team!

Helpful
December 01, 2021

Transaction was smooth leaving a satisfied outcome for both parties. Appreciated the follow up and attention to detail. More

by BSUCardinal 98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
EJ Thomas
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Dec 02, 2021 -

Tom Kelley Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Tom Kelley Buick GMC Team!

Helpful
November 22, 2021

Experience was good. Salesmen do not pressure into deals. When I got my new vehicle they were very accommodating. More

by przyn03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Smith, Mike Hamilton
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Nov 23, 2021 -

Tom Kelley Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Tom Kelley Buick GMC Team!

Helpful
November 18, 2021

Great customer service from Conner and Mike. Would recommend them both! Definitely coming back again! More

by pyates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conner and Mike
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Nov 19, 2021 -

Tom Kelley Buick GMC responded

We cannot thank you enough for your wonderful review of Tom Kelley Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Tom Kelley Buick GMC Team!

Helpful
November 15, 2021

I am very happy with my buying experience at Kelley GMC! Mark Williams was absolutely fantastic to work with, he was very patient and understanding of my needs and worked very hard to see that not only did More

by rangerman7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Williams
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Nov 17, 2021 -

Tom Kelley Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Tom Kelley Buick GMC Team!

Helpful
November 09, 2021

Awesome experience from beginning to end! Worked with Jaylon Daniels who actually works on the BMW lot but can sell off any of the Kelley lots and he is the best in the business. 3rd time buying from hi More

by Happy Repeat Customers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
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Nov 10, 2021 -

Tom Kelley Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Tom Kelley Buick GMC Team!

Helpful
November 07, 2021

Very friendly, very knowledgeable, very understanding. Great staff in general, found us exactly what we wanted. More

by kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Hamilton
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Nov 08, 2021 -

Tom Kelley Buick GMC responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Tom Kelley Buick GMC Team!

Nov 09, 2021 -

kathy responded

Thank you! We love our new car. We got more then we expected especially at the price we got it for.

Helpful
October 28, 2021

Denny is wonderful to work with! He is patient and takes time to find what you are looking for in a vehicle. More

by Geochick1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Wayntight
Report | Print
Oct 29, 2021 -

Tom Kelley Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Tom Kelley Buick GMC Team!

Helpful
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