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Tom Wood Subaru

Indianapolis, IN

4.9
1,101 Reviews
If you're looking for an award-winning dealership experience in Indianapolis, come right down to Tom Wood Subaru. When you choose to shop with us, you get the car you want, the way you want it. Plus, we take the time to learn about your budget and driving needs so we can pair you with the Subaru financing plan that works best for you. We're one of the largest Subaru dealerships in the region, so we serve as your top resource for everything automotive! We hare conveniently located at 3300 E 96th St in Indianapolis, IN, so come visit today. We're easy to reach from neighboring areas like Carmel, Fishers, West Lafayette and the rest of Central Indiana. We look forward to serving you soon!
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3300 E 96th St

Indianapolis, IN

46240

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Showing 1,101 reviews

November 27, 2022

I was a walk-in and they were able to diagnose and fix my car within a few hours. I am very appreciative of the kindness and professionalism that Brandon showed me. More

by Tqc1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon 5 stars
Nov 28, 2022 -

Tom Wood Subaru responded

Thank you for the great review! We are thrilled to hear that Brandon delivered such a successful service experience. Drive safely, and we hope to see you back again at Tom Wood Subaru!

November 22, 2022

Mike was great to work with! I felt like I was able to move at my own pace to make decisions and never felt rushed. I received excellent service and will definitely come back to More

by Stephaniemcelhaney13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Tom Wood Subaru responded

We are so happy to hear that Mike delivered the quality service you deserve during your recent visit to Tom Wood Subaru! Thank you for the 5 stars!

November 19, 2022

Mike did his best to overcome a terribly stressful circumstance with the stop sale that affected my new Outback. We overcame the challenges together. More

by Roer.baxter
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Tom Wood Subaru responded

We are proud to hear that Mike went above and beyond to ensure your satisfaction. Thank you for choosing Tom Wood Subaru, and we wish you many safe miles in your new Outback!

November 04, 2022

Polite, friendly, and they answered every question. I never felt pressured or rushed to make any decisions. More

by barbaraspencer1958
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Wilska
Nov 07, 2022 -

Tom Wood Subaru responded

When a customer says words like this, we know we're doing things right at Tom Wood Subaru. It's our pleasure to offer courteous and informative assistance! Please let us know if there's anything else we can do for you!

Nov 07, 2022 -

barbaraspencer1958 responded

Thank you very much.

October 31, 2022

Mike was great to work with from the start. He was very responsive and continued to give us weekly updates on the status of our car ordered. He was knowledgeable as well as efficient. We've fo More

by Longm14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Tom Wood Subaru responded

Thank you for the great review! We are so glad to hear that Mike delivered such an outstanding purchase experience. Drive safely in your new vehicle, and we hope to see you back again down the road!

October 20, 2022

Mike Danielson was great to work with when buying our Forester. Once we ordered it, he kept in touch to give us updates until the car was delivered. The entire process was great. We had done a lot of res More

by Newmur12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Tom Wood Subaru responded

We're elated to hear that your car-buying experience lived up to our high expectations! Thank you for the wonderful review and for trusting Tom Wood Subaru with your business - we hope the new Subaru Forester serves you for many miles to come! Enjoy!

October 07, 2022

Had a rough go around at purchasing my first car. Staff was friendly but didn’t seem to have it all together. Communication was sub par. More

by Madeline
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Danielson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny from parts department
Oct 10, 2022 -

Tom Wood Subaru responded

Madeline, while it is great to hear that our team was friendly, I am sorry that the process was not as seamless and communicative as expected. If you would be willing to share the details, we'd appreciate the opportunity to learn from this. Please give me a call at your convenience. Thank you, Bob Ferguson - Sales Manager - 317 705 7875

September 27, 2022

Excellent service. Joe Shanholt is superb. I think it is crazy that I have to write at least 25 words for this review. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shanholt
Sep 27, 2022 -

Tom Wood Subaru responded

Dan, we are ecstatic to see that Joe made certain you had a successful visit to Tom Wood Subaru! Thank you for your feedback, and have a great day.

September 14, 2022

Easy process from scheduling my service thru the quick service turnaround and the car wash before I picked up the car. More

by suzanneIrwin72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Tom Wood Subaru responded

Thank you for leaving Tom Wood Subaru a five-star review! We are happy to hear your services were completed quickly and that you are happy with the results. Until next time!

September 03, 2022

Mike Danielson is the best to work with. He is so understanding and works with the customer. Tom Wood is a great dealership. Comfortable and kind. Highly recommend. More

by Ladiamon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Tom Wood Subaru responded

Thank you for sharing your experience with Mike and our team! We are happy to have you as a Tom Wood Subaru customer and we hope to see you again in the future. Safe travels ahead!

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