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Tom Kelley Cadillac

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.9
111 Reviews
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625 Grand Nat'l Dr

Fort Wayne, IN

46804

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Kelley sales person time paperwork price deposit Man James

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Showing 111 reviews

January 05, 2024

Had a great experience with Ben he really worked for us, Happy to buy second Cadillac with Kelly's More

by amie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Tom Kelley Cadillac responded

Thank you for leaving us this great review, Amie. We are very happy to hear that we could provide you with a second vehicle buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Tom Kelley Cadillac Team!

Helpful
January 03, 2024

Ben was effective and professional all the way through the buying experience. The Kelley team is always top notch. More

by sandratimm7926
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2024 -

Tom Kelley Cadillac responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Tom Kelley Cadillac Team!

Helpful
December 29, 2023

Ben was great to work with as I navigated the purchase process. The team was quite thorough ensuring I left the dealership understanding all the "bells and whistles" of my new car. Zach filled in nicely More

by Kendall.mickley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Gastineau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Tom Kelley Cadillac responded

Thank you, Kendall, for this wonderful feedback! We are happy to hear how our staff helped you and we will be sure to let them know of your kind words. Take care and have a great day! Sincerely, The Tom Kelley Cadillac Team!

Helpful
December 21, 2023

Great experience all the way. Best trade in offer of three dealers. Easy pick up on new vehicle. More

by Xmarksthespot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quinton McGhee
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Dec 22, 2023 -

Tom Kelley Cadillac responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Tom Kelley Cadillac. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Tom Kelley Cadillac Team!

Helpful
December 14, 2023

Ben was most accommodating. Excellent communication and professionalism. The dealership was a top notch facility and my experience positive. More

by Smawgunner4060
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Tom Kelley Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Tom Kelley Cadillac Team!

Helpful
December 12, 2023

I wont say good or bad, I will stay nuetral. One good thing was is how fast I was in and out. More

by Vikpodgorodniy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Gavin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Tom Kelley Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Emily Hartman | ehartman@kelleyauto.com

Helpful
December 02, 2023

Great dealing with these guys everything went well got just what they told me would do business with them again More

by Alex Shiriaev
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quinton McGhee was very helpful
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Dec 05, 2023 -

Tom Kelley Cadillac responded

Alex, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Tom Kelley Cadillac Team!

Helpful
November 01, 2023

Jackson was welcoming, friendly and professional. He was patient with all our questions and had the answers readily available. We have purchased many cars, beginning in the 1960’s, and can honestly More

by Gigi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Tom Kelley Cadillac responded

Gigi, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Tom Kelley Cadillac Team!

Helpful
October 22, 2023

Jackson and Quentin were amazing to work with. As professional and can be yet super friendly. Thanks for everything! More

by kelly91
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quenton
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Oct 24, 2023 -

Tom Kelley Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone, Kelly. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Tom Kelley Cadillac Team!

Helpful
October 20, 2023

I enjoyed working with Jackson he was well informed knowledgeable professional. I will be working with Jackson on future purchases for myself and family. More

by ajack915
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Tom Kelley Cadillac responded

Thank you for taking the time to share your feedback! We are very pleased to hear Jackson's consistent professionalism and great customer service has earned your repeat business. We hope you are continuing to enjoy your purchase from Tom Kelley Cadillac. We can’t wait to see you for your next servicing appointment! Sincerely, The Tom Kelley Cadillac Team!

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