Tom Wood Ford

Sadly there are no negative scores possible, so please do not take my "1 star" rating as any sort of admission that I believe this business should be allowed to exist. I've never been treated this badly any not take my "1 star" rating as any sort of admission that I believe this business should be allowed to exist. I've never been treated this badly anywhere - and that's saying quite a lot. The background is - roughly two weeks ago I made an appointment with Tom Wood Ford Service for my (~$50,000) 2020 F150, which is still under warranty. I need to have the transmission looked at because it shifts rough into 4th gear. I told them all of this and was given an appointment to bring it in this morning at 11am for them to look at. Because it happens when the engine is cold, I took a day off work and arrived at 7:30am and waited in the waiting room, to increase the odds of the intermittent behavior occurring when they were looking at it. After waiting 3 1/2 hours I went up to the desk for my 11 o'clock APPOINTMENT - scheduled almost two weeks ago - and the advisor reads back all the information I had reported about the transmission, asks some other questions - and then instead of asking for the key he tells me they can't look at it for 3-4 weeks. I was outraged. I thought I must be misunderstanding him, so I asked for the service manager. The Service Manager eventually showed up, and I relayed the story, and he completely unapologetically confirmed the whole thing within 20 seconds. No Sorry's... No offer to reschedule or bump things up... To quote what the kids say these days, he had absolutely no f*cks to give. I got the distinct impression from him that he thought I was a particularly annoying idiot, wasting his time for thinking an Appointment would carry with it any sort of expectation of having your vehicle looked at. Clearly, appointments mean nothing at Tom Wood. I guess if you don't have enough $50,000 trucks sitting in your driveway that you can't let yours sit on their lot for 4 weeks while they decide if they want to service it, then you shouldn't have bought a Ford... Of course I immediately called Ford Complaints - who very sympathetically listened to my story and said they'd put a complaint report in the dealer queue - whatever the xxxx that is. I'm not sure Tom Wood Ford is in too much fear of that complaint queue but I'll just hold my breath and wait for it... More

First time being customer here , I love it! ! The customer services is top notch, we will be doing more business with them in the future ! The customer services is top notch, we will be doing more business with them in the future More

Customer service repair area was clean and well organized with Chad as a very courteous service contact. Sales area was clean and welcoming. Salesman JR was very knowledgeable and helpful. with Chad as a very courteous service contact. Sales area was clean and welcoming. Salesman JR was very knowledgeable and helpful. More

I bought a used truck there. I dealt with a salesman named Tony Druckmiller. Friendly and helpful great to deal with. Didn't treat you like he was better than you. I dealt with a salesman named Tony Druckmiller. Friendly and helpful great to deal with. Didn't treat you like he was better than you. More

Kind guys to work with, also saved me a trip by bringing the car to me down here on the Southside and got me to a payment I’m comfortable with. the car to me down here on the Southside and got me to a payment I’m comfortable with. More

Did business with the used cars in Greenwood. Justin the manager and Robert the salesman Justin the manager and Robert the salesman More

Very professional! All paperwork was in order and sales person was excellent! Justin Broeker the sales person explained things very well. Was very impressed with the ve All paperwork was in order and sales person was excellent! Justin Broeker the sales person explained things very well. Was very impressed with the vehicle cleanliness. More

Jack was extremely helpful, made the process fun and easy would highly recommended and will go back would highly recommended and will go back More

It took hours to get a car loan and then when we were told that we were finally approved the car payment was $500 a month then the manager talk to us into adding an additional gap insurance which was an told that we were finally approved the car payment was $500 a month then the manager talk to us into adding an additional gap insurance which was an additional $26 a month and it was for a 2015 Ford edge titanium and it had almost 140,000 miles on it so my husband and I both feel like we were him kind of pushed into the deal because they wanted the $2000 down payment that evening and told us well we’ll take your money but you cannot get the car until the next day so I did not appreciate that and I did have some reservations about it but my husband decided to go ahead and tell me leave the money which I did but for The price it was too expensive and the loan company we found out later was a type of lender that was a predatory lender so I did not have a good experience with this location this is the second time I bought a car from them the first time everything went smoothly I had a reasonable down payment I also had a reasonable monthly car payment but the second time around it was just awful! We had a very bad experience with this dealership. We will never go there again. More

Tammy the receptionist was amazing. Everyone was busy and she greeted us with a warm and friendly smile and saw to it we were promptly assisted. Everyone was busy and she greeted us with a warm and friendly smile and saw to it we were promptly assisted. More