Tom Pappas Toyota - Service Center

Service department charged $89.95 for false diagnosis. Charged for diagnostic fee of $89.95 for them to pull inactive codes. Tried to sell me roughly $650.00 worth of service work my vehicle did not need. Charged for diagnostic fee of $89.95 for them to pull inactive codes. Tried to sell me roughly $650.00 worth of service work my vehicle did not need. I declined after repeatedly asking them what they did to diagnose the check engine light. I was told several times they ran tests on my coils and that was the issue. They never mentioned the other active codes. Went to Auto Zone where they ran the same codes that Pappas ran. (They never even cleared the inactive codes) After seeing the active code for the Mass Air Flow Sensor I Baugh a $9.00 can of cleaner and within 20min had the issue fixed. Called Pappas back several times. Got hung up on, blown off, and lied to. Additionally I was told by my service writer that Mass Air Flow Sensors did not go bad in Toyotas. This place is a joke! Thanks for wasting my time and money. More

Hands down the best I have brought my car to a few different dealership here in stl depending on where i lived at the time and while i have had good experiences with them I have brought my car to a few different dealership here in stl depending on where i lived at the time and while i have had good experiences with them Pappas and especially Gino take it to a whole different level. When i first came to pappas I met Gino, he looked at my car and said I pas by your place everyday and see that can and keep wondering when your going to fix that tire with a smile (I had a spare on for quite some time) I knew at that point that i would never go anywhere else. to hear that he was concerned or at least thinking of my car before we even met sealed the deal. Since then I have taken my car to pappas everytime no questions asked. Gino has been able keep great tabs on my car and when things truly need to get done. One example is the last time i went in i asked to change my breaks along with other maintenance because I thought it had to be time with all the driving. He called promptly back and said yea they are getting there but you can defiantly get some more out of them, again to hear that instead of replacing them regardless made me love this place that much more, it showed immediately that they are out for the customer to the highest standard compared to other places that just want your money. He basically has helped me scheduled out all my visits, based on how my car is doing and when yo truly do what maintenance is needed as my car ages. it makes me very confident that my car will last for a very long time, as it should its a Toyota :). My family has owned 5 Toyotas so we have experience and Pappas hands down has been the best service on all sides. Everybody there is extremely friendly, they are able to answer any and all questions promptly and with expertise. I cant say enough about Pappas. I get amazing service, awesome advisement on when things need to be done and every time they have exceeded my expectations on quickness . These people work so hard to please their customers and it shows. Its like I'm family there! Gino along with everyone else that works there has made me a life customer for Pappas. Keep up the great work ya'll are the best in the west!!!!!! More

Service Dept Because of price gouging and recommending service and parts which were not needed, I have asked multiple times over the past 22 months to be taken off Because of price gouging and recommending service and parts which were not needed, I have asked multiple times over the past 22 months to be taken off of all mailing and calling lists. It has not happened! Mr. Bezzole, the General Manager, is all sweetness and light until he has your money. When you express a dislike and distrust in doing business with him, and he knows he will get no more of your money, he is impatient, short tempered and rude! Although our purchasing experiences with this dealership are great, I would not recommend the Service Dept. And, as long as Mr. Bezzole is GM, I will probably avoid buying another vehicle from Pappas Toyota. More

Great Sevice I have my Toyota serviced at Pappas. They have a great waiting area and you don't have to wait a long time. I use the discount coupons that are mailed I have my Toyota serviced at Pappas. They have a great waiting area and you don't have to wait a long time. I use the discount coupons that are mailed to me or I find one on line. The service is very friendly and professional . I have a 2000 Avalon and they have kept it rolling for 14 years. The service man always comes out and discusses any repairs that I might need and does not pressure you to have work done. More

Avoid PAPPAS Toyota I was lied to, deceived, and verbally abused several times at this dealership by Gino Micallef over SUPPOSED "FREE" tires, which were mounted on my ca I was lied to, deceived, and verbally abused several times at this dealership by Gino Micallef over SUPPOSED "FREE" tires, which were mounted on my car at 35,000 miles. At point of new car purchase, I was assured that the tire program I agreed to participate in, would replace "like for like" tires on my car when they were needed. That was NOT the case. Free tires wound up costing me over $1,400 dollars, with the Pappas tires donated to charity on my part. I took my car somewhere else to purchase the "like for like" tires I was promised. I refer to this dealership as CRAP-xxx Toyota. I tell everyone I see with a Papper emblem on their car of my bad experience, and give them a business card to go to an HONEST dealership, in Seeger Toyota. Funny ... Seeger hears lots of complaints about Pappas, both in their sales and service. More

very pleased!! I will be back and I shall recommend everyone I was politely quoted a reasonable price and came in for the work. It ended up being even easier and they charged less than what was quoted and blew m I was politely quoted a reasonable price and came in for the work. It ended up being even easier and they charged less than what was quoted and blew my mind. I've been here before and haven't left dissapointed. Even though it's my only day off they made the guy getting work done to his car waiting in line a happy happy man. Thank you guys for being efficient and a pleasure to do business with. A new life long customer- Aaron lasky. Except the lady behind the desk felt uncomfortable giving me her last name to put on the review, and I'm not ugly or a creep hahaha. Oh well :) More

Worst ever overall expereince Service stops after purchase. 2014 Avalon is a piece of crap. Dealership does not care about their customers but making a sale. I have spent more time Service stops after purchase. 2014 Avalon is a piece of crap. Dealership does not care about their customers but making a sale. I have spent more time getting things "supposedly"fixed iin this car than anyone should have too. Not sure they even do anything to the car when they have it for hours on end. Avalon has a wind noise they cant fix, yet customer has to spend hours of their time to be there to "address" the. Total lack of sympathy and accountability of Toyota and dealership. There are plenty of Toyota dealers, go to one with a real service department, you have options. More

SERVICE ON SHIFT LOCK SOLENOID ASSEMBLY RECALL VEHICLE WAS PICKED UP AT MY RESIDENCE BY JIM NULL AND DELIVERED TO SHOP WHERE PAT REGAN TOOK IT FROM THERE AND HAD THE REPAIRS COMPLETED. JIM NULL TH VEHICLE WAS PICKED UP AT MY RESIDENCE BY JIM NULL AND DELIVERED TO SHOP WHERE PAT REGAN TOOK IT FROM THERE AND HAD THE REPAIRS COMPLETED. JIM NULL THEN RETURNED VEHICLE TO MY RESIDENCE. I DON'T KNOW ANYWHERE ELSE WHERE YOU CAN BEAT SERVICE LIKE THAT!!! More