Tom Wood Nissan

added 17% shop supplies to the repair bill on my Xterra I was quoted 112 for an engine diagnosis(fair) plus 99.95 for an alignment, plus 79.95 for an interior cleaning, total 291.90. I accepted the quote. I was quoted 112 for an engine diagnosis(fair) plus 99.95 for an alignment, plus 79.95 for an interior cleaning, total 291.90. I accepted the quote. This is my complaint. $49.95 was added for shop and cleaning supplies for a 17% add on to my quote. Does anyone think this is a fair add on for supplies? I think it was excessive, and I complained to the manager. He begrudgingly said he would send me a check for 1/2 of the 49.95. An add on of 5% might be reasonable, but never 17%. More

horribly unprofessional I had an extremely disappointing FIVE HOUR experience at one of your dealers Saturday, 10/24. My friend was searching for a used Wrangler. This dealer I had an extremely disappointing FIVE HOUR experience at one of your dealers Saturday, 10/24. My friend was searching for a used Wrangler. This dealer, Tom Wood Nissan, had one in stock, so we went to check it out. When we arrived, we were greeted and was able to take a test drive. My friend loved the Jeep and we entered into a salesman's office, Scott Sumner. Scott was extremely helpful in our search. This is when things started to go down hill... The first issue was that my friend had no credit history so he would was not able to get a loan by himself. I was willing to cosign for him, so he could get his Jeep. We wanted them to hold the Jeep for us until Monday when he could talk to his father first about cosigning a loan. Scott kept going back and forth to the manager with questions we had to make sure we could buy the Jeep. Scott confirmed that the Jeep was ours and we could wait until Monday to sign the papers. Then a guy and his son came in and looked at the same Jeep and had a check in had to pay for it. We were assured that we would have first dibs on the vehicle because we were there first. Scott then had come back to say we needed to cosign for the Jeep that day. We then began a series of questions that Scott had to go run by the manager every time. Cliff Yancey, the used car manager, was always too busy to come talk to us. Cliff never once talked to us during our ordeal, until the end. We were offering that I cosign the loan that saturday and finish the paperwork up on Monday. They then told us that we couldn't do that either and whomever had the money first on monday morning would get the vehicle. We had not left the dealer for 5 HOURS that day, and near the end of our exhausting time there, Cliff Yancey sold the vehicle to the man with the check. Without telling us that if we did not cosign a loan on saturday, we wouldn't get the vehicle. At the end of our extended visit to this dealer Cliff made Scott Sumner, Mark Brown, a finance guy, my friend, and me come into a closed office. Told us that there "Seemed to be a communication problem today". He was not pleasant and was extremely unprofessional in the way he handled the situation. He placed blame on me and my friend and the Scott (our salesman) for miscommunication. I have never been treated so poorly by a company I thought I was going to give my business to. He kept telling us "I don't see a cosigner", and I told him I was there to cosign for my friend every time. The entire time Cliff was talking felt confrontational and felt like he was talking down to us. He last told us that he didn't care we wanted to finance the car and was told by the GM to take the check, instead of the two guys that had been waiting 5 hours to get answers and close a deal. That is extremely dishonest and a terrible business model for a "reputable dealer". Cliff continued to talk down to us for at least 10 minutes until my friend and I got fed up with him and left. Cliff was completely unapologetic and unwilling to listen and acknowledge to any points we had to say. More

STAY AWAY FROM THIS DEALERSHIP If I could of given a 0 star that is my vote. I was shopping online trying to find the best deal. They had the car i wanted but after I put in a reque If I could of given a 0 star that is my vote. I was shopping online trying to find the best deal. They had the car i wanted but after I put in a request to contact me. No one replied back. I even left a message with the manger and received no call back. I talked to other Nissan dealers in the area and they also backed up my thoughts and said the Tom Wood has a lot of manager turnovers and the worst reputation in the Indianapolis area.. STAY AWAY FROM THIS DEALER!! 0 STAR More

