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Tom Wood Ford

Indianapolis, IN

4.3
425 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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3130 E 96th St

Indianapolis, IN

46240

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Showing 425 reviews

July 13, 2018

Best customer service! Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again More

by Marine Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie Barton
Jul 13, 2018 -

Tom Wood Ford responded

Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too.

July 12, 2018

Ervin Scott I bought a new Ford F150 supercrew from Tom Wood Ford Happy with the purchase Ervin Scott was helpful and a pleasure to deal with More

by Ford112
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
ERVIN SCOTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2018 -

Tom Wood Ford responded

Two great things: A new F-150 and an excellent review. That means you’re happy and we’re happy. Thank you so much.

June 21, 2018

Regular maintenance, oil change Great job. Very professional. It was easy to schedule the appointment. The shop was very prompt and on time. Car was clean and ready to go in shor More

by rich123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Davis
Jul 03, 2018 -

Tom Wood Ford responded

We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend--and a permanent customer--in you. We’ll do our best to live up to your review.

June 15, 2018

Service work on a work vsn Had to order parts for a emergency repair and was done as fast as possible. Erin was great to work with. Everything was done to my satisfaction and in More

by Brian M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Powell
Jul 03, 2018 -

Tom Wood Ford responded

We do love positive reviews. It’s good to know you’re pleased with the work of our Service Department. If you need us again, remember, you can schedule service online through our website.

June 07, 2018

Micheal Baldwin is the coolest guy ever!!! I’m here to let everyone know that Micheal Baldwin is so awesome he actual cared all the way thru even when it was over he was still showing things ab More

by Angelgreg90&
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Jul 03, 2018 -

Tom Wood Ford responded

It’s always good to hear we’re liked, and that we do a good job. We take great care to make sure our pre-owned vehicles will make their new owners happy. We’re happy you’re one of them.

June 05, 2018

Excellent Service I was so pleased with the professionalism and how the process of purchasing my vehicle went very smoothly. I knew what I wanted, there was no haggling More

by Cargirl123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TYLER SHOGREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TY JOHNSON
Jul 03, 2018 -

Tom Wood Ford responded

A kind review! That was so nice of you. Thanks for taking the time. We hope you’re enjoying your new used car, and that you’ll send your friends and family our way.

May 24, 2018

Quoted wrong price I came in to find out how much it would be to get the keyless enter on a used escape. I was quoted a price of $40. And was charged almost $70.. More

by Aaaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James and joe chappelow
May 25, 2018 -

Tom Wood Ford responded

Thank you for your feedback. We try our best to keep our pricing competitive, but we understand these prices may seem steep. We wish your auto service experience with us had been better. If there is anything we can do, please feel free to contact us!

May 23, 2018

Fabulous experience. Everyone was very courteous. Fabulous experience, everyone was very courteous. Ordered me an Uber both ways. Washed my car. Covered seats and floor and left interior spotless. I w More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie Barton
May 23, 2018 -

Tom Wood Ford responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

May 22, 2018

Great Service I've been taking my car to Tom Wood Ford for 3 years and they do a great job servicing my car. I always come back! More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe (in Quick Lane)
May 22, 2018 -

Tom Wood Ford responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks.

May 22, 2018

Recent service Oil change, cabin air filter replacement, engine coolant exchange and bulb replacement. Great experience, with great customer service. Helpful staf More

by Fordedge2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Davis
May 22, 2018 -

Tom Wood Ford responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

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