"Ask for Bones "
- MJ Owens
Always Ask for Alexander, he knows how to help you find your new ride. Five stars in my book. He listen to your needs with out pressure. He is willing to go the extra mile to find the right vehicle for you.
"Quality Service Practitioner "
I have been a loyal customer of Gino’s now for about 5yrs. From our very first encounter till my most recent appointment, Gino always surpasses my expectations each and every time. He is a man of his word treats his customers as family and your vehicle as it was his own.
Excellent service as usual, fast checkin, fast service , easy checkout. This is the kind of excellent service I have come to know over the last 16 years.
"Great, easy experience "
- Derek and the Dominos 1977
We bought a Sienna. All the staff we met and worked with were extremely nice. No complaints at all. The waiting area is better than any other dealship I have been to.
"Best cars, best people!"
- STLForklift King
My salesperson at Pappas Toyota, Jim Adams, did a terrific job thru the entire sales process for my family and I. I would recommend purchasing or leasing a new or used car with Jim at Pappas to anyone in the market for top quality automobiles and top level professional service. Thanks again Jim!!!
"Seamless experience "
- Dr B
Jessica did a great job during and after the sale. She has followed up to ensure we are happy with our new Sienna and is there for any questions and tutorials we need. This is our second purchase using Jessica at Pappas and we. Would recommend her to anyone wanting a smooth purchasing experience.
Other Employees Tagged:
"Service department charged $89.95 for false diagnosis."
Charged for diagnostic fee of $89.95 for them to pull inactive codes. Tried to sell me roughly $650.00 worth of service work my vehicle did not need. I declined after repeatedly asking them what they did to diagnose the check engine light. I was told several times they ran tests on my coils and that was the issue. They never mentioned the other active codes. Went to Auto Zone where they ran the same codes that Pappas ran. (They never even cleared the inactive codes) After seeing the active code for the Mass Air Flow Sensor I Baugh a $9.00 can of cleaner and within 20min had the issue fixed. Called Pappas back several times. Got hung up on, blown off, and lied to. Additionally I was told by my service writer that Mass Air Flow Sensors did not go bad in Toyotas. This place is a joke! Thanks for wasting my time and money.
"Hands down the best"
- Ryan A
I have brought my car to a few different dealership here in stl depending on where i lived at the time and while i have had good experiences with them Pappas and especially Gino take it to a whole different level. When i first came to pappas I met Gino, he looked at my car and said I pas by your place everyday and see that can and keep wondering when your going to fix that tire with a smile (I had a spare on for quite some time) I knew at that point that i would never go anywhere else. to hear that he was concerned or at least thinking of my car before we even met sealed the deal. Since then I have taken my car to pappas everytime no questions asked. Gino has been able keep great tabs on my car and when things truly need to get done. One example is the last time i went in i asked to change my breaks along with other maintenance because I thought it had to be time with all the driving. He called promptly back and said yea they are getting there but you can defiantly get some more out of them, again to hear that instead of replacing them regardless made me love this place that much more, it showed immediately that they are out for the customer to the highest standard compared to other places that just want your money. He basically has helped me scheduled out all my visits, based on how my car is doing and when yo truly do what maintenance is needed as my car ages. it makes me very confident that my car will last for a very long time, as it should its a Toyota :). My family has owned 5 Toyotas so we have experience and Pappas hands down has been the best service on all sides. Everybody there is extremely friendly, they are able to answer any and all questions promptly and with expertise. I cant say enough about Pappas. I get amazing service, awesome advisement on when things need to be done and every time they have exceeded my expectations on quickness . These people work so hard to please their customers and it shows. Its like I'm family there! Gino along with everyone else that works there has made me a life customer for Pappas. Keep up the great work ya'll are the best in the west!!!!!!
"Avoid PAPPAS Toyota"
I was lied to, deceived, and verbally abused several times at this dealership by Gino Micallef over SUPPOSED "FREE" tires, which were mounted on my car at 35,000 miles. At point of new car purchase, I was assured that the tire program I agreed to participate in, would replace "like for like" tires on my car when they were needed. That was NOT the case. Free tires wound up costing me over $1,400 dollars, with the Pappas tires donated to charity on my part. I took my car somewhere else to purchase the "like for like" tires I was promised. I refer to this dealership as CRAP-xxx Toyota. I tell everyone I see with a Papper emblem on their car of my bad experience, and give them a business card to go to an HONEST dealership, in Seeger Toyota. Funny ... Seeger hears lots of complaints about Pappas, both in their sales and service.
"very pleased!! I will be back and I shall recommend everyone"
- Aaron Lasky
I was politely quoted a reasonable price and came in for the work. It ended up being even easier and they charged less than what was quoted and blew my mind. I've been here before and haven't left dissapointed. Even though it's my only day off they made the guy getting work done to his car waiting in line a happy happy man. Thank you guys for being efficient and a pleasure to do business with. A new life long customer- Aaron lasky. Except the lady behind the desk felt uncomfortable giving me her last name to put on the review, and I'm not ugly or a creep hahaha. Oh well :)
Other Employees Tagged:
Rachel "only one here" haha