Tom Wood Subaru

complete and utter incompetance! I have a new Subaru WRX. Rear Brake light LEDs burned out, and I wanted the part replaced. Its a warranty repair. I call Tom Wood Subaru service, and I have a new Subaru WRX. Rear Brake light LEDs burned out, and I wanted the part replaced. Its a warranty repair. I call Tom Wood Subaru service, and after a while Im talking to a person in the parts department, who helps me identify the needed part, and informs me that Ill need to make a service apt, then have service contact him to order the replacement part. I set up my appointment, and then just to make sure its understood, I follow up with service and talk to a service rep to make sure they understand what part I need, and that the service dept needs to contact parts dept to make sure the part gets ordered. "no problem" Im told "well handle this and see you on the service date". I bring in the car to get the part replaced, and after a 20 min wait Im told the part was not ordered. That's pretty frustrating considering the lengths I went to to make sure these people did their jobs. They never even called me to say the part was not there! So I call back later that day to reschedule a 2nd appt. I make sure that the person I talked to speaks to the service manager, just to be sure that the part is ordered. I come back two weeks later, and this time after an hours wait, Im told they don't have the part! Again, no phone call, just "oops we screwed up again". I GIVE UP! Im keeping the defective part on the car, and hoping all the LEDs don't burn out. I have bent over backwards to try to help these people perform their own jobs, but Tom Wood Subaru is by far the most incompetent group of do-nothings Ive ever had to deal with. If you want to buy a Subaru, or have your Subaru fixed, I have two suggestions for you: Dryer and Reinbold or Falcone Subaru. Anyone will be better than the Tom Wood group. More

Keith Graul I found the subaru I wanted on the web, checked on it for a week, then went to Indy to test drive. My brother in law has bought many cars for personal I found the subaru I wanted on the web, checked on it for a week, then went to Indy to test drive. My brother in law has bought many cars for personal use, so he came with me to be sure I got a fair deal, unfortunately sometimes a solo female will be hustled by over zealous salespeople. All in all it was a great experience, Keith has a real passion for subaru- his enthusiasm was honest and his style was relaxed and friendly. He understood our needs and Wallis and I both felt we got a good deal. John Hiatt the finance guy was a character, he got all that paperwork done quickly and explained everything to our satisfaction. We left happy, and I am loving this vehicle! Can't wait to throw the canoe on top and get out to the lakes around Bloomington! Ozma Bond More

I bring my car to Tom Wood Subaru for the fast, friendly, quality service. Todd Vonblon is fantastic and very personable. I am never treated as a number when I deal with him. Jackie was super friendly- I w quality service. Todd Vonblon is fantastic and very personable. I am never treated as a number when I deal with him. Jackie was super friendly- I was having a bad day until she brought a little ray of sunshine to me today as she picked up my car and dropped off my "loaner" car. kudos to Tom Wood and their service staff!!! More

I have had an issue with my 2012 Subaru Forester windshield wipers since I purchased it. The driver's side wore out in a matter of month's. It left streaks in the line of sight. I tried a different windshield wipers since I purchased it. The driver's side wore out in a matter of month's. It left streaks in the line of sight. I tried a different set of wipers (after market) and they did the same thing. I took the vehicle to Tom Wood Subaru and they just replaced the wiper blades and said it was fixed. I unfortunately did not keep the old Subaru blades which were under warranty. They had to charge me for new blades. It cost $93 dollars for wiper blades! That is highway robbery! I wonder what the mark is and how much the dealership made off of this deal. I know that on average dealerships mark up parts 25% but this is ridiculous. I was told that the new wipers are under warranty till my 36,000 mile warranty is up. We'll see. I have a feeling that I will be getting a new set of refill's in a couple of months when the driver's side starts streaking again. I checked out some Subaru blogs and most rate Subaru OEM wiper blade's poorly. Part of this is my fault for getting rid of the OEM wipers. I don't think the service technician really did much. He used my windshield wiper fluid to test the old wipers and then sold me a new OVER PRICED pair of new OEM windshield wiper blades to resolve the issue maybe temporarily. It should be interesting if I have to go back to Tom Wood Subaru in a couple of months with the same problem. It should be interesting to see how they will handle the situation then. More

