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Tom Peacock Cadillac

Houston, TX

4.7
279 Reviews
Welcome to Tom Peacock Cadillac Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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15480 North Fwy

Houston, TX

77090

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Showing 279 reviews

September 06, 2024

Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed More

by Casanova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricco Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alvis Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Spear Pittman IV
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
1.0
This rating includes all reviews, with more weight given to recent reviews.
Billie Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Falcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt Thomas, Joe Wolf, Dealer Rater
Sep 09, 2024 -

Tom Peacock Cadillac responded

Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service. Sincerely, Steve Hainline | General Manager | 281.443.7700

August 31, 2024

Thank you Ron Samples, great representative. He has helped us out and we appreciate him More

by Fitzs2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Samples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Ron at Tom Peacock Cadillac. We appreciate your support and are glad he was able to assist you. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 26, 2024

The staff here is always so pleasant and very thorough when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! More

by mlturcato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Wolf
Aug 28, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our staff at Tom Peacock Cadillac. We pride ourselves on thorough service, and it's great to know that it shows. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 23, 2024

Always amazing customer service. They are prompt and curious. The staff is very knowledgeable and professional. Thank you More

by Aladylaurel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Tom Peacock Cadillac responded

Thank you for the wonderful review! I truly appreciate your kind words about our customer service and knowledgeable staff at Tom Peacock Cadillac. I'm glad to hear you had a positive experience, and I look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 20, 2024

Daniel was great salesman that goes above and beyond! ! Thanks for such knowledge and patience. More

by marieb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Tom Peacock Cadillac responded

Thank you, Marie! We are thrilled to hear that Daniel provided you with such great service at Tom Peacock Cadillac. His knowledge and patience are truly valued, and we appreciate you recognizing his efforts. We look forward to seeing you again! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 19, 2024

My service was excellent and all expectations were met. I would recommend them to anyone. More

by pegarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! I'm thrilled to hear that your service experience at Tom Peacock Cadillac was excellent and that we met your expectations. Your recommendation means a lot to me! I look forward to welcoming you back in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

Aug 21, 2024 -

pegarner responded

As I said, the service was fantastic. I will recommend your dealership to everyone.

August 17, 2024

The first time I came here to get my car oil changed, the service was very good. More

by Dung Q Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
Aug 20, 2024 -

Tom Peacock Cadillac responded

Thank you for your positive feedback! We’re glad to hear that your first experience with us at Tom Peacock Cadillac was a great one. Providing excellent service is our top priority, and we look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 16, 2024

By far the most stress free and seamless car buying experience I’ve ever had. Jeff was amazing and I was in and out in just about 2 hours. Top notch service, I know where I’m sending my friends and fam More

by AdrianlovesSubies
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lofton
Aug 17, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! I'm thrilled to hear that you had a stress-free and seamless car buying experience with us at Tom Peacock Cadillac. Jeff will be delighted to know he made such a positive impact. I appreciate your recommendation and look forward to serving your friends and family in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 15, 2024

I’m so happy being a customer with Tom Peacock I’ve bought two vehicles . And Mr. Alvis Young has always helped us with our customer service. We need more people like him.. Thank you More

by maryhelenlara56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tkeyah Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your kind words! We truly appreciate your loyalty, and we're thrilled to hear about your positive experiences with us at Tom Peacock Cadillac. Alvis is indeed a great asset to our team, and it's wonderful to know he has provided you with exceptional service. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 31, 2024

Extremely Disappointed. The salesman, Mr. Tommie Simeon has gone above and beyond to assist. He has been great. Alvis Young, service dept, has struggled to provide good serv More

by wjones80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alvis Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Simon
Jul 31, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your experience with us. I appreciate your kind words about Tommie and his dedication in assisting you. However, I understand your frustration regarding the service department and your ongoing issues with the SRX. Your concerns are important to me, and I want to ensure they are addressed properly. Please reach out to me at Tom Peacock Cadillac, so we can work together to find a solution for you. I value your feedback and are committed to improving your experience. Sincerely, Steve Hainline | General Manager | 281.443.7700

Aug 14, 2024 -

wjones80 responded

Mr. Hainline, I am exhausted from trying to find some resolution to this problem. I have left two messages with the receptionist for you but no return. call. However, Mr. Alvis Young has contacted me to state Tom Peacock will order the part to fix my car, but the cost will be $1400. Initially he stated I had to look for it. I did not agree, May 2024, I took my car in for service. I told them that several of the warning lights were on the dashboard to include the stabilitrack light. The car was delivered to me on 6//1/24. I was told it was the fuel pump that was cauing all the problems I had listed. In addition I needed an air condition compressor. I was told that would solve all of my problems. On June 28, I had some of the same problems. I was driving the car and several lights came on and the stabilitrack warning. This was the same problem but Mr. Alvis said it was not. He told me I needed a brake system control module. I need to find the part and bring it back to Tom Peacock to fix and it would cost me an estimated 700. Mr. Ron Samples calls and states it is not a Tom Peacock issue but after a long conversation, he agrees to pay half. But after several conversation with him and Alvis independently, he states he is going to bring my car back. He refused to service. Why? Because I asked him to put the agreement in writing because Alvis sent a car repair agreement that did not list my concerns. He told me he was picking up his car and I could take my car to another dealer. I do not understand his frustration with me wanting all my concerns documented again. I need to speak to someone who is going to be fair. I was agreeing to pay 700 for something that should have already been fixed. Mr. Samples states he is so frustrated with me because I want the paper tracking. Today, while I'm on the phone with my salesman, Mr. Alvis calls and states he is sorry, but he misspoke. The repair will not fix the stabilitrack problem. He knows the technician recorded that the fuel pump would, but it didn’t. At this point, Mr. Young is checking with the technician to see what the problem is. In the meantime, Mr. Samples is sending someone to pick up the loaner and drop my car off because he believes I am going around and around with him. Yes, because I need clear documentation that the car is fixed to avoid returning it a 3rd time and paying more money. Thanks in advance for your assistance. If you are not the person who can address this matter, please provide me a name and number in the hierarchy. I will await your response.

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