Tom Wood Subaru

Great experience from purchase through service. We had a crazy situation with our car that they went above and beyond the necessary to fix for us. Sales guys were awesome through two different car purcha crazy situation with our car that they went above and beyond the necessary to fix for us. Sales guys were awesome through two different car purchases at Tom Wood Subaru. The service staff actually cares about us and they treat us like our happiness will affect their day. We never owned a Subaru till we bought our first one from Tom Wood. Now own a second one and will forever be Subaru owners if we can buy them at Tom Wood Subaru up in Carmel, Indiana. More

This is the 3rd Subaru I have bought from Dave Kraft at Tom Wood Subaru. Dave Kraft sold my sister a Subaru. And my Grandmother still has her 1998 Forester that Dave Kraft sold her. EXCELLENT Service. I'm Tom Wood Subaru. Dave Kraft sold my sister a Subaru. And my Grandmother still has her 1998 Forester that Dave Kraft sold her. EXCELLENT Service. I'm glad he's still with the company. My neighbor now wants my car. I see him looking at it everytime he mows his grass. He can't have it. He will have to go buy his own :) More

My 2011 STI is the third car my family has bought from Tom Wood Subaru. Each time has been a great experience. Dave Kraft has been Salesman of the year numerous times for a reason. I had a few things i Tom Wood Subaru. Each time has been a great experience. Dave Kraft has been Salesman of the year numerous times for a reason. I had a few things installed on the car and an alignment done right away and the service and parts dept. people are easy to work with too. Subaru makes great cars and Tom Wood is a great place to buy them. I highly recommend you see Dave Kraft if you are looking for a new Subaru. The dealership supports the community, the work with many local non-profits such as the Humane Society and Susan J. Komen Foundation. They support the local Subaru owners club too, Tom Wood Subaru hosts meetings twice a year for the motorsports enthusiasts. More

We bought a 2005 Jeep from them in December 2010 , this Jeep had a bad shaking and it shut down twice with us , and it start to shake and the enging light came on , we took it to two dealers that did not f Jeep had a bad shaking and it shut down twice with us , and it start to shake and the enging light came on , we took it to two dealers that did not fix it , it was random cylinder misfire, we call them and turned the car in since January to April, they did not fix the jeep, Me and my husband were paying each months a payment on jeep but we never have it, then the dealer claim they did not know what how to fix it and we swap the car with ford taurus , that had gas cap light is on and the driver seat hear is not working and it shake a little bit, the sales (andy) promise to fix all this, after few days the car did not start in the morning and we took it back for the service, I ask them nicely to the manager since we really have a very bad experiences with them since the jeep sat for monthes in their service , I ask them to be qick in the service and not to be so long please not a week, we do not have another car, My husband call them everyday they either did not answer him or they read from the same script they did not know when they get the job done, same answer every time and everyday ,we are very frustrated and we went to get the car even if we get it towed, we discover that they damage the back pumber, and they did not told us or give us a work paper or get the job done, my husband does no get his money easy , he is police office and every time he leave for work , I do not know if he will come back. hope this help you to be aware please we have a big nightmare. More

I just wanted to say again how awed I’ve been with the service, attention to detail, and almost overwhelming desire to please the customer (me!) at Tom Wood Subaru. I LOVE my new Subaru, and the dealersh service, attention to detail, and almost overwhelming desire to please the customer (me!) at Tom Wood Subaru. I LOVE my new Subaru, and the dealership; it’s actually fun to go there and be greeted by Keith and a big hug. Dave Kraft and Keith Graul were so helpful and kind on Sat. to check and fill my tires after the “tire pressure” light came on. I’ve never been to a more service-oriented business of any kind; I’m looking forward to many years with my new Outback and my new dealership! More

They are friendly, but that's about it. The service manager is horrible, the techs and service advisers know very little about cars in general and have extremely shoddy troubleshooting methodologies. manager is horrible, the techs and service advisers know very little about cars in general and have extremely shoddy troubleshooting methodologies. I have an issue with an imbalance in the drivetrain, and they were stumped after 4 service appointments where they were STILL trying to rule out tires. Their customer service approach hinges on smiles and fake friendliness, but the service is just not there. More

I bought my new car from Dave Kraft. The sale started with him immediately changing the agreed upon price for the car. He made promises that were not kept once I took delivery of the car regarding some with him immediately changing the agreed upon price for the car. He made promises that were not kept once I took delivery of the car regarding some minor repairs that were needed. As a result of those items, among others, I turned in a somewhat negative survey. A couple of days later I received a voicemail, and a couple of online messages/emails from him asking me to call him immediately. I responded to him with an email explaining the situation thus far with how they had dealt with the problems and fulfilling his promises promises and why I was not satisfied. He responded asking me to request my survey back from Subaru because it hurt his bonus that quarter. Like the service department, the sales department is friendly, but provides VERY poor service. More