We visited several dealerships, dealt with several salesmen; and by far most impressed with TW Subaru! We were always greeted by friendly (but not pushy!) sales & office personnel. Our salesman, Bill salesmen; and by far most impressed with TW Subaru! We were always greeted by friendly (but not pushy!) sales & office personnel. Our salesman, Bill Vickery, is awesome, informative, and very attentive! John Hiatt in the Finance Dept is great to work with too! I highly recommend this dealership and Bill! Ruthann & Bob More

I called Mon AM to get car checked for trip. Schedule filling up but gave us time at 0745. In addition to oil change and multipoint check, evaluated steering wheel "wobble," rotated tires which fixed it filling up but gave us time at 0745. In addition to oil change and multipoint check, evaluated steering wheel "wobble," rotated tires which fixed it. Super accommodative. More

We recently purchased a 1998 Subaru and brought it in to Tom Wood Subaru for a full diagnostic check and repairs. Todd was extremely helpful in his recommendations and took the time to explain everything to Tom Wood Subaru for a full diagnostic check and repairs. Todd was extremely helpful in his recommendations and took the time to explain everything to me, as I'm not very mechanically savvy. We were provided with a complementary loaner car while our '98 was being serviced, and received updates via phone regarding the status of our vehicle. Overall, we really enjoyed working with Tom Wood Subaru and appreciate such wonderful service! More

I WAS LOOKING FOR A GOOD USED VEHICLE AND SEEN THIER SELECTION ON LINE AND WENT IN TO SEE WHAT THEY HAD THIS IS ONE OF THE BEST SELECTION OF USED VEHICLES I HAD FOUND IN THE AREA ALL WERE CLEAN AND PR SELECTION ON LINE AND WENT IN TO SEE WHAT THEY HAD THIS IS ONE OF THE BEST SELECTION OF USED VEHICLES I HAD FOUND IN THE AREA ALL WERE CLEAN AND PRICED RIGHT I TALKED TO THE DESK MANAGER ANDY AND HE WAS VERY HELPFUL ON DIRECTING ME TO THE RIGHT VEHICLE I FOUND IT THEN I HAD A TRADE ANDY GOT THE HEAD MANAGER INVOLVED BECAUSE I NEEDED A LOT OF MONEY ON TRADE TODD MARKS REALLY WORKED HARD ON THIS AND PUT MY DEAL TOGETHER I COULDNT BE MORE HAPPY GREAT CAR AND GREAT PRICE ON MY TRADE I NOTICED ALL CARS HAD A CAR FAX AND WERE SERVICED MY 09 HONDA PILOT NEEDED NOTHING SO IM GOING TO TAKE IT ON A TRIP TO NEW MEXICO More

I love the car that Eric found for me. It was perfect in every way. I would recommend that anyone go to Tom Wood and ask for Eric Boone if your looking for a new or used car. He will help in every way possi every way. I would recommend that anyone go to Tom Wood and ask for Eric Boone if your looking for a new or used car. He will help in every way possible to get you in a car that best suits you, your family, and your needs. I dont tink I could've got better service anywhere else. Infact I know I couldnt have. Thank you so much Eric Boone for helping me find the car that was just right for me. I greatly appriciate it. I will tell friends and family about this and if anyones looking for a car I'll be sure to send them to you. thank you More

Great experience from purchase through service. We had a crazy situation with our car that they went above and beyond the necessary to fix for us. Sales guys were awesome through two different car purcha crazy situation with our car that they went above and beyond the necessary to fix for us. Sales guys were awesome through two different car purchases at Tom Wood Subaru. The service staff actually cares about us and they treat us like our happiness will affect their day. We never owned a Subaru till we bought our first one from Tom Wood. Now own a second one and will forever be Subaru owners if we can buy them at Tom Wood Subaru up in Carmel, Indiana. More