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Tom Wood Ford

Indianapolis, IN

4.3
422 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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3130 E 96th St

Indianapolis, IN

46240

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Showing 422 reviews

June 15, 2018

Service work on a work vsn Had to order parts for a emergency repair and was done as fast as possible. Erin was great to work with. Everything was done to my satisfaction and in More

by Brian M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Powell
Jul 03, 2018 -

Tom Wood Ford responded

We do love positive reviews. It’s good to know you’re pleased with the work of our Service Department. If you need us again, remember, you can schedule service online through our website.

June 07, 2018

Micheal Baldwin is the coolest guy ever!!! I’m here to let everyone know that Micheal Baldwin is so awesome he actual cared all the way thru even when it was over he was still showing things ab More

by Angelgreg90&
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Jul 03, 2018 -

Tom Wood Ford responded

It’s always good to hear we’re liked, and that we do a good job. We take great care to make sure our pre-owned vehicles will make their new owners happy. We’re happy you’re one of them.

June 05, 2018

Excellent Service I was so pleased with the professionalism and how the process of purchasing my vehicle went very smoothly. I knew what I wanted, there was no haggling More

by Cargirl123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TYLER SHOGREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TY JOHNSON
Jul 03, 2018 -

Tom Wood Ford responded

A kind review! That was so nice of you. Thanks for taking the time. We hope you’re enjoying your new used car, and that you’ll send your friends and family our way.

May 24, 2018

Quoted wrong price I came in to find out how much it would be to get the keyless enter on a used escape. I was quoted a price of $40. And was charged almost $70.. More

by Aaaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James and joe chappelow
May 25, 2018 -

Tom Wood Ford responded

Thank you for your feedback. We try our best to keep our pricing competitive, but we understand these prices may seem steep. We wish your auto service experience with us had been better. If there is anything we can do, please feel free to contact us!

May 23, 2018

Fabulous experience. Everyone was very courteous. Fabulous experience, everyone was very courteous. Ordered me an Uber both ways. Washed my car. Covered seats and floor and left interior spotless. I w More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie Barton
May 23, 2018 -

Tom Wood Ford responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

May 22, 2018

Great Service I've been taking my car to Tom Wood Ford for 3 years and they do a great job servicing my car. I always come back! More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe (in Quick Lane)
May 22, 2018 -

Tom Wood Ford responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks.

May 22, 2018

Recent service Oil change, cabin air filter replacement, engine coolant exchange and bulb replacement. Great experience, with great customer service. Helpful staf More

by Fordedge2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Davis
May 22, 2018 -

Tom Wood Ford responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

May 18, 2018

Oil-Change, Tire Rotation, Check-Up My service specialist was polite, helpful, and walked me through the process. My vehicle was ready within a very reasonable amount of time, and I w More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chappelow
May 18, 2018 -

Tom Wood Ford responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they too enjoy a compliment!

May 18, 2018

2018 Ford F-150 Very friendly and Knowledgeable staff. Was a pleasure doing business with the folks at this dealership. I liked the covered area they use to go over More

by Michael 150
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Cunningham
May 18, 2018 -

Tom Wood Ford responded

So nice to get a great comment. Everyone loves a compliment, but in these days of social media, they are more important than ever. Thank you so much.

May 16, 2018

Great service!!! Recently bought a Ford fusion from Tom Wood Ford and the sales team were very helpful and easy to work with. My wife bought a vehicle two years ago More

by Montana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Golden
May 16, 2018 -

Tom Wood Ford responded

Thank you. There’s nothing better than a customer who loves their new Fusion! If there’s anything else we can do, be sure to let us know.

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