Unprofessional, rude and discriminatory! Tom Wood Nissan seemed like they were a good dealership. I say this because I had EXCELLENT SERVICE from Tom Wood Honda in Anderson off of Scatterfiel Tom Wood Nissan seemed like they were a good dealership. I say this because I had EXCELLENT SERVICE from Tom Wood Honda in Anderson off of Scatterfield Rd. but unfortunately that hospitality would not travel down the road to Indianapolis. I brought my 2013 Nissan Altima to Tom Wood Nissan on 07/31/2015 to get washed and vacuumed and my tires rotated as a result of my rewards program. I waited about 2 hours for them to complete those two task. When it was time to pick up my car and leave as I was walking out of the building and up to my car I noticed a 6-8 inch scratched along the drivers side back door that was not there prior to and it looked like someone had attempted to touch it up. I immediately was like what the heck and told the man who was checking me out. He then brought his service manager Gary out to look at it where Gary treated me like a red headed step child and basically was trying to call me a liar and that this COULD NOT have been done there, BUT, since the person who checked me in did not point it out to me, they would fix it. I had an appt scheduled for 08/03/2015 to get it fixed for 1 oclock where it says on my confirmation email that I would WAIT WITH THE VEHICLE. When i got there I was told that it would take well into the day to fix. So i had two options, come back another day, or rent a vehicle to be able to go pick up my sons when they got out of school. I had no one else to drop me off any other day and I have a newborn so waiting all day at a dealership for a vehicle is not ideal. I went ahead and got the rental of which I was told I would have to pay for and if they needed to keep my car longer than a day, then they would pick up the tab after that. I did not agree but I needed to get my car fixed and get my kids from school. I then attempted thereafter to get in touch with Ken Kassenbrock (spelling?) the GM at the dealership. As a customer with an issue, you should never be too busy to call me back and at least say you would get back with me as soon as convenient or something. He blew me off all day and I even showed back up to the dealership, hoping that if I was there he may make my issue something of a priority. He didn't and I just had to wait to hear from him, it was a waited trip. Well this morning 08/04/2015 he called me back and in a very unprofessional and nonchalant way proceeded to tell me that this is the way they do it. Nobody has had any damage happens during a wash, etc. I then said that I feel if I were from the carmel area that they would treat me differently, he said it doesn't matter if they are from downtown or anywhere, that they deal with people from all areas He then threatened me with saying, " I can stop the process (meaning stop the repair on my door) and give you back your car or you can just pay the $30 and have a nice repair done," After that he cut em short saying he needed to go because he had a customer in front of me and for me to just call him later or I could talk to him when i picked the vehicle up. He was extremely rude and made me feel that I had no choice in the matter and that my issue didn't matter. Why should I pay to rent a car that I need because your service department damaged and tried to hide it the damage on my new car? I will never bring my car back to this place ever again, and I am sorry that they are a representative of Tom Wood who at least in Anderson at the Honda dealer did an excellent job which is why they got the sale. More

I leased my new 2013 Nissan Altima from Tom Wood Nissan and absolutely love it. I had a 2012 and have found that the seats in the 2013 are much more comfortable. This is the 14th car I have gotten from Tom and absolutely love it. I had a 2012 and have found that the seats in the 2013 are much more comfortable. This is the 14th car I have gotten from Tom Wood Nissan and would recommend them to everyone. A special thanks to Tony Cook and Dennis Pennington for getting me a great deal. Thanks guys you're awesome!!!!! More

My experience at Tom Wood Nissan was absolutely ridiculous. My car had been stalling and the problem was getting worse. When I took it to Tom Wood they 1)had no emergency slots available, 2)found ridiculous. My car had been stalling and the problem was getting worse. When I took it to Tom Wood they 1)had no emergency slots available, 2)found nothing wrong, 3)the rental car place tried to charge me double, 4)changing one headlight cost 50 dollars! As you can imagine, the stalling problem became worse. I took it to a mechanic in Noblesville who came highly recommended. They found the problem immediately, told me they would have taken care of it in a ROUTINE go-through of the vehicle, and changed my oil, all for HALF of the price the dealership charged. I do not recommend the service department at Tom Wood Nissan. More

I took my Nisssan Sentra in with just 62,000 miles. They told me it was a $600 fix that then jumped to $4200 and needing a new engine. I was told while my car was being fixed that they would set me up in a told me it was a $600 fix that then jumped to $4200 and needing a new engine. I was told while my car was being fixed that they would set me up in a rental and take care of the bill. I contacted the corporate Nissan to see if they would cover the repairs since I was just 2,000 over my warranty. They did cover the cost of repairs (which was EXTREMELY nice of them) but then when I went to pick up my car I had an almost $400 rental bill. Joe said it was because the corporate Nissan wouldn't cover it, even though corporate had never mentioned a rental in the first place. If I hadn't been told that Tom Wood Nissan was going to cover the rental I never would have taken it and I find it extremely frustrating that they tried to stick me with a bill after telling me they would take care of it. I was looking to trade in my car once it was fixed but I would NOT go back to that dealership. I appreciate the help that Todd gave me, but they should have told me about the cost of the rental. At no point in time did anyone in service or rental tell me there would be a cost. Joe was extremely unpleasant and rude, so in return I was as well. If you're going to treat your customers that way you are going to lose a lot of money. More