Tom Wood Ford

Excellent worker recognition when you walk in. They let you know if any additional work is needed and what the cost is. Some of the best service I’ve ever had. you know if any additional work is needed and what the cost is. Some of the best service I’ve ever had. More

In today’s world, communication is a lost art. Tom Wood Ford has not lost that art. I am thoroughly impressed with their operation in many ways. From receiving text and emails to receiving phone calls. The Ford has not lost that art. I am thoroughly impressed with their operation in many ways. From receiving text and emails to receiving phone calls. They over communicate and I am very satisfied. More

Good job. Done on time as planned. Checked in right on time. And work was completed in the time I was told Uber service is great. Great service time. And work was completed in the time I was told Uber service is great. Great service More

I used the Quick Lane for my routine oil change, tire rotation and alignment. Professional and efficient as usual. Waited for the work to be completed. Took <2 hours which I thought was reasonable. rotation and alignment. Professional and efficient as usual. Waited for the work to be completed. Took <2 hours which I thought was reasonable. More

They kept my car for three days and did nothing to repair my problems, no one called until I tried to contact them very poor customer service and dealer service! Will never go there again or buy another car my problems, no one called until I tried to contact them very poor customer service and dealer service! Will never go there again or buy another car from them? I was told by service agreement people to go to this dealer since they sold me the car More

Zero Customer Service Terrible customer service. An hour recall- where I made an appointment, confirmed the appointment and showed up early - took them 26 hours to complet Terrible customer service. An hour recall- where I made an appointment, confirmed the appointment and showed up early - took them 26 hours to complete. They never called to say it wasn't done. I got there at 5pm and my car was up on a lift and all the technicians had left for the day. Then when they gave me a rental car- it was on empty for gas and never once did they apologize for the inconvenience. More

We had a great experience buying two trucks. Jordan was knowledgeable and extremely friendly! We had a great experience and will be returning for future purchases. knowledgeable and extremely friendly! We had a great experience and will be returning for future purchases. More

Excellent service at Tom Wood Ford! We love bringing our 2014 Escape to Tom Wood Ford. We were in a time crunch, used Quick Lane and everything went perfectly getting this car serviced. We love bringing our 2014 Escape to Tom Wood Ford. We were in a time crunch, used Quick Lane and everything went perfectly getting this car serviced. Everyone we spoke to was kind and happy and that's what we love about coming here. When it's time to trade, we'll be at Tom Wood Ford for sure! More

Excellent Service department was honest and didn’t try to over sell me. I had taken in my ford truck with squeaky brakes. They told me didn’t need brake job and Service department was honest and didn’t try to over sell me. I had taken in my ford truck with squeaky brakes. They told me didn’t need brake job and showed me the pads. They said it might come and go with change and I should just wait since pads and rotors were fine and not a safety issue. I was happy that the service manager and mechanic were very honest with me. I would highly recommend Tom wood Ford service department. More

Thorough, able to answer all our questions We told Sherri exactly what we were looking for down to the color preference. She was able to find a car that met our expectations on the lot and also We told Sherri exactly what we were looking for down to the color preference. She was able to find a car that met our expectations on the lot and also gave us a chance to look at the next bigger model. she worked with us on pricing. We were pressed for time because it took longer than we had allowed. We were able to leave and fulfill our obligation and then return later that same day. Very helpful and considerate. More