Tom Wood Ford

I'm Glad It's Over.. I wish I could say my car buying experience at Tom Wood’s was a positive one but I just can’t. Knowing that we would be traveling 4 hours to look at I wish I could say my car buying experience at Tom Wood’s was a positive one but I just can’t. Knowing that we would be traveling 4 hours to look at a used car they had, I thought I had negotiated the price and the terms of the loan over the phone. In my mind, the only decision that needed to be made once we arrived was if we really wanted the car. Imagine my surprise when after deciding to buy the car I find out that the terms and interest rate that had been discussed had magically changed which added about $1,500.00 to the price that we had agreed to. Along with that, there were some “aftermarket” charges on the paperwork that I never asked for or agreed to. Once the price and term issues were straightened out we finally get in the finance office and find out that the interest rate was more than I anticipated. Because I questioned Steve in finance, I was bounced out of his office and then had to get back in the finance loop which took forever. I truly feel I was being “punished” for questioning what I was being told and Steve in finance was nothing short of rude. Not once during this grueling process of what should have been a simple purchase transaction did any of the Sales Managers come down off their “Sales Tower” in the showroom to speak to us....this is far short of my idea of “Customer Service”. All I can say is I’m glad it’s over…… More

VERY DISSATIFIED ,I WANT MY DURANGO 'S KEY............... I purchased my 2006 Dodge Durango in 2010 just paid it off early, now TOM WOOD manager RICK (smartly) said they Don't have my 2nd KEY,which is a LIE, I purchased my 2006 Dodge Durango in 2010 just paid it off early, now TOM WOOD manager RICK (smartly) said they Don't have my 2nd KEY,which is a LIE,I saw my KEY....when I purchased my DURANGO.CHASE BANK does NOT have my KEY,I just want my KEY. MARY ANN BARBER More

Traded-Up I visited Tom Wood Ford to trade-in my 2010 Fusion. Originally I was planning on purchasing a new 2014 Fusion but a used 2013 Fusion got my attention I visited Tom Wood Ford to trade-in my 2010 Fusion. Originally I was planning on purchasing a new 2014 Fusion but a used 2013 Fusion got my attention once I was on the lot. Josh was my salesman and was very patient with my indecisiveness and going back and forth between the 2014 and 2013. When I decided on the 2013, the negotiations began. Josh was very friendly and professional. Even though the negotiations were tough, he never lost his cool. I feel like I got a great deal on a great car and am very satisfied with the car buying process. I did not feel pressured to buy any of the extras, though they were offered. I felt respected and listened to the entire time. When we were discussing the payoff for my trade-in, I was off by about $30 and had to pay cash at the dealership for the difference. No problem for me... but the cashier asked Josh if "she had to do it today or could it wait for Monday?" I thought that was a bit unprofessional but Josh handled it well and insisted it be done today to prevent me from making another trip. Josh said he would follow-up via text message for the 5-digit entry code to the car and he did as promised. My one complaint is the amount of time it took for the title/registration work to be completed. It took 23 days for me to get the required paperwork to submit to the BMV to register the vehicle, and that is because I called twice to follow-up on it. Other than that, things went well. I will likely be back again in the future to purchase my 3rd car from Tom Wood Ford. More

Tom Wood Ford for Diesels is a huge no no. First off this was my first experience with a dealership ever. But after being met with friendly smiles and a reassuring promise of satisfaction I dec First off this was my first experience with a dealership ever. But after being met with friendly smiles and a reassuring promise of satisfaction I decided to let them work on my 2003 F250 Diesel. A HUGE MISTAKE! Truck wouldn't start so I figured Ford would be the best place to start. I had the truck towed there. After diagnostic testing their only Diesel Mechanic TIM says that I need a injector#2. I asked the total price of the repair and it seemed on par so I continued with the work. In the midst of the truck being all apart I asked the tech TIM if there was anything else I should be doing to it while its apart and he said it would be a good idea to replace the oil cooler. Short an simple I bought a oil cooler online from a Ford dealer ship to save 250 on the part. Brought it to the tech and had it installed. Was glad I did too because the one that was in the truck was plugged with three inches of rust an particles. Got the truck back and drove the truck and realized that the trucks EOT delta was 30degrees higher than the ECT still. Took it back and explained to the service manager TOM KASHMAN that the truck was not fixed. This guy is a shyster. He immediately started to attack the age of the truck and was blowing me a bunch of hot air. I don't know how he did it but he talked me into paying for a flush and labor to do another cooler. I in all honesty just wanted it fixed so if paying for it again with vc9 flush would do it I was game. Well they kept the truck a month and when I got it back it still has a delta of more than 25 when not towing which is incorrect. Took the truck back still under warranty for the part and the labor and was refused any cooperation from Tom Kashman or Tom Woods Manager Rich Marowski. I feel very taken advantage of by this Business and feel the need to warn potential customers especially diesel customers that this is not the place to go. Don Hinds which is just down the road is much nicer more professional place to take your Ford. The reason why I rate Tom Wood so low is because it was the worst service I've ever received anywhere in 37 years. Im out 2700 dollars and the truck is still not fixed. I tried to sit down with them and get it sorted out with them and they are the rudest people and are not honoring their parts warranties or their service warranties. They are no better than xxxxx taking money from hard working folks and weaseling their way around their warranties. If you are considering Tom Wood Ford,........Don't! More

Was not called back,was charged more then quoted price-was delivered a used Certified truck that had a major recall open on it risking mine & my familys health!!! Till the ddealership mngmnt changes price-was delivered a used Certified truck that had a major recall open on it risking mine & my familys health!!! Till the ddealership mngmnt changes I would not refer nor trust Tom Wood Ford !! More

Worst experience with a car EVER! Please do not buy any Ford products with this crap dual transmission. I believe these are in the Focus, Fusion, and Fiesta's. They market and advertise it as an automati Ford products with this crap dual transmission. I believe these are in the Focus, Fusion, and Fiesta's. They market and advertise it as an automatic. It's not. It's a manual in an automatic and it's terrible. I bought a new 2012 Ford Fiesta back in February of 2012 and it has been a nightmare of a car. It drove great for the first 9,000 miles. No noise, no jerking, no jolting, no grinding or shuddering. Between 9-10,000 miles the car begins to do the things I mentioned in the last sentence. Dealership agreed at that time there was a problem and they replaced the motor to the transmission. The car ran well and all the mentioned issues went away. 10,000 miles later, the transmission started to act up again doing all the things mentioned before in this review. Dealership once again agreed there was a problem and replaced the clutch to this manual automatic transmission. Once again, car drives as normal and all the issues mentioned previously went away again. Let's jump to 5,000 miles later. Transmission starts acting up again. Dealership confirms on my service paperwork that problem was verified and they did a "flash" of my computer system. Apparently this is the last authorized "fix" Ford has in their pockets to "fix" the transmission. After this last ditch effort, they start to tell you these things are NORMAL! Your transmission slipping and making terrible noises is NORMAL. Of course it is! What?!?!?! What kind of a response is that. Who is gulliable enough to take this as an answer? I worked with Ben for the 3 times they actually took a look at my car. Ben is a great guy and tried to work it out with me. I don't want to take it out on him and that's why I gave customer service a 3. Tom Kashman the service manager could work on his customer service skills for sure. He's been baiting me about what attorney I would use and when I mentioned contacting the attorney gernal's office regarding the issue he stated "Well, all they would do is send me a letter asking about the issue, and I would send one back saying your car is normal". Also said, we can fix things that are broken. Your car isn't broken, and what you want us to do is redesign it. Actually, TOM, what I would like for you to do is make my car run EXACTLY like it did when i bought it. If this car had a transmission that felt like it was slipping and making these awful grinding sounds, and jolting when trying to accelerate after coming to a complete stop when I first bought this car I would have NEVER bought it. Tom gave me the Ford Customer service number as he made it sound like it was an option for Ford to buy back my car. He later told me it would be less "emtional" for me if I just traded it in. Less emtional for who? I did contact Ford as I don't want to just trade in this car. Why would I want some other person to buy this car that I just traded in to have the same exact issues I have had? All I am asking is for Ford buy it back. After calling the actual FORD company, they assigned a regional manager to my case. His name is Jim Willard. I thought Tom could work on his customer service skills, but Jim is by far the most rude, arrogant, ill mannered man I have ever spoken to. Before I had a chance to say anything other than hello, he went on a 2 minute rant and never even asked or verified my concerns. He immediately said my car wasn't going to be available for a buy back. So glad Ford go him involved. He was very helpful. Please note the sarcasm. He did offer me some free oil changes and what not. Too bad it wasn't a new transmission he offered. I hope someone reads this and is saved the hassle and constant INCONVENIENCE that buying these types of cars with these transmissions in it have caused. Also, if Tom Wood and Ford thinks this review is bad, I've got many more I'm ready to write. I've never been so disappointed in a car and in a company in my entire life. Shame on you and this defective product. If this is happening to you, be aggressive and let them know you're not going away. I will be telling everyone I know to BEWARE